Bad experience at MAC store...

[little teaser]

Re: any of you had any problems with the MAC people at the counters/stores?

sounds like a honest mistake, and i understand where you are comeing from too.. i have had that happen to me a few times when i go to mac with a huge list of things i want, i know it can be confuseing so what i do is once i pay for my stuff i will go to my car look at my reciept and check to make sure i got all the things on my list and that they are correct befor i leave.

 

[Shimmer]

Re: any of you had any problems with the MAC people at the counters/stores?

Quote:

Originally Posted by glam8babe sorri love but so what if im 17? dont give me a lecture on how you think im wrong when im clearly not... i bought my first brush because i love mac and i said 129 twice and she came back with the foundation brush that looks nothing like a powder brush... i realised it was wrong so i said "is this the 129?" just so she realised its wrong i wasnt being nasty to her then she came back with the 116 but i havent seen any mac brushes in real life [i didnt know they had the number on the actual brush] because people round here dont go for the high class makeup and tools so i thought she got the right one after i said 129 3-4 times...i trusted her because she worked for mac thats why i didnt look. and yes ive been in a job waitressing when it's been busy as hell and other waitresses were at home sick so its a similar situation really.. and did i mention that when i got those mac items i was the ONLY person at the mac counter buying stuff? hardly anybody knows about mac where i live so yeh she could of took more time to look at the brushes instead of rushing for no reason and im not in the mood to be mad i AM mad but i cant return the brush because i dont go to the city often as i have other things to do like work...you seem pretty annoyed by this but trust me im not the only person whos had a bad experience, theres people on here complaining about how rude the mac m/a are but the counter where i go they seem happy so yeh.. everywheres different

Your age has a lot to do with it because it reflects your lack of experience and exposure to the world, it's not a slight on you, but it is a simple fact that anyone with 17 years of experience on this wonderful planet simply hasn't the same perspective and experience people who are older may have.
Waitressing is a demanding job, but I assure you it's not the same.

Of course you're not the only person with a complaint, but this really isn't a 'bad' experience. She messed up by giving you a product that in sleeve looks almost identical to the product you asked for, you messed up by not checking that you had the correct items prior to paying/leaving the store.

I'm not mad at you, don't think you're a bad person, or anything like that, it just is really frustrating to see someone blamed so heartily for what amounts to a mistake both sides, equally.

 

[user79]

Re: any of you had any problems with the MAC people at the counters/stores?

Sound like it was just a mistake on the MA's part, sure it's probably frustrating that she got you the wrong brush the 2nd time, but I don't think that should reflect on all MAC employees. Maybe she was new, maybe she was having a really terrible day and her mind was elsewhere, you never know. In any case, there are a lot of threads dedicated to ranting about MA's, you could have just added onto one of those threads.

 

[Cruella]

Re: any of you had any problems with the MAC people at the counters/stores?

Sister friend, it's called a mistake. Please don't tell me that in your many years of waitressing that you have never forgot to bring a customer a glass of water when they asked for it or brought the wrong dish over.

Why should the people who work at MAC, or at any makeup counter for that matter, be expected to be perfect? So she gave you the wrong brush, you could have called the store, sent them the brush & your receipt back & had them send you a new one. No problemo.

If an MA/SA is rude or bitchy or ignores you, THAT'S when you get mad. A simple mistake isn't the end of the world.

 

[lara]

Re: any of you had any problems with the MAC people at the counters/stores?

Quote:

Originally Posted by little teaser sounds like a honest mistake, and i understand where you are comeing from too.. i have had that happen to me a few times when i go to mac with a huge list of things i want, i know it can be confuseing so what i do is once i pay for my stuff i will go to my car look at my reciept and check to make sure i got all the things on my list and that they are correct befor i leave.

Same here - partially to check that I got everything on my list, partially to check that I have the right things and partially to boggle at how much I just spent.

Quote:

Originally Posted by glam8babe i needed a brush for my loose powder so she gives me a f*cking blusher brush.. i couldnt go back but i was sooo annoyed

You do realise that a blush brush is just a 2/3-sized powder blush, right? It's not going to explode if you let it come into contact with loose powder instead of Dollymix.

