Update. I just got onto Live Chat to ask about what happened to me on Saturday and what the girl told me was wrong at the MAC store
She told me the ONLY thing they dont except is the metal pan but all the plastic parts they do. Next time I will have the plastic part like the rep suggested.
Welcome to MAC Cosmetics Online. Your personal Makeup Artist will be with you shortly.
Hello. Thank you for your interest in MAC Cosmetics. My name is Jara. How may I assist you?
Michelle: Hi Jara. I had a question about an experience I had at a store this weekend when I tried to B2M
Jara: Hi Michelle!
Michelle: I took in 5 empty depotted eyeshadow pots and the girl told me I was not allowed because they were depotted. This is the first I've heard of this
Michelle: I've taken my depotted eyeshadows many times to this store
Jara: The official rules are that the packaging needs to be whole. Some stores are very literal about this. Feel free to return them online if you wish.
Michelle: ok that would be great.
Michelle: Yes the only thing missing was the middle plastic pan and metal pan
Jara: For information on the Back-to-MAC recycling program, please
click here.
Michelle: ok thanks!
Jara: This link will show you how to return online.
Michelle: ok thank you. I will do that.
Jara: Is there anything else I may assist you with today?
Michelle: no that's all. I was afraid that the young girl whom I've never seen before wasnt quite correct in what she told me. She told me it was a brand new policy