CAUTION Longggggg Rant Ahead: I have everything I want from this collection... so this complaint doesn't pertain to myself directly, but I DO get upset to see others disappointed. About 1 month ago I took my close friend to the local MAC counter. I helped her pick out a gloss, a couple lipsticks, and a blush. I bought her a new quad of MAC shadows and a gloss from the Vera collection this year for her birthday, and she had been begging me to take her and help her pick out some new goodies ever since. She's obviously new to MAC and has gotten excited about the brand! While we were there, I started chatting w the MUA's about this collection coming up. They, of course, knew VERY little about it and were happy to hear me give them the details. They asked us if we wanted to come to the weekend "Marilyn Monroe Makeover Event" they were having. My friend got so excited I immediately signed us up. They put us down for back to back appts Oct 5 (tomorrow) at 6pm. I knew the collection would launch in stores Oct 4th, but at that point had NO IDEA the insane hype that would ensue! I also didn't think we got our PRO discounts either at this point, so I was happy to get a slot and buy in the store. Today I was at the mall and happened to check in at the counter. Assuming that they MIGHT have held a few items for these appts they were taking. Almost EVERYTHING was SOLD OUT (as I imagined it would be). Nothing had been held. Now, here's where I get upset... They had NO plans to call and tell us! They were going to let us come in tomorrow evening thinking we were getting access to the new MM merchandise, and THEN "just sub perm products for the Marilyn items. They will be EXACTLY the same, just not the Marilyn packaging." That's honestly a quote. My response: "I am a PRO member and oftentimes have to inform you guys about products and launches when I visit here. Are you under the impression I'd set an appt to come to a Marilyn event and be happy to be told I could only purchase perm items?" BLANK FACES! I calmly let it go, cancelled our appts and left the store. Mildly frustrated but trying to be understaning considering they were more than likely unprepared for this collection... THEN my friend calls me ALL EXCITED!! "I just got a call from MAC to confirm our Marilyn Monroe Collection makeovers tomorrow! The lady told me the items were gorgeous and I can't wait to see them! This will be my first MAC haul with you!" Imagine my utter mortification! Not only did the girl call to CONFIRM after 6:30pm (LONGGGGG after everything had been SOLD OUT!) but she led my poor friend to believe they were still accessible and waiting for her the next day! I broke the news to her as sweetly as I could! And now my friend will be surprised with the MAC items I ordered for her during the Nordies launch that I purchased for her (KNOWING this would happen) as soon as they arrive! (1 LG, 1 CIS, 1 BP, and 1 TPC) The POINT: Imagine all the upset appts tomorrow (that these MUA's went out of their way to CONFIRM knowing FULL WELL they had nothing)!! Not even having the courtesy to tell their customers the truth!