Quote:

Originally Posted by glam8babe i probably have better experience than her and im 17

Oh, youth.

Quote:

Originally Posted by glam8babe i wouldnt of complained or anything but if it happens again ill just buy from the UK website but then again the colour swatches are CRAP.. i got a foundation and it looked slightly dark on the swatch and when it came it was sooo light like for a fair skinned person.

Buying a foundation sight unseen based on a website swatch is just shooting yourself in the foot. That was your error, not one made by an SA. It sucks that you got a foundation that wasn't right, but use it as a learning experience.

I understand your frustration, but in the grand scheme of things this rates maybe a 1, 1.5. There are also a squillion other threads where people complain about MAC/make-up SAs, so I'm failing to see why this required a whole new post. Please remember to do a search before starting a new thread about a very basic topic, lest the forum regulars demand that you check yourself before you wreck yourself.

 

[janelovesyou]

Re: any of you had any problems with the MAC people at the counters/stores?

Quote:

Originally Posted by little teaser i know it can be confuseing so what i do is once i pay for my stuff i will go to my car look at my reciept and check to make sure i got all the things on my list and that they are correct befor i leave.

This is what I do. 1) Because I'm a big ass kid and I just want to look at my new "toys" and 2) So that I can check to make sure everything is correct before I go home

 

[baby_love]

Re: any of you had any problems with the MAC people at the counters/stores?

Quote:

Originally Posted by Shimmer Are you kidding? You said you're seventeen, correct? Have you ever had a job where you're literally running your ass off all day handling LOADS of information while trying to make every single person happy? :/

I'm 17 and I have...when I was 16. I worked at Benefit and Origins and it would get completely crazy sometimes and I was the only one working. And I would have to know about other counter's products too because I would need to help people out at other counters (the macy's I worked at...ugh, none of the employees wanted to be there so they were always on a "break") it doesn't matter how old you are.

 

[Tash]

Re: any of you had any problems with the MAC people at the counters/stores?

Quote:

Originally Posted by Shimmer Are you kidding? You said you're seventeen, correct? Have you ever had a job where you're literally running your ass off all day handling LOADS of information while trying to make every single person happy? You know what 'fair' is? It's where you take your pig to win a ribbon. That's 'fair'. It would be realistic to say that it's not 'fair' that you knew you'd already received the wrong item once, and then didn't check that you did in fact have the right item before, during, and after the payout process. As a consumer, it's just as much your responsibility to make sure you procure the appropriate item prior to leaving the store as it is the sales associate's responsibility to ensure she gives you the correct item. And, you didn't check before you left to ensure you had the proper product. That's just as much on you as it is on anyone else. I'm not trying to be harsh, rude, or abrasive, but as claresauntie said, it sounds like you're just in the mood to be mad. :/

I agree with everything else you're said in the thread besides this. It is NOT the customer's responsibility to make sure they get the right product, especially when they are telling the sales associate exactly what they want. It is the SA/MA's responsibility to know the products well enough to get them for the customer.

Now, I just think the MA was having an off day and stuff like that happens. Nobody is perfect.

 

[Shimmer]

Re: any of you had any problems with the MAC people at the counters/stores?

Quote:

Originally Posted by Tash I agree with everything else you're said in the thread besides this. It is NOT the customer's responsibility to make sure they get the right product, especially when they are telling the sales associate exactly what they want. It is the SA/MA's responsibility to know the products well enough to get them for the customer. Now, I just think the MA was having an off day and stuff like that happens. Nobody is perfect.

I disagree. Especially when the customer knows it's a long trip to the counter, knows the MuA has already given her the wrong product once, and is about to spend XXXXX number of dollars, it's just as incumbent upon the customer to check that she did in fact receive the correct product.
I never leave the store without looking at my receipt and checking my bag. Ever. Period. It just doesn't happen, for this very reason.

 

[melliquor]

Re: any of you had any problems with the MAC people at the counters/stores?

