Bad experience at MAC store...

[bella1342]

Re: any of you had any problems with the MAC people at the counters/stores?

Quote:

Originally Posted by dangerousmuffins I can't believe the tone that has happened in this thread. I wish that everybody would just walk away form the computer - have a drink (if you drink) take a second and relax. It's just a thread on a makeup discussion board. There is so much bigger more important things to get angry/frustrated/argue about. Off my for now!

I'll drink to that!

 

[glam8babe]

Re: any of you had any problems with the MAC people at the counters/stores?

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Originally Posted by bella1342 Wow...... I didn't know being 17 means you have a lack of experience and exposure to the world. What a stereotypical comment! Some 17 year olds have had more life experience and world-traveling than people twice their age! I don't see anything wrong with glambabe's comments. I'd be annoyed too, when I have to travel an hour+ to get to my nearest MAC, and the MA goofed up not once, but twice. I think glambabe is old enough to realize everyone makes mistakes, but she is still is a little aggravated. Resonably so... She's entitled to make the comments she did. I do not think she is "in the mood to be mean." I think YOU are. You are right about one thing, "Waitressing is a demanding job, but I assure you it's not the same." Your right... it's not the same, waitressing is a lot harder! Try working in an upscale restaurant... waiting on 15 tables... filled with VERY demanding people. Oh, and NOT having a bus person to boot. Try that. Or try working a party of 200+ people. I think if you waitressed in a REAL restaurant, you would not have made the comment that you did. I worked a benefit counter before. I see what the MAC MA's have to deal with on a daily basis. It's NOT easy at all. I give them all the credit in the world. I still think it's easier than waitressing. I think this thread got a little out of control with your comments. It sad when the moderators feel the need to be snarky to their posters... and all I've seen is snarkiness here. It makes me SO happy that I belong to another forum where the moderators are awesome, and are so helpful and wonderful to their posters. I'll be there from now on. Glambabe, if you want to join me... your more than welcome!

i think ill deffinately join you!

 

[glam8babe]

Re: any of you had any problems with the MAC people at the counters/stores?

Quote:

Originally Posted by dangerousmuffins I think in all our lives, things come up, that are blown out of proportion in our own minds, for many different reasons. This, mind you, can happen at any age 17, 32, 60... I think that might be the case here. I can't believe the tone that has happened in this thread. I wish that everybody would just walk away form the computer - have a drink (if you drink) take a second and relax. It's just a thread on a makeup discussion board. There is so much bigger more important things to get angry/frustrated/argue about. Off my for now!

haha i totally agree!! seen the title of this thread guys? "any of you had any problems..." this isnt meant to be a debate i was just giving a simple example of the problem i had when at a mac counter..so please stop the fighting lol i didnt want to cause a mess!

 

[Tash]

Re: any of you had any problems with the MAC people at the counters/stores?

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Originally Posted by Shimmer I disagree. Especially when the customer knows it's a long trip to the counter, knows the MuA has already given her the wrong product once, and is about to spend XXXXX number of dollars, it's just as incumbent upon the customer to check that she did in fact receive the correct product. I never leave the store without looking at my receipt and checking my bag. Ever. Period. It just doesn't happen, for this very reason.

But the point of my last post was that a customer shouldn't HAVE to check. I understand people making mistakes, I do, but I think it's on the SA/MA to make sure the products are right, especially when a customer has repeatedly told them the product that they want. After all, the customer is PAYING the SA/MA to do their job correctly.

And I've also seen that the staff tends to get a bit "snarky" here. I think a lot of people here just need to step away from the computer and lighten up sometimes because things are taken much more seriously here then any other forum I've ran or joined.

 

[dmenchi]

Re: any of you had any problems with the MAC people at the counters/stores?

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Originally Posted by baby_love I'm 17 and I have...when I was 16. I worked at Benefit and Origins and it would get completely crazy sometimes and I was the only one working. And I would have to know about other counter's products too because I would need to help people out at other counters (the macy's I worked at...ugh, none of the employees wanted to be there so they were always on a "break") it doesn't matter how old you are.

yah it doesn't matter how old you are, but the older you get ,the less will other people's behaviour affect you- as you learn to control your emotions better. And has anybody considered that she might have something really bad going on in her life? You should never leave any situation in the way, that you might be the person that pushed somebody over the edge!
dealing with people always requires a little laughter !

