What to expect from a MAC makeover?

[aleksis210]

Quote:

Originally Posted by kimberlane I have never had a makeover before and was thinking of getting one at sephora, but you guys make me want to try MAC. Are there any big differences between the two besides the brands?

Sephora doesn't give makeovers...I used to work there and was about to do one and one of the managers said when can "consult"(match a shade of foundation, try on a lipstick...etc.)But no 'full-on' makeovers... which I think is stupid because we have A MILLION brands in the store (it would be SOOO easy to give a makeover in there) I love giving makeovers! Also, sephora is never that busy....but as far as a special event goes maybe a specialist might come in and give makeovers, but from what I remember no one was ever giving a makeover.

 

[Marjolaine]

What is the difference between a MAC makeover and a MAC workshop? Are they the same thing? I have my name listed for a MAC workshop, (I mean a make-up lesson for 90 minutes for about 120 dollars by a mac pro). I feel like there won't be much difference, I had many makeovers to date but I still want to have 1 makeup course a lot. Has anyone entered a workshop? Liked or disliked?

 

[YSLGuy]

Not to bring up the return thing again...but I had friends who worked for MAC at Saks. They charged $50 for a full makeover throughout the whole week, and it could be redeemed for products that day.

They marked on the receipt "Makeover" and if you tried to return you had to keep at least $50. So if you bought $200 and tried to return it, you could only return $150 of it.

Where I work now, we charge for makeup and it can be redeemed for product. If you dont buy products you still have to pay the fee. I think it helps the artists, because if we are off the selling floor doing a makeover we miss out on sales, which hurts our sales goals.

Its a sensitive subject and I see both sides of the argument, but I think it helps to protect the counter/store and the artists from being taken advantage of.

It's also pretty rare that you get people who are constant returners and are just taking adavantage of the artists, but it does happen.

 

[erine1881]

Quote:

Originally Posted by Marjolaine What is the difference between a MAC makeover and a MAC workshop? Are they the same thing? I have my name listed for a MAC workshop, (I mean a make-up lesson for 90 minutes for about 120 dollars by a mac pro). I feel like there won't be much difference, I had many makeovers to date but I still want to have 1 makeup course a lot. Has anyone entered a workshop? Liked or disliked?

a makeup appt. (we don't use the word makeover) is a one on one thing with you and an artist.

a workshop is usually a group of people that come for a seminar (like a how-to) with either a trainer or a pro artist. here you learn special tips and tricks to applying makeup.

 

[Ruby_Woo]

Quote:

Originally Posted by erine1881 a workshop is usually a group of people that come for a seminar (like a how-to) with either a trainer or a pro artist. here you learn special tips and tricks to applying makeup.

I think she is referring to the MAC Lessons. She pretty much "rents" an artist for 90 minutes, they teach her what she wants to know (ex: countour/highligh, smokey eye, bridal) and it cost $120. You get a 20% discount off of MAC for that month for your kit.

They do this at my location a lot.

HTH

 

[Marjolaine]

Thanks erine and Ruby, that's exactly what I asked and meant.. It is different in my country, you pay around 120 dollars to book the lesson, at the end of the lesson, you can buy anything upto 120 dollars for free. This is very fair to me because I always pay more than 120 dollars when I go MAC, and I'll have a free lesson.. Anyways I have MAC lesson tonight, so I will see how it goes with my own eyes I have a huge "to try" list, I hope I don't make the mua mad heh

 

[narcissa]

I also want to say thanks for starting this post since I, too, am a MAC MA. IME, we require a $55 minimum purchase with ANY makeover (I'm from NJ). However, on weekends or during the week we do free demos (eye look, lip look) but we don't do it to the extent of a makeover look, not as thorough just to show the effect of the colors. I hate hate hate when people try to pull a fast one on the artists and ask to see an eyecolor just so they can get a free eye look.

