What to expect from a MAC makeover?

[erine1881]

Quote:

Originally Posted by seonmi And, here in the US, weekday makeovers require $50 of purchase, so it's not free like in Europe, I guess.

um, no they don't. they're complimentary monday-thursday, unless its during an event. events and friday-sunday require the $50 purchase. what counter are you going to?

 

[seonmi]

I'm going to a counter in Nordstrom in Indianapolis. I made an appointment for Wednesday afternoon and they told me the minimum purchase required is $50

 

[User49]

Thanks for sharing this! As a Mac MA it's interesting to see from a customers point of view :0)

x

 

[erine1881]

Quote:

Originally Posted by seonmi I'm going to a counter in Nordstrom in Indianapolis. I made an appointment for Wednesday afternoon and they told me the minimum purchase required is $50

hmmm... you should go to castleton's macys or the mac store at keystone. there isn't a purchase requirement for monday-thursday.

 

[seonmi]

Quote:

Originally Posted by erine1881 hmmm... you should go to castleton's macys or the mac store at keystone. there isn't a purchase requirement for monday-thursday.

Thanks for the info. But I probably will go to the one at Nordstrom today. I work right there so it's convenient. And I want to get some stuff, too anyway.
So it depends on location whether you can get a free makeover from monday-thursday.

 

[Violent Pink]

I have a question for the MA's in here. I recently went into a store with the intention of asking for a makeover... except I pussed out because I felt like I was going to waste the person's time, despite the fact that I totally intended to (and did) buy about $100 in product.
What's a good way to approach an MA to let them know you are serious, I guess? I ended up asking for help with foundation matching, and she happily helped me out, so I don't know why I was feeling so shy. Should I call and schedule one ahead of time? Haha I feel so lame asking this!

 

[erine1881]

Quote:

Originally Posted by Violent Pink I have a question for the MA's in here. I recently went into a store with the intention of asking for a makeover... except I pussed out because I felt like I was going to waste the person's time, despite the fact that I totally intended to (and did) buy about $100 in product. What's a good way to approach an MA to let them know you are serious, I guess? I ended up asking for help with foundation matching, and she happily helped me out, so I don't know why I was feeling so shy. Should I call and schedule one ahead of time? Haha I feel so lame asking this!

don't feel lame at all. just say, "hi, i was wondering if anyone had time to do my makeup?" that's it. now, if this is how you do it, it would be considered a walkup appt, so it would take longer than the normal one hour, because the artist doing your makeup would have to stop and help customers as they came up. sometimes it gets so busy that you end up waiting there forever without even getting started, or they have to stop halfway thru! so, unless you don't mind waiting for however long it takes, do it this way.

if you want a less interrupted makeup application, schedule an appt. this way you're guaranteed a spot, and the artist would only have to step away if the artists working the counter get slammed.

in either situation, if its friday-saturday, an application requires a $50 purchase.

don't feel like you're wasting our time by asking for your makeup to be done. if you're serious about wanting it done, we're glad to help. now, if you're just wanting to kill time and have no intent on learning/caring about what we're doing, that's when you're wasting our time. sorry, just being honest.

 

[Violent Pink]

Thanks for the insight. No need for sorries-- I am absolutely doing it to learn technique and maybe try colors/combos outside of my comfort zone.

 

[erine1881]

Quote:

Originally Posted by Violent Pink Thanks for the insight. No need for sorries-- I am absolutely doing it to learn technique and maybe try colors/combos outside of my comfort zone.

then any artist should be happy to do an application on you, so go ask girl!

 

[Corvs Queen]

Quote:

Originally Posted by erine1881 don't feel lame at all. just say, "hi, i was wondering if anyone had time to do my makeup?" that's it. now, if this is how you do it, it would be considered a walkup appt, so it would take longer than the normal one hour, because the artist doing your makeup would have to stop and help customers as they came up. sometimes it gets so busy that you end up waiting there forever without even getting started, or they have to stop halfway thru! so, unless you don't mind waiting for however long it takes, do it this way. if you want a less interrupted makeup application, schedule an appt. this way you're guaranteed a spot, and the artist would only have to step away if the artists working the counter get slammed. in either situation, if its friday-saturday, an application requires a $50 purchase. don't feel like you're wasting our time by asking for your makeup to be done. if you're serious about wanting it done, we're glad to help. now, if you're just wanting to kill time and have no intent on learning/caring about what we're doing, that's when you're wasting our time. sorry, just being honest.

I called 3 weeks in advance and made an appointment with the counter that was in Profits at the Mall in Johnson City, Tennessee (closed now) and it took close to 2 hours. There was only one girl there and she was the one scheduled for my makeover. I am so glad to know that what I experienced was not what a normal makeover is supposed to be. I should have complained but I just let it go. How could there only be one employee for that counter? I just don't get it? She was constantly having to stop and start and she had to help other customers as well as answer the phone. I felt jipped because I made sure to make an appointment and I even called the day before to confirm. It kind of put me off ever getting another one.