 

[dmenchi]

Re: any of you had any problems with the MAC people at the counters/stores?

Quote:

Originally Posted by Shimmer I disagree. Especially when the customer knows it's a long trip to the counter, knows the MuA has already given her the wrong product once, and is about to spend XXXXX number of dollars, it's just as incumbent upon the customer to check that she did in fact receive the correct product. I never leave the store without looking at my receipt and checking my bag. Ever. Period. It just doesn't happen, for this very reason.

I agree with everything you said SHIMMER!!!!!

 

[glam8babe]

Re: any of you had any problems with the MAC people at the counters/stores?

Quote:

Originally Posted by Tash But the point of my last post was that a customer shouldn't HAVE to check. I understand people making mistakes, I do, but I think it's on the SA/MA to make sure the products are right, especially when a customer has repeatedly told them the product that they want. After all, the customer is PAYING the SA/MA to do their job correctly. And I've also seen that the staff tends to get a bit "snarky" here. I think a lot of people here just need to step away from the computer and lighten up sometimes because things are taken much more seriously here then any other forum I've ran or joined.

your so right

i cant beleive how childish these people are being.. i asked a simple question "anyone had problem with the people at mac?" not to start a fight... christ yeh im 17 and most people are double my age on here and think they know more get over it if you wanna start a fight add me on myspace and start on me there

 

[Tash]

Re: any of you had any problems with the MAC people at the counters/stores?

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Originally Posted by glam8babe christ yeh im 17 and most people are double my age on here and think they know more get over it if you wanna start a fight add me on myspace and start on me there

Saying stuff like that doesn't exactly help your case. It just shows your true age.

 

[Beauty Mark]

Re: any of you had any problems with the MAC people at the counters/stores?

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Originally Posted by Tash Saying stuff like that doesn't exactly help your case. It just shows your true age.

I can agree to that. Also, when you make a special point of noting your age in a post, it does become an arguing point. If you didn't note your age, we wouldn't have known if you were 17, 12, or 70 years old.

Ideally, you shouldn't have to check your receipts and packages. However, you really should. I go to the grocery store, and I've received the wrong item when I've asked for help for finding one thing or the item ran up incorrectly. Shit happens, like the bumper sticker states.

Bad customer service is when a SA gets mad when you don't spend x dollars, ignores you to chat with his/her friends, or in other ways, intentionally treats you poorly. Your situation was clearly far from ideal, but there are some really terrible situations out there, at MAC, at Sephora, at pretty much every counter or any store.

Janet (who own this site) and the mods ask that we look up FAQ questions, like "What is x?" or "How can get to be a MAC MA?" because those questions come up very frequently and I imagine eat into space issues quickly. I believe it's stated very clearly that that is practice one should do. It's predominantly a free site, so please try to respect those rules. Janet, from what I've seen of her on the boards, has never been anything but incredibly fair, nice, and reasonable; she didn't make up the rules to be a jerk.

BTW, there's a thread under "Industry" section where people discuss good experiences at the counters and there's a thread where people discuss bad experiences.

 

[glam8babe]

Re: any of you had any problems with the MAC people at the counters/stores?

Quote:

Originally Posted by Tash Saying stuff like that doesn't exactly help your case. It just shows your true age.

well what im trying to say is that im 17 and most of the people on here are double my age and are trying to make out im some 'child' who knows nothing about it... the MAC lady didnt get the brush wrong ONCE but TWICE! i mean come on i wouldnt care if she got it wrong once but yeh i was the only person at the counter and she had plenty of time to look at the number, i dont work for mac why should i look for the number? i didnt even know they had the number on thr brush as i said it was my first time buying a MAC brush and its put me off going back to that counter because now i know theres people who work there that dont even know what the hell they are doing! and im not having a go at ALL of the MAC people... most of them are sweet and friendly and so was this woman but she got my request wrong... TWICE for christ sake

 

[ductapemyheartt]

the girls at my mac counter are wonderful! they are so helpful and, honestly, i stay in there for hours and just chitchat. my friend, abby, and i were once in there for three hours [becuase it was storming bad] just talking to an artist. they are all so nice, talented, and helpful. every single one of them.

