RiRi Hearts MAC Summer Collection (June 18, 2013)

[DarkAngel8595]

Called Mac about my broken lipstick & told them I called the Friday after the launch about my lipstick being broken & a supervisor was supposed to call me back within 48 hours & I had heard nothing from them. Just as I was about to start ranting over there bad customer service he told me the replacement was mailed today & I should receive it tomorrow, yay!!!! I'm so excited!!!

 

[butterflyeyes]

oh okay yes that makes sense! i just wanted to know bc i know MAC told me they shipped one of my packages today but i didnt see it in the listing so idk if it takes a moment to catch up

While you are logged in put in your tracking number and track it. It should be added to the list if I'm not mistaken

 

[MissTT]

I've been using UPS MyChoice for a couple of years. I get an email the day before something is scheduled to be delivered. Sometimes I get emails when an item is entered into their system for shipment, too, but I must only have my notifications set up for deliveries at this time. It's no big deal. It's a great service if you shop online a lot. Makes it easier to keep up with all your deliveries. You can tell people at home to be expecting boxes that day or run home and hide them at lunch. LOL Pick your poison. My issue is I often don't know the corporate name of a company and will have no idea what's arriving. (You will also realize this means I shop way too much.)
Anyway, got an email last night saying a package from GSI Commerce would be arriving today. As usual I was like, "Who?" Oh, yeah, MAC. My RiRi Boy and Heaux!!!!

 

[butterflyeyes]

I've been using UPS MyChoice for a couple of years. I get an email the day before something is scheduled to be delivered. Sometimes I get emails when an item is entered into their system for shipment, too, but I must only have my notifications set up for deliveries at this time. It's no big deal. It's a great service if you shop online a lot. Makes it easier to keep up with all your deliveries. You can tell people at home to be expecting boxes that day or run home and hide them at lunch. LOL Pick your poison. My issue is I often don't know the corporate name of a company and will have no idea what's arriving. (You will also realize this means I shop way too much.) Anyway, got an email last night saying a package from GSI Commerce would be arriving today. As usual I was like, "Who?" Oh, yeah, MAC. My RiRi Boy and Heaux!!!!

I guess I've been ordering too much from MAC lately because I recognize GSI Commerce lol. My package wasn't initially shipped until last night so I got the email as soon as it was their system. MAC only provided me the tracking info about 30 minutes ago

 

[duckrodeo]

My Burberry Bright Poppy came from GSI Commerce, too! Same address, just said Burberry for the company.

I looked up GSI Commerce and it's a warehouse in Kentucky where hundreds of companies have their online stock. It's currently owned by eBay Enterprises (strange, yes?).

 

[Mayanas]

Nothing to do but I am very angry with my UPS delivery man is the fourth time I leave my package almost on the street not on the porch. I live in California so we're at 100 F.


Today UPS man brought a package with Khiels Eye Recovery and spent two hours in the sun. They think they still serve?

Or go to Nordstrom to change it.


I hope not to work the day I get my backorder because if not imagine my two lipsticks.

 

[destine2grow]

My Burberry Bright Poppy came from GSI Commerce, too! Same address, just said Burberry for the company. I looked up GSI Commerce and it's a warehouse in Kentucky where hundreds of companies have their online stock. It's currently owned by eBay Enterprises (strange, yes?). 

His is strange but good to know! I will sign up for MyUPS!

 

[miss0annette]

After reading all your posts I also signed up for MyUPS My RRB is still pending though.

 

[butterflyeyes]

After reading all your posts I also signed up for MyUPS My RRB is still pending though.

I honestly assumed as many UPS boxes most of us on here are used to receiving that most of us were already signed up for it lol. I love the ability to switch it to Will Call and not even deal with a first delivery attempt (in most cases and if it's done early enough). You can do the same over the phone but sometimes just doing it online is a lot easier. My UPS facility for deliveries is right near the Target I go to so it gives me another reason to stop by Target lol

 

[lilinah]

Quote: Originally Posted by jdandray
This was my first experience ever ordering a cosmetic item online. Is it always this bad with MAC? This has truly left a sad taste in my mouth. My RRB is still pending and it is the lippie I wanted the most. It would just my luck that I'd get it and not like it.


The Rihanna collection was "special", as in really especially f^<@d up.

I've ordered far too much from LE collections and while there's often crazy late night stalking waiting for the collection to release, there usually are not all the stupid unbelievable problems. Usually it's just MAC fans, but with this collection it added all the Rihanna fans who don't normally shop MAC. And i think MAC was not prepared in multiple ways, not in how their website was set up, not in how much product they actually had available, and not on the shipping end.

And need we say anything more about Customer "service". I do not envy the MAC CS people because their ears must have been spontaneously combusting because of all the problems, which were not their fault, but they were badly informed and, i would say, trained.

Normally dealing with MAC is pretty, well, normal. It's not usually this screwed up.

 

[jdandray]

WTF my backorder was shipped on Friday and arrive here until next Monday.

 

[jdandray]

Thanks to everyone that answered my question. I've just never experienced this before and wasn't sure if I would order from them again. But I guess we'll see

 

[Dimmie Arnold]

NooOooooo!OO I was in an exam when my package was delivered, someone (the boyfriend) was supposed to be home but stepped out for lunch when they tried to deliver! Now I have to wait for them to be redelivered tomorrow ): ): Why does international shipping always cause so many difficulties!

 

[KaysWays]

My BO of Heaux and Boy has shipped and should be here Wednesday. I just hope there are no issues with them. My other bo is has changed to pending. Getting excited all over again. Please don't let me down MAC

 

[erine1881]

Hey ladies, I'm new to Specktra (brand new) but have been following for a while... I'm curious as to if any of you guys have had your backordered items shipped already? I received my first order containing both and they were both were melted to hell... I'll be out of town when my back orders arrive and I just KNOW UPS will leave them at my doorstep or toss them up on my balcony right in the sun. I'm tempted to have someone stay at my place while I'm gone just to make sure my ish isn't liquified when I get back!

These lipsticks aren't melting because of the heat. There's a production defect that are causing them to completely disintegrate. Unfortunately this means there is no way to prevent that from happening. :nope:

 

[butterflyeyes]

These lipsticks aren't melting because of the heat. There's a production defect that are causing them to completely disintegrate. Unfortunately this means there is no way to prevent that from happening. :nope:

I wonder if the ones that they are sending out now have the same defect or will there be a round two of complaints!

 

[erine1881]

I wonder if the ones that they are sending out now have the same defect or will there be a round two of complaints!

My heaux that came today is in one piece, as have all my other ones :dunno:

 

[luvlydee]

Hmm just checked my credit card and i have a pending charge from mac for 48 bucks. Thats 3 lipsticks. Even though the package thats supposedly coming will have 1 riri boy and 1 heaux. They better not have over charged me. I better see 3 lipsticks in that box

 

[Tonetone711]

Hmm just checked my credit card and i have a pending charge from mac for 48 bucks. Thats 3 lipsticks. Even though the package thats supposedly coming will have 1 riri boy and 1 heaux. They better not have over charged me. I better see 3 lipsticks in that box

I had pending charges for the cancelled orders for a few weeks pfft. It counts against my available credit but not what I owe...

 

[butterflyeyes]

My heaux that came today is in one piece, as have all my other ones :dunno:

My Heaux was perfect as was my RRW. My RRB replacement should be here tomorrow so I'm crossing my fingers all is well lol