 

[erine1881]

Quote:

Originally Posted by Corvs Queen I called 3 weeks in advance and made an appointment with the counter that was in Profits at the Mall in Johnson City, Tennessee (closed now) and it took close to 2 hours. There was only one girl there and she was the one scheduled for my makeover. I am so glad to know that what I experienced was not what a normal makeover is supposed to be. I should have complained but I just let it go. How could there only be one employee for that counter? I just don't get it? She was constantly having to stop and start and she had to help other customers as well as answer the phone. I felt jipped because I made sure to make an appointment and I even called the day before to confirm. It kind of put me off ever getting another one.

this happens alot at my counter. usually there's only two people all day monday-wednesday, sometimes on thursday. when this happens, the overlapping shifts are from 2-5. we usually only schedule appts. during those hours, so that there's always someone free to work the counter. if those hours don't work for the customer, then we tell them that there's only one artist on the floor the rest of the day and that they will have to step away to help customers, so the appt. will take longer the usual hour. we just don't have the hours to have more than two people working on weekdays.

now imagine how long people have to wait when we only have two artists working on a sunday!

a little OT, but i just have to laugh when customers (either wanting their makeup done or just wanting to buy product) come in on a weekday night at 7 and ask "are you the only one working?" with an attitude like there should be more than one person for the last two hours of business.

 

[ms.marymac]

Quote:

Originally Posted by erine1881 this happens alot at my counter. usually there's only two people all day monday-wednesday, sometimes on thursday. when this happens, the overlapping shifts are from 2-5. we usually only schedule appts. during those hours, so that there's always someone free to work the counter. if those hours don't work for the customer, then we tell them that there's only one artist on the floor the rest of the day and that they will have to step away to help customers, so the appt. will take longer the usual hour. we just don't have the hours to have more than two people working on weekdays. now imagine how long people have to wait when we only have two artists working on a sunday! a little OT, but i just have to laugh when customers (either wanting their makeup done or just wanting to buy product) come in on a weekday night at 7 and ask "are you the only one working?" with an attitude like there should be more than one person for the last two hours of business.

Happens at our counter too. We always tell the customer the same thing, or I even tell them to come in when they are not in a hurry, if they can.

Corvs Queen, I bet that girl felt bad about you having to wait for her...I know I always do when I have to leave one of my appointments. With it being retail, there isn't a lot we can do.

 

[erine1881]

Quote:

Originally Posted by ms.marymac With it being retail, there isn't a lot we can do.

true. unfortunately it happens. that's why we can't guarantee uninterrupted service. if we did, we'd be ignoring someone, and that doesn't do well for customer service.

 

[kimberlane]

I have never had a makeover before and was thinking of getting one at sephora, but you guys make me want to try MAC. Are there any big differences between the two besides the brands?

 

[MelodyAngel]

I'm glad this thread was started. I always had questions about the "protocol" for getting makeup done, and I always felt out of the loop. This helps a lot!!

 

[cetati]

I asked the girls at my local freestanding store (in California) and they told me that the make over requires $50 flat fee and there's no such thing as $50 purchase.. what's up with that?

 

[erine1881]

Quote:

Originally Posted by cetati I asked the girls at my local freestanding store (in California) and they told me that the make over requires $50 flat fee and there's no such thing as $50 purchase.. what's up with that?

stores have a different policy than counters.

 

[Dottles]

Okay.. so... I have quite a few questions, so please bare with me. I am a COMPLETE MAC newbie. Hopefully next week I'm going to have some big cash coming my way.. and naturally, I'm going on a massive makeup spree. But believe it or not, I've never, ever actually tried MAC. I've never even SEEN a MAC store. The closest one to me is in Manchester UK - so this question will probably be answered best by someone in the UK - I'm wondering how you go about making an appointment for the make over, what I should expect from my make over, how much I have to buy after the make over, etc. Or if it's like in the US and free mon-thurs. Lots of questions, I know. But like I said I'm a total newbie. If the money does come to me next week, I don't really care too much about the minimum purchase because I'll probably want to buy everything. I love bright, bold colours and I'd want them to try that out if possible. Also, is there anyone I should go to specifically, or a certain place?

Any help would be greatly appreciated, thanks a lot.

 

[Nadeshda]

I'm not in the UK, so I'm not much help, but you can try calling the store and asking those questions. As far as I know, the policy on certain things are different from country to country, and, sometimes from store to store.

 

[JoeyEmma]

Quote:

Originally Posted by Dottles Okay.. so... I have quite a few questions, so please bare with me. I am a COMPLETE MAC newbie. Hopefully next week I'm going to have some big cash coming my way.. and naturally, I'm going on a massive makeup spree. But believe it or not, I've never, ever actually tried MAC. I've never even SEEN a MAC store. The closest one to me is in Manchester UK - so this question will probably be answered best by someone in the UK - I'm wondering how you go about making an appointment for the make over, what I should expect from my make over, how much I have to buy after the make over, etc. Or if it's like in the US and free mon-thurs. Lots of questions, I know. But like I said I'm a total newbie. If the money does come to me next week, I don't really care too much about the minimum purchase because I'll probably want to buy everything. I love bright, bold colours and I'd want them to try that out if possible. Also, is there anyone I should go to specifically, or a certain place? Any help would be greatly appreciated, thanks a lot.

Call up Selfridges 0800 1234000

Book an appointment for the MAC counter at Selfridges in town (not the Trafford centre). You have to pay £25 over the phone but it is redeemable against products That one is much better as the stand is in front of a glass wall, meaning you actually get to see your face in natural light. The appointments take about an hour.

I went at the weekend and had a great girl called Jordan who did a really funky bright blue eye for me.

To be honest, whenever I need a couple of bits totalling £25, I now always get a makeover and ask them to do something different so I can try stuff out. Its good business sense as I always end up buying more than I went in for!