As for the actual makeovers/consultations, definitely be vocal but also trust the MA. I had a bad experience recently where a woman asked me to remove her eye makeup TWICE. I like when people voice their opinions but there is a polite way of doing it. For the most part (I know there are exceptions) the MA are there because MAC saw them as good enough to represent their label. So go in with an idea, or a pic, and work with the MA.

 

[sandeescooper]

wow! Thanks everyone for giving out so much great information! It's really helpful

I am always too shy to ask for helped. I usually did a lot of research regarding what I want at home, then go to the store, just tested it on hand, and paid for it. But this time, I would love to have it tested on my face, since I wanna get the foundation and highlightor, and maybe some eyeshadows too. I am really interested in the sheer minerals collection.

Will only wanted to test out the foundation and highlighting consider as an makeover? I hope I can just walk-in, but seems it will be better to schedule an appointment first? Any suggestions for me?? Thanks in advice

 

[pinktraits]

I always thought it was protocol for the MA to tell you what product they were using, why, how, etc. but when I went in to get my makeover yesterday she wouldn't tell me what things were and so I had to ask about a bunch of products (how else would I ask for them? ) and she seemed shocked/annoyed that I was asking what they were. So is it typical that they don't tell you what they used unless you ask.. or? It just seemed odd to me.

 

[narcissa]

Quote:

Originally Posted by pinktraits I always thought it was protocol for the MA to tell you what product they were using, why, how, etc. but when I went in to get my makeover yesterday she wouldn't tell me what things were and so I had to ask about a bunch of products (how else would I ask for them? ) and she seemed shocked/annoyed that I was asking what they were. So is it typical that they don't tell you what they used unless you ask.. or? It just seemed odd to me.

No, that's definitely not how things should be handled. We are trained to show customers how things are done, what we are using and to never let it get too quiet (as far as dialogue's concerned). There were some times where i would do one eye and have a customer do the other while I coached them through it. MAC's 80% customer service and what you said definitely does not represent that. I'm sorry that it was an awkward experience, maybe they were just having a bad day.

 

[pinktraits]

Quote:

Originally Posted by narcissa No, that's definitely not how things should be handled. We are trained to show customers how things are done, what we are using and to never let it get too quiet (as far as dialogue's concerned). There were some times where i would do one eye and have a customer do the other while I coached them through it. MAC's 80% customer service and what you said definitely does not represent that. I'm sorry that it was an awkward experience, maybe they were just having a bad day.

That's what I was thinking (and the coaching a customer through an eye look actually sounds like a really nifty and helpful idea). I think she was new at it as she also ended up using her fingers a lot. Thankfully I'm not to squeemish about fingers near my eyes but it felt weird.
I'm planning to go back as I need a look for an event I'm going to, I have to figure out a way to make sure I get an experienced MA. Would it be rude if I said something like that? I am so used to doing my own makeup I'm such a fish out of water when it comes to getting gussied up by others. >_^

 

[narcissa]

Quote:

Originally Posted by pinktraits That's what I was thinking (and the coaching a customer through an eye look actually sounds like a really nifty and helpful idea). I think she was new at it as she also ended up using her fingers a lot. Thankfully I'm not to squeemish about fingers near my eyes but it felt weird. I'm planning to go back as I need a look for an event I'm going to, I have to figure out a way to make sure I get an experienced MA. Would it be rude if I said something like that? I am so used to doing my own makeup I'm such a fish out of water when it comes to getting gussied up by others. >_^

We're not supposed to use our fingers EVER unless we first ask permission and even then we aren't supposed to use them that much. I'll admit that sometimes it's just easier to blend concealer or clean up a smudgy line with my fingers but I try to use a Q-tip first. She must have been new. It's honestly a tough job. I get stressed a lot and I'm constantly busy. With that said I know what my responsibilities are and try to balance them as much as possible. If and when you find a good store/counter/MA, keep them.

