Bad experience at MAC store...
- Thread starter deathcabber
- Start date
NJDes
Well-known member
I'm sorry to hear that so many people have had bad experiences with MAs. I've only been to 2 counters both in a Macy's. The girls in the PA counter are helpful but I like the girls in the Lawrenceville, NJ counter better. They seem more peppy and excited about everything. And my favorite MA is at this counter. She was the biggest help when I first got into MAC and is still as helpful as the first time I stepped to the counter.
Glow
Well-known member
Wow! What a terrible experience,
I'm thankful that the MAs i've seen are nice, even when i go there looking terrible (like today, my job stressed me out to an extent where I didn't feel like primping this morning. and i slept in so i had greasy hair...). Like for instance there was this MA ive never seen before and we went into a conversation about how the holiday lines are pretty fab this year
Quote:
Really? Market Mall? I've had nothing but good from there
I'm thankful that the MAs i've seen are nice, even when i go there looking terrible (like today, my job stressed me out to an extent where I didn't feel like primping this morning. and i slept in so i had greasy hair...). Like for instance there was this MA ive never seen before and we went into a conversation about how the holiday lines are pretty fab this year
Quote:
| i think ive had good experiences at every mac store ive been to.. everyone in calgary has been a good experience for me.. except for market mall.. ive had three or four really bad experiences there which sucks because its really easy for me to get too.. and the ma's that ive talked to there are really uninformed about the product... but i really like going to chinook.. last time i was there i had like.. 5 people try to help me.. and walked out with a large handful of goodies i hadnt planned on buying (not that i need help) |
Really? Market Mall? I've had nothing but good from there
ladydanger
Well-known member
let's hear about some GREAT mac experiences please!
I know we've all had our baad retail times, but i'd love to hear about the good service you've gotten from the stores. I work for one and I know that I give 110% to each and every customer ( regardless of how many people are in the store). AS for my peers at the store, I know they all do the same. We absolutely love doing makeovers and usually even ask people to sit down so that we can chat, help them out, and get to know them as friends. I would love to hear about things like that. I know there has to be some nice, talented MA's out there.
I know we've all had our baad retail times, but i'd love to hear about the good service you've gotten from the stores. I work for one and I know that I give 110% to each and every customer ( regardless of how many people are in the store). AS for my peers at the store, I know they all do the same. We absolutely love doing makeovers and usually even ask people to sit down so that we can chat, help them out, and get to know them as friends. I would love to hear about things like that. I know there has to be some nice, talented MA's out there.
haha Adding to the fun! 
I was at Nordstrom the other day when I saw some FULL (like to the top) MAC sample jars filled with pigment. They had just done their glitter bar and so they had some pigments. The SA comes over and is like, "Can I help you?" I ask her if I could get some samples of the pigments, she takes the filled jars of pigments away and tersely mumbles ok in the way that was obviously, "I don't want to". As she was filling up mine she mutters that she was filling them up for herself and there aren't many jars left. I was said that's fine and I asked for a few colors. She generously gave me 1/16 of a tsp. . ..When I gave them to my friend (cuz I already had the colors, just no jars) she was like, wth. .? And I explained what happened. I had even gone back to ask if they had Damzel and she barely glanced at me and said they sold out while continuing to talk to the other SA. WOW. I like Nordstrom but the MAC MAs there are always soooooooooooooooooooooooooooooooooo rude! And last time they color matched me as a NW20 when I use NC40 foundation which matches perfectly. OK, no more ranting. haha
I was at Nordstrom the other day when I saw some FULL (like to the top) MAC sample jars filled with pigment. They had just done their glitter bar and so they had some pigments. The SA comes over and is like, "Can I help you?" I ask her if I could get some samples of the pigments, she takes the filled jars of pigments away and tersely mumbles ok in the way that was obviously, "I don't want to". As she was filling up mine she mutters that she was filling them up for herself and there aren't many jars left. I was said that's fine and I asked for a few colors. She generously gave me 1/16 of a tsp. . ..When I gave them to my friend (cuz I already had the colors, just no jars) she was like, wth. .? And I explained what happened. I had even gone back to ask if they had Damzel and she barely glanced at me and said they sold out while continuing to talk to the other SA. WOW. I like Nordstrom but the MAC MAs there are always soooooooooooooooooooooooooooooooooo rude! And last time they color matched me as a NW20 when I use NC40 foundation which matches perfectly. OK, no more ranting. haha
OK ok, but I went to the MAC freestanding store at the same mall and one of the nice MAs gave me an invitation to the unveiling of Ornamentalism (which was tonight!
), before the whole Nordstrom thing. haha I had a blast and my friend who got stiffed on the pigments did too. *laughs* It ain't all bad.
You really can't blame MAC for the bad service. It's like blaming the waiters for slow food. It's not like they are the ones who cook it. MAC is good, some of their MAs are just bad.
sigwing
Well-known member
In years past, I've had good luck at our local Dillards, but remember a time I wanted/needed some stuff but the 2 women at the counter were doing their own primping and visiting & basically ignored me. I've also noticed haughty attitudes at different counters, esp. elsewhere (larger cities), which I don't understand. These are people who have no idea what I do for a living, how much money I have to spend or how many charge cards are in my purse, and I have no idea how they do their "profiling" to decide whether I'm worthy of them drawing themself away from the mirror or visiting with the other clerk to come be friendly to me.
