B2M and special packaging
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Hello. Thank you for your interest in MAC Cosmetics. My name is Mary-Ann. How may I assist you?Ada: Hi there! I have a question about the Mack to MAC program and Barbie... I've been hearing conflicting responses.
Ada: Oops, *Back
Mary-Ann: Hi Ada, I'm happy to help.
Ada: And I'm in Canada... I don't think it should be different? But I haven't gotten a reply so far from the Canadian site.
Mary-Ann: It is the same program in Canada.
Mary-Ann: My apologies for the delay!
Ada: Oh, not your fault!
Ada: So altho the collection has special packaging, can we still get the lipsticks thru B2M @ the counters, and the shadows and glosses at the stores?
Mary-Ann: Correct, yes.
Ada: Wow, that's great!
Mary-Ann: The expanded Back to MAC program is available at MAC free-standing retail store locations. When you provide your information to be entered into the CRM database, you will now have the option of choosing from 3 product categories (Lipsticks, Clear or Tinted Lipglass or a Small Eye Shadow, excluding all Viva Glam products). Ada: But I can't for the Beauty Icon collection, right?
Mary-Ann: You are able to receive special packaged Lipsticks as part of the B2M program. I am actually not 100% certain as to the specially packaged Lipglass or Eye Shadows.
Mary-Ann: I will give you a number to call to be certain - Ada: Okay, sure, that'd be great.
Mary-Ann: Please contact our experts in our Global Consumer Communications Department who are well-versed in this area and can happily assist. You may contact them via phone at 1-646-602-7771 between the hours of 9am-5pm (EST) Monday-Thursday and 10am-5pm (EST) Fridays or via email at [email protected].
Ada: Hrm, that'd be a long-distance call, right?
Mary-Ann: It is, is you are outside of the Toronto area. You can email them instead or call your local freestanding MAC store as they will know as well.
Ada: I've asked my local stores but they've said that they can't accept it for any specially packaged items, so I'm trying to clarify. I'll email then, and hopefully get an answer before my makeover. =D
Mary-Ann: Sorry - *if you are outside of the Toronto area.
Ada: Actually, could I ask you another question as well? About eyeshadow application?
Mary-Ann: I don't believe they are, but never hurts to double check.
Mary-Ann: I can indeed.
Ada: I'm having trouble getting Trax to show up as it does in the pan. What would you suggest I use to get the true colour to show? I already use a primer, but Trax still looks muddy on me.
Mary-Ann: Use Trax with a pinkish shade (like Da Bling) or a gold shade (like Expensive Pink) to give it a better payoff. The plum tone in Trax is a subdued shade, so anything light used underneath will help to brighten it up a bit. The Cream Colour Base's also are great under Trax as well (Shell is gorgeous).
Ada: So I'd use Da Bling as a wash over the lid, then use Trax over it?
Mary-Ann: Yes.
Ada: Okay, great, I'll try that, thanks!
Mary-Ann: You're very welcome.
Mary-Ann: Is there anything else I may assist you with today?
Ada: Nope, I think that's it, thanks!
Mary-Ann: Thank you for your visit! You may close the chat window by clicking the "Close" button at the top right once. You will be able to request that a copy of this chat be emailed to you as well as answer a few questions about your experience.~~~~~~~~~~~~~~~~~~~~
I felt bad for taking up her time with B2M q's so I threw in a makeup one... really, they should have Livechat for Canada too!
Btw, if anyone wants a copy of the email, just pm me with your addie and I'll send it. I'm bringing a copy of it 2mo to my makeover because I do want to use the program as I should be able to, and I don't want the girls at the counter to get into trouble, so I'll be giving them a copy.