 

[narcissa]

Let me just clarify that there is a difference between being honest and flat out rude. A woman came in for a foundation demo two days ago and was completely rude and dismissive because she said that if I "picked out this color foundation, it's completely off and I don't wish to look for one anymore".

It was absolutely insulting and disgusting, IMO. So much so I almost cried because it was upsetting to me (lol I'm a very sensitive girl)!Not to mention that I did 3 appointments just the day before where the girls were so thrilled I got over 50 bucks in tips. Please, ladies/gents, mind your manners. Work with the artist and remember what you/the MUA are there for.

xo

 

[Tudor Rose]

The last time I had a MAC makeover was when I was 15 for my birthday.
So, I just made one for January 9th. I'm having a hard time deciding which
of the BBR Collection to get, and since I have a $50 limit anyway, I thought I'd have my foundation matched and get a look done for some ideas. I'm nervous about this kind of thing, but it'll be fun.

 

[just_jill325]

Quote:

Originally Posted by narcissa Let me just clarify that there is a difference between being honest and flat out rude. A woman came in for a foundation demo two days ago and was completely rude and dismissive because she said that if I "picked out this color foundation, it's completely off and I don't wish to look for one anymore". It was absolutely insulting and disgusting, IMO. So much so I almost cried because it was upsetting to me (lol I'm a very sensitive girl)!Not to mention that I did 3 appointments just the day before where the girls were so thrilled I got over 50 bucks in tips. Please, ladies/gents, mind your manners. Work with the artist and remember what you/the MUA are there for. xo

tips are given to MA?? I didn't know that! I've never given any when I got a makeover and I thought that the more products I bought that means, the better job that they did.

I've only had 2 makeovers done, and didn't like either one of them. I'm picky with my eye-makeup and was looking for a change, but I didn't like what the MA did though

. It might be because I didn't explain myself properly, or I was misunderstood. But anyway, now that I'm a bit more experienced and what to actually do the right techniques I'll get another makeover and hopefully I'll like my look!

 

[BloopBloop]

my MUA offered to do my friend's face and my eyes... and we just offered to cough up hundreds of dollars to get almost everything she used on us x_x

 

[exposilation]

I love the MA's at the MAC counter. I had read a lot of posts about MAC products online, and went in looking for a studio fix foundation. According to the MAC color chart, I should have been considered a person with warm toned skin because my veins on my forearm look blue! However, when I told the MA that I was looking to try a studio fix foundation for a warm tone person with light skin, she asked me to have a seat and brought a couple of different shades over for me to try out. Much to my surprise, the cool toned foundation gave me way better coverage than the warm toned foundation. Long live the experienced MA! I really recommend a round with a MAC MA. I went in without an appointment, and they were still super nice, and happy to help me find the product I needed!

 

[Meisje]

Does anyone know what the minimum purchase is for a MAC makeover in the Toronto Area...

 

[Jealous.Divine]

WOW! I never knew that MAC even offered such a service.

(Goes to show that I'm such a newbie that I know nothing about a brand that I claim to love...See how idiotic I am?)

But now I'm really curious, and have some questions. Sorry if they've already been asked, or if they seem totally idiotic. I apologize in advance.

1) When should I book the appointment? Like if I want it this Sunday, would it be possible to call on Tuesday and say that I want an appointment?

2) So I just say that I want a makeover, right? They'll inform me about everything else that I need to know?

3) If I'm really undecisive (which I've read that MAs can rather take that as annoying, or plain wasting their time) lack of experience, or I really want their recommendation, what should I say?

I think that's it for now...I mean, I probably will have tons more, as I'm quite excited to get a makeover. But I really have no experience with makeup, and would love some advice.

Thank you very much!

 

[meeta]

I would love to get a tutorial from mac on how to do an eye look and also how to properly apply blush/contour/highlight. could i get this done on half my face and then have an MA supervise as i try to match the other half? i really want to learn so that i can do it at home. would this be a $50 minimum purchase? should i book this in advance? thanks a lot!