You shouldn't be getting stressed about it. She gave the wrong brush. She could have been distracted or just not having a good day. Mistakes happen. You should always check your bag before you go. If I know it is along way to go back somewhere, I would definately check.

I have only ever had one problem at a Mac store out of my 100 + times going. From my experience, the MAs are great and she made a mistake. Next time, have patience and check. The MAs are people and everybody makes mistakes including you.

 

[bella1342]

Re: any of you had any problems with the MAC people at the counters/stores?

Quote:

Originally Posted by Shimmer Your age has a lot to do with it because it reflects your lack of experience and exposure to the world, it's not a slight on you, but it is a simple fact that anyone with 17 years of experience on this wonderful planet simply hasn't the same perspective and experience people who are older may have. Waitressing is a demanding job, but I assure you it's not the same.

Wow...... I didn't know being 17 means you have a lack of experience and exposure to the world. What a stereotypical comment! Some 17 year olds have had more life experience and world-traveling than people twice their age!

I don't see anything wrong with glambabe's comments. I'd be annoyed too, when I have to travel an hour+ to get to my nearest MAC, and the MA goofed up not once, but twice. I think glambabe is old enough to realize everyone makes mistakes, but she is still is a little aggravated. Resonably so... She's entitled to make the comments she did. I do not think she is "in the mood to be mean." I think YOU are.

You are right about one thing, "Waitressing is a demanding job, but I assure you it's not the same." Your right... it's not the same, waitressing is a lot harder! Try working in an upscale restaurant... waiting on 15 tables... filled with VERY demanding people. Oh, and NOT having a bus person to boot. Try that. Or try working a party of 200+ people. I think if you waitressed in a REAL restaurant, you would not have made the comment that you did.

I worked a benefit counter before. I see what the MAC MA's have to deal with on a daily basis. It's NOT easy at all. I give them all the credit in the world. I still think it's easier than waitressing.

I think this thread got a little out of control with your comments. It sad when the moderators feel the need to be snarky to their posters... and all I've seen is snarkiness here. It makes me SO happy that I belong to another forum where the moderators are awesome, and are so helpful and wonderful to their posters. I'll be there from now on. Glambabe, if you want to join me... your more than welcome!

 

[Shimmer]

Re: any of you had any problems with the MAC people at the counters/stores?

Quote:

Originally Posted by bella1342 Wow...... I didn't know being 17 means you have a lack of experience and exposure to the world. What a stereotypical comment! Some 17 year olds have had more life experience and world-traveling than people twice their age!

There are tons of people who would disagree with you, and tons who would disagree with me. That doesn't make any of them right, it makes them of differing opinions.
Quote:

I don't see anything wrong with glambabe's comments. I'd be annoyed too, when I have to travel an hour+ to get to my nearest MAC, and the MA goofed up not once, but twice. I think glambabe is old enough to realize everyone makes mistakes, but she is still is a little aggravated. Resonably so... She's entitled to make the comments she did. I do not think she is "in the mood to be mean." I think YOU are.

Of course she's aggravated, and she's entitled to be so, but there's a difference between a minor gripe, and a serious customer service issue. As one of the other posters pointed out, all she had to do was call the counter, tell them they gave her the wrong brush, and exchange it, via mail, quite probably, had she handled it correctly, on their dime, not hers.
This isn't me being mean, this is me saying gain some perspective.
Quote:

You are right about one thing, "Waitressing is a demanding job, but I assure you it's not the same." Your right... it's not the same, waitressing is a lot harder! Try working in an upscale restaurant... waiting on 15 tables... filled with VERY demanding people. Oh, and NOT having a bus person to boot. Try that. Or try working a party of 200+ people. I think if you waitressed in a REAL restaurant, you would not have made the comment that you did.

