My VERY first attempt to make a purchase was a trip to the MAC store to buy a violet, pink pearl and frost pigments (since I saw someone wearing kitschmas, and I wanted to re-create it, as I ADORE purples). I was 6 months pregnant at the time.
THe SA was SO rude, and told me that Pink Pearl was for professionals only, and I was very obviously NOT a professional, and perhaps I should go hit up a makeup counter down at Foley's (now Macy's). So I decided to run up to a Nordstroms where I usually bought cosmetics, and ran into ANOTHER rude SA!!! (since Nordies didn't have pigments at the time...I didn't know that though. heh)
So I called MAC up and complained, and they sent me those 3 pigments for FREE. So, those were my very first MAC products. I was completly shocked that they did that, I about passed out on the phone when the CS lady was like "give me your address hun, and I'll send those right out to you!" I was like, oh, let me go get my credit card! She then explained it was going to be gratis, since the service recieved was horrid. I went into MAC a week later and specifically asked for the OTHER lady there, and spent about $150 on whatever.
Yeah, so it was pigments, and I've been hooked ever since!!