RiRi Hearts MAC Summer Collection (June 18, 2013)

Ana A

Ana A

Well-known member
I saw the link but was too scared to use it and decided to wait til official launch time, now I have to worry about possibly my one and only order placed an hr and forty minutes after being cancelled? Hell no! if so hell will break loose
 
brittbby

brittbby

Well-known member
KMQE716 said:
Shontay I'm sorry to hear what happened to you bc that's just jacked all the way up! Like you, I'm in the similar boat with my order(s) smh. When my pre-noon orders got cancelled, I was like cool, it was a risk anyways... But I never (and still don't) have notifications via email saying they r cancelled. I saw that money was increasing in my pp account. So ab 8pm I called them bc one order that had been cancelled had not been refunded (on pp) so I was talking to this girl who came off snobby n she was all like " yeah yeah ill send something" so I was like cool. I told her specifically which one it was, and I told her twice. Ab 30 mins later I go into Pp n check to see what I had left. My account went from 11 to 117 which means .......something else has canceled but more than what I expected! I call back.... Y'all... They cancelled ALL of my post 12 orders, bc some dumbass in order processing thought I ordered "over my limit of four" when I CLEARLY had less than 4 of anything, but apparently smart guy was counting my canceled crap. Really??! Then she said like I was supposed to be OK with it like she was just going to hang up :/ So I just lost it! On the phone just spazzed all the way out. It don't help that I'm pregnant n I just was sobbing n screaming at them. How do you make an error on the right orders but don't even fix the real problem!! And they still have my money from the order that should of been canceled!!!!!!! Which means the girl clearly lied ab "7-10 business days to reverse back into pp" no heaux, it does not! Y'all...I lost all of my faith in MAC today. Even the hubby was listening like "how do you even justify what you did n why would u work so hard to cancel people orders but not want to fix errors you made??" So they sent me to a supervisor n she filed something for upper mgmt to fix bc she was like "well we can't reinstate that but a lot of orders were not processed so maybe we can replace it with those" ummm ain't no maybe, YOU ARE, if you got to call Rihanna herself and ask for her backups :/ they really lost me n how they can even get on the phone n deal with pple the way they do is sad. My feelings r very hurt bc I sat and wasted my day ordering all for it to mean nothing at the end bc some smuck thought he was being cute. I will surely never participate in these big release things anymore either, IDC if unicorn dust is in the next RiRi lipstick she n Mac can have it! Smh and sigh. I feel let down...
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It's just cray how many of us they did this too this collection. They royally effed up. I took a half day of work for that shit only to get cancelled
 
NaomiH

NaomiH

Well-known member
Tarte just sent me a happy birthday 20% off code, guess I know where my bday money is going to be spent now. lol
 
Medgal07

Medgal07

Well-known member
elegant-one said:
I always tell the CS person up front that I know that its not their fault. However, the CS lady I got this morning started out a bit snippy about the board & the link.......till I straightened her out & then we had a decent conversation. She was all about blaming the customers right off the bat
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I was NOT going to let her do that. She was pretty nice then after she actually listened to reason.
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I'll bet she was on the defensive because she has been getting an ear-full since yesterday. Her job however is to shake it off and serve the next caller with respect!
 
JJJewels

JJJewels

Well-known member
sherm said:
Lovely!
I have to say if there is ONE good thing to say about this launch it's that MAC Canada had their ish together. It seems to be the other way around more often!
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Seriously. The CS was so nice and accommodating. They put all my orders together and sent it right to shipping! We may pay a bit more per item but worth it.
 
Oceanic Lily

Oceanic Lily

Well-known member
elegant-one said:
Thats how I feel here too. Some (not all) of the noobs pop in because they want something but they haven't been here enough to understand community. Thats why they should not be able to access some info from us until they learn that.

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It is BEYOND DISAPPOINTING that someone would deliberately inform on this site and its members! Especially-after successfully having completed/confirmed their purchase order- if this is what I understand to have happened.
It does make one wonder if this individual was in fact an industry insider who was actually tracking this site with the sole intention of reporting "irregular/curious/suspect" practices. It is widely known that the country's largest shopping networks have an arsenal of internet scanners/network police, whose primary function is to infiltrate consumer/community ranks as one of their own- in an effort to thwart/report/investigate any behavior that say, QVC or HOME SHOPPING might deem suspicious or unacceptable.
But this is hardly NASDAQ insider trading!!!
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If it were not so damning and disrespectful to Sister MAC-aholics who consider this site as a bit of an indulgent-after-we've-put-the-kids-to-bed treat it would be laughable that some SORRY LOWBROW couldn't keep her indiscretion to herself! (GEEZ- what a charmer!#$%^&**!!!)

Here's hoping this day prompts a turning of the page -as far as MAC's policies go. this is no longer a blip- but a BURGEONING BLIGHT on their radar.
Hope the members on this site see a better day!
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Copperhead

Copperhead

Well-known member
Medgal07 said:
Please stop saying that---who said anything about shutting the forum down? I didn't see that anywhere so shut that down!! PLEASE
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MACupGirl said she hoped they didn't shut the forum down. Post 6542. How don't you see it anywhere when you even gave the post a thumbs up? LMBO.
 
MissAileen

MissAileen

Well-known member
I hope they get it together for everyone!! New to this forum and just signed up to this site today. I had to wait foreverrrr in the waiting room. -__- I got only RiRi Boy.
 
brittbby

brittbby

Well-known member
StrongWoman said:
I called MAC CS this morning to ask why one of my post-launch orders (made around 1:30 PM EST) was cancelled. As she pulled up my order info, the CS rep told me that MAC was trying to be fair to all customers and ensure that all customers get to own these products. She said orders with multiples of each item did get cancelled and even people that got shipping notifications for those orders will not get their orders. When she saw my order (1 Heaux, 1 RRB), she could not tell me why it got cancelled. She apologized. Then she suggested that I place an order for backordered items and get them in July.I declined. Honestly, it sounds like MAC just screwed up by canceling my "fairly" purchased order. I don't even have the energy to be mad. I am just so disappointed in MAC.  :eek:hboy:  
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that is my biggest pet peeve. Like really you can't tell me why??!! Well find somebody that can!!!! Hughhh I am mentally getting myself ready to call them since they cancelled one of my post 12 orders. I'm about to give them a headache for all that time wasted
 
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