Been there, done that, burned that tshirt. Don't make assumptions about what you may or may not know about me.
We can say "OH YEAH, TRY DOING ________ !!eleventyoneoneone!!11!" all we want to, but each job has its own trials and tribulations that goes with it. To state that at 17 years of age (her words, her statement, not mine) she has more experience with MAC and its policies than that particular MA does is most likely incorrect.
Waitressing and working for an internationally present cosmetics company are not the same, and as I said each has its own set of difficulties.
Quote:

I worked a benefit counter before. I see what the MAC MA's have to deal with on a daily basis. It's NOT easy at all. I give them all the credit in the world. I still think it's easier than waitressing.

And, that's your opinion.
Quote:

I think this thread got a little out of control with your comments. It sad when the moderators feel the need to be snarky to their posters... and all I've seen is snarkiness here. It makes me SO happy that I belong to another forum where the moderators are awesome, and are so helpful and wonderful to their posters. I'll be there from now on. Glambabe, if you want to join me... your more than welcome!

That's not snark. There wasn't any snarkiness in my post, and if you feel there was, I do apologize for your misinterpretation. I relate to everyone on this site the same as I relate to other people in my dealings, very pragmatically, very directly, and in a very straightforward manner. That's it.
I'm glad you have another venue to utilize in sharing your makeup hobby. That's very fortunate for you.
Every moderator on this site, and every admin on this site, bends over backwards on a daily basis to help and assist the members, with just about any issue that comes up.
That said, I think it's sad that sites like Specktra, LJ, MUA, whatever, have become avenues of complaint and snarkiness for people to complain about MAC's personnel, when, everytime I've ever seen them, and I think most of the MAs who are on this site will agree, they're generally busting their behinds to do their job to the best of their ability.
In posting an opinion on a messageboard, one is soliciting not only assenting opinions, but also dissenting opinions. Mine, and several other people's, as it turns out, happens to dissent with the OP. That doesn't mean any of us personally dislike her, nor does it mean that any of us find her to be a non contributing member of the site, it simply means that we don't share the same feelings on this subject.
I am by no stretch down playing the OPs frustration, but I will say that it's not the end of the world, and it's certainly not the 'bad experience' it was made out to be...if anything it's an inconvenience that is easily resolved with a simple telephone call.

 

[bella1342]

Re: any of you had any problems with the MAC people at the counters/stores?

i apologize to you...

i just have had a problem with some threads since i've been here.

i've been on boards, and when someone posts another b2m thread, the mods simply state... "there is a thread like this already that might be helpful to you... please so a search."

here... there was another b2m thread recently, and the response from the mod was not too nice. things can be said in a different way. a lot of the mods are snarky.

some new posters (I know when I was new at the other board I knew nothing about doing a search before posting... it took me awhile to figure it out) may not know there are endless b2m threads.

I am not the type to fight. Right before you responded to me I was about to edit everything out of my post, and say that i didn't want to post what I said.

I know y'all have a hard job, and you do a great job. I just don't get why you can't respond by saying something like "i understand where you are coming from, but why don't you just check your purchase next time you buy from there." Something like that...

Oh, and my opinion on waitressing is the same as YOUR OPINION on working at a MAC counter. You didn't make it see like only your opinion before.

Like I said, I apologize... I hope I can still visit the boards here from time to time.

 

[MissMarley]

Re: any of you had any problems with the MAC people at the counters/stores?

Thoughts from reading this thread:

1. We're all human, we all make mistakes. This also applies to our jobs. Call the store, get it exchanged. Be polite and they'll do it for you. Rudeness will rarely get the desired results.

2. Everyone thinks their job is the hardest and that everyone else has an easier time of it. I've waitressed and I am now an MA. Neither one is the hardest job I've ever had.

3. Until you've done it, don't say "I can do it better". You don't know that.

4. There are worldly and wise 17 year olds. There are also idiot 17 year olds who need to be kept on a leash. Guess what? The same can be said about some 30 or 40 year olds too. It's all in how you react to a situation. No one forces you to react in a certain way, you always have a choice.

5. Mods, can we PLEASE have just one thread bitching about MAs? It seems that every time I sign on, there's a new one.

 

[janelovesyou]

Re: any of you had any problems with the MAC people at the counters/stores?

