Ugh had to bump this thread tonight as I had this lady who I was just ready to walk away from to save my sanity when I was at work today so sorry if it's long lol. Ok so I work for Clinique, in a REALLY small Macy's store (we only have us, Lancome, Prescriptives, Estee Lauder, and Elizabeth Arden, that's it). A lady is walking through kind of glancing at my products, so I approach her and ask her if she needed help with anything (mind you I didn't have my labcoat on since it was me and one other person working the whole dept that night). So the lady replies with how she is 'bored' with her foundation and that she doesn't like it anymore and asks if we have a Chanel counter, I apologized and told her we only have the fragrance not the cosmetics line for Chanel. So she asks me what line I work for and I told her Clinique, this is where it goes downhill. She basically complains to me how she's bored with our foundations and that she doesn't like the one she has now from my line (she was using Perfectly Real if anyone wanted to know lol)and that Chanel had this great foundation that she wanted to buy. So she asks me what other foundations I have for her skin type, etc. in my line. So I asked her questions about what she didn't like about the one she is using now, her skin type, etc. and she keeps saying how Chanel's was perfect but she totally doesn't tell me what her skin was like and what coverage she was looking for and any suggestions I had she just shot down (hello not a friggin mind reader here!!) so she picks up Supermoisture and picks out a color herself and is trying to get some out (we're waiting for more stock so we can get new testers out for some foundations) and she doesn't even get some out yet before she says "I already don't like this!", I'm thinking 'like bitch the tester is almost gone since we don't have enough of that shade to make a tester with! don't knock it since it won't come out right then and there!' So she gets some out and smears it all over her face and thinks it's just ok while going on about Chanel still, I offer to make her a sample of it so she can try it first and make sure she likes it before she buys it, nope she wants to buy it right then and there since she said 'If I don't like it I can just return it', I swear I was gonna go AWOL on her, but thennnn it gets better! She pulls out this lipgloss that she is going to try and match, she said it was a Chanel gloss (too bad it has Sue Devitt written all over the tube?!) so we find one and she tries it on and then says it tastes bad (really I don't take the time to 'taste' my gloss) so she'll just get the foundation. I was never sooo glad to see her leave but I cringe at the fact she'll probably bring the foundation back because it won't be 'Chanel' and it will basically be a wasted product, I mean I offered her a sample so wth but whatev. And then I had a lady who came in for a powder I was out of so I apologize to her and ask her if she would like for me to call Dillard's on the opposite side of the mall to see if they have it, "Well aren't they your competitor?!" uh yeah they are but I'm looking at for you so you don't have to drive 30 minutes to the next mall?! Seriously I just want to smack my head against the wall sometimes I get so frustrated with some customers lol.