 

[kimmy]

i think it's more or less the level of frustration and the way you're placing the blame squarely on some poor girl just trying to do her job that some posters are seeing as childish.

and, before i get any backlash...i'm not nearly twice your age.

but i have worked in retail, and yes sometimes e may get things wrong a few times. but if you had numerous customers demanding perfection out of you all at once, you'd make mistakes too. everyone does. as i said, that's human. most older people can understand that and not get so worked up over it, which is where the matter of maturity is coming in throughout this thread.

 

[badkittekitte]

well im not going to comment on the slight drama but rave for every time i have ever shopped at mac, either store or counter, i have had nothing but good experiences...im starting to get a ma soul mate but yesterday i was asked what i was wearing and it gushed that she asked me....made my day....i just love talking to them...the only thing i will say is that people make mistakes and im sure everyone has made them and were accepted for it...only far to do it for others

 

[glam8babe]

Quote:

Originally Posted by ductapemyheartt the girls at my mac counter are wonderful! they are so helpful and, honestly, i stay in there for hours and just chitchat. my friend, abby, and i were once in there for three hours [becuase it was storming bad] just talking to an artist. they are all so nice, talented, and helpful. every single one of them.

maybe you should come to the UK

 

[ductapemyheartt]

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Originally Posted by glam8babe maybe you should come to the UK

uhhhh! you have no idea! i WISH i could....

 

[glam8babe]

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Originally Posted by ductapemyheartt uhhhh! you have no idea! i WISH i could....

haha no you dont, crap weather, not much to do, weirdos all over lol i soo wanna move

 

[gabi1129]

Ive only had one bad experience. Wasnt greeted for 20 min, i timed it, while it was slow. I was avoided by 2 MA's, then when i finally was helped and rung up, i walked out being charged for three pigments and walked out with the wrong pigments. I went back the MA said i had to wait so her and her co-workers could finish taking some pictures. she then implied i told her helium and viz-a-violet, when i clearly said Provence and Jardin Aires, she also said i must have taken the other pigment out of the bag. i wanted to cry. she exchanged my piggies and returned the one i never recieved. i didnt visit that counter for a while. i only went back b/c my reg MA came and visited me at my job.

 

[tania_nia]

I generally try not to go to ANY MAC counter nor store when they are busy unless I absolutely need something specifically. The best help I found was actually from a guy at the MACY's in Denver named Anthony. Anthony had a full face of MAC makeup on and showed me how to use FluidLine which I swear to till this day! Anthony was the first guy I'd ever seen wear MAC. He was real chatty and a total sweetie and said that the ladies are afraid of him because he's a guy. To bad I don't live there anymore.... So the moral of this story is there are guys that work at MAC and you shouldn't be afraid to get their help they could be way nicer than these ladies that obviously aren't!

 

[CantAffordMAC]

i haven't had REALLY bad experiences, just a lot of times that I felt uncomfortable.

There is a MAC store in the mall, and a Macy's with a MAC counter like 1 minute down from it. I don't like going to the counters in department stores, so i just go to MAC.

I don't go in too often but i usually get standard service. after a few minutes of being in there a MA will ask if I needed help with anything and get it for me and thats it.

One girl helped me find a bronzer. she tried two different ones on me, and told me what she thought, then asked which one i liked more. she had to get my hair out of my face to put the bronzer on and told me that my hair was really pretty. that was a nice MA.

The last time I went in there, i told an MA that I was looking for a powder foundation with good coverage. she walked me over to the powders, picked one up, put it on me. I told her i was already wearing makeup, so I wasn't sure if that would make a difference. She didn't say a word to me the entire time. i ended up buying it but she didnt speak at all.

theres this one guy in there that im dying to do my makeup. lol he's just fun looking but he looks quiet. he's never helped me when I was in there but he walked past me while i was standing near the bathrooms and smiled and said hello.

 

[adela88]

i know, i dont get whats with their bad attitudes.They only work in a shop lol