Quote:

Originally Posted by MissMarley Thoughts from reading this thread: 5. Mods, can we PLEASE have just one thread bitching about MAs? It seems that every time I sign on, there's a new one.

And what about one praising them? I don't think I've seen that

 

[MissMarley]

Re: any of you had any problems with the MAC people at the counters/stores?

Quote:

Originally Posted by bella1342 i apologize to you... i just have had a problem with some threads since i've been here. i've been on boards, and when someone posts another b2m thread, the mods simply state... "there is a thread like this already that might be helpful to you... please so a search." here... there was another b2m thread recently, and the response from the mod was not too nice. things can be said in a different way. a lot of the mods are snarky. some new posters (I know when I was new at the other board I knew nothing about doing a search before posting... it took me awhile to figure it out) may not know there are endless b2m threads. I am not the type to fight. Right before you responded to me I was about to edit everything out of my post, and say that i didn't want to post what I said. I know y'all have a hard job, and you do a great job. I just don't get why you can't respond by saying something like "i understand where you are coming from, but why don't you just check your purchase next time you buy from there." Something like that... Oh, and my opinion on waitressing is the same as YOUR OPINION on working at a MAC counter. You didn't make it see like only your opinion before. Like I said, I apologize... I hope I can still visit the boards here from time to time.

No one is keeping you from visiting the boards. I think it's really hard to read the tone of threads online, so a lot of times we'll impose a harsher tone on something that is said than the original poster really meant. I don't understand what you're apologizing for. It's ok for you to post your opinions, just as it's okay for everyone else to do the same. Life is too short to get upset over something posted on an internet message board. You never know who you're really talking to, and it's too easy to misread the intentions of someone else's posting. It's taken me a while to realize this, but I'm glad I did.

 

[bella1342]

Re: any of you had any problems with the MAC people at the counters/stores?

Good post...

Quote:

Originally Posted by MissMarley 5. Mods, can we PLEASE have just one thread bitching about MAs? It seems that every time I sign on, there's a new one.

I can only imagine how hard it must be for the mods to control the MA bashing... and I am starting to realize all of the threads must be SO annoying!

 

[dangerousmuffins]

Re: any of you had any problems with the MAC people at the counters/stores?

I think in all our lives, things come up, that are blown out of proportion in our own minds, for many different reasons. This, mind you, can happen at any age 17, 32, 60...
I think that might be the case here.

I can't believe the tone that has happened in this thread. I wish that everybody would just walk away form the computer - have a drink

(if you drink) take a second and relax. It's just a thread on a makeup discussion board. There is so much bigger more important things to get angry/frustrated/argue about.

Off my

for now!

 

[bella1342]

Re: any of you had any problems with the MAC people at the counters/stores?

I love my MAC MA's... I've had so many wonderful experiences with them.

Thanks MissMarley, I just felt the need to apologize. I don't know... I do like visiting this board, and hope I wasn't out of line by saying the things I did.

 

[glam8babe]

Re: any of you had any problems with the MAC people at the counters/stores?

Quote:

Originally Posted by Shimmer Your age has a lot to do with it because it reflects your lack of experience and exposure to the world, it's not a slight on you, but it is a simple fact that anyone with 17 years of experience on this wonderful planet simply hasn't the same perspective and experience people who are older may have. Waitressing is a demanding job, but I assure you it's not the same. Of course you're not the only person with a complaint, but this really isn't a 'bad' experience. She messed up by giving you a product that in sleeve looks almost identical to the product you asked for, you messed up by not checking that you had the correct items prior to paying/leaving the store. I'm not mad at you, don't think you're a bad person, or anything like that, it just is really frustrating to see someone blamed so heartily for what amounts to a mistake both sides, equally.

yeh i know what you mean but it was my first time buying a brush from MAC and i didnt know what they looked like in real life as they look different sizes online...im not too bothered about it because i do use the brush but it means i have to save more money to get the brush i do want. another things, i hope it doesnt happen to any first time buyers either so i hope everyone will read the number on the brushes they buy because i know i will next time