The girls at the MAC counter there are VERY nice, and one even started getting me a sample of Provence pigment when she heard me raving about it to the other girl, but she'd missed me saying that I had it & had also hoarded it! She was so sweet! They've helped me with the ton of empty plastic I brought in for free lipsticks, and stood at the lipsticks to help me find colors and suggest some....and it wasn't going to be a sale, it was for my free lipsticks. They're just great.
I have had conversation in the past when I bought something at a counter where the woman said someone had trained her not to judge a customer by how they look or how they're dressed when they walk up. If someone can't look me in the face because I look unpolished to them, how do they handle it if someone has a disability or disfigurement? All the customers aren't going to be supermodels, and if someone just buys one eyeshadow occasionally because it makes them feel good, even if they don't wear it "right" or seem educated about makeup, it's still making their day to get that eyeshadow! *s*
The girls at the MAC counter there are VERY nice, and one even started getting me a sample of Provence pigment when she heard me raving about it to the other girl, but she'd missed me saying that I had it & had also hoarded it! She was so sweet! They've helped me with the ton of empty plastic I brought in for free lipsticks, and stood at the lipsticks to help me find colors and suggest some....and it wasn't going to be a sale, it was for my free lipsticks. They're just great.
I have had conversation in the past when I bought something at a counter where the woman said someone had trained her not to judge a customer by how they look or how they're dressed when they walk up. If someone can't look me in the face because I look unpolished to them, how do they handle it if someone has a disability or disfigurement? All the customers aren't going to be supermodels, and if someone just buys one eyeshadow occasionally because it makes them feel good, even if they don't wear it "right" or seem educated about makeup, it's still making their day to get that eyeshadow! *s*
vampygirl
Well-known member
Interesting to read that we all have had some type of issue with MAC. Count me on on that one:
I work in a city and there is a Marshall Field's right next to my office. I stop there regularly to go to the MAC counter. I had recently enabled a co-worker and she wanted to check out lipglass since she liked the one I had. I took her over to the MAC counter and there were 3 very snotty bitchy girls there who ignored us and would not help us at all. This happened to me before, but I felt bady for her since she wanted to buy something and they were so rude. So when we got back to work I wrote MAC a nasty letter saying how I had spent LOTS of money there and these 3 girls (and there IS one great guy there) behaved like bitches and I was not pleased. I got a letter back with free stuff. About 3 weeks later, those girls were no longer there and were replaced with 2 super cool girls and the same guy.
Since then, my friends and I have visited and have had great experiences. They know us and know I'll be in tomorrow to get some Holiday stuff and it's been great.
Definitely voice your opinion. No one deserves treatment like that!
I work in a city and there is a Marshall Field's right next to my office. I stop there regularly to go to the MAC counter. I had recently enabled a co-worker and she wanted to check out lipglass since she liked the one I had. I took her over to the MAC counter and there were 3 very snotty bitchy girls there who ignored us and would not help us at all. This happened to me before, but I felt bady for her since she wanted to buy something and they were so rude. So when we got back to work I wrote MAC a nasty letter saying how I had spent LOTS of money there and these 3 girls (and there IS one great guy there) behaved like bitches and I was not pleased. I got a letter back with free stuff. About 3 weeks later, those girls were no longer there and were replaced with 2 super cool girls and the same guy.
Since then, my friends and I have visited and have had great experiences. They know us and know I'll be in tomorrow to get some Holiday stuff and it's been great.
Definitely voice your opinion. No one deserves treatment like that!
joytheobscure
Well-known member
How rude! I'm so sorry that happened to you, there is nothing worse than snotty customer service reps. I'd go to another mac counter thats for sure.
ladydanger
Well-known member
vampy, good for you. everyone deserves great service! and why can't people just give a smile and be willing to help. if it brightens up someones day, that's an amazing feeling.
user4
New member
Some MAs are just like that. I have had interactions similar to that a couple of times. I dont know why they think they are all high and mighty. Please! Anyways, I'm glad there's another MAC nearby so you don't have to go there again. Also glad you contacted CS about it, did you get her name?
deathcabber
Well-known member
Didnt get her name
But still waiting to hear back from CS!
brooke
Active member
yet another bad MAC experience
I went to the dowtown chicago mac- i drove 2 1/2 hours there because i dont get to go often- this was a birthday present to go to mac and get a few things.
the guy ended up putting still life instead of bare canvas in my bag. and though he asked for my name at the time of check out, he put my purchase under the WRONG name. i realized the wrong name on my recept a few hours later so i went back- he pretty much shooed me out of the store and said, "it doesnt matter, and holiday stuff doesnt even count" i bought the trend eye palette. it really makes me mad i didnt get the purchase put under MY name, and i have the wrong paint to boot.
should i call the store and speak to a manager, or who should i contact?
I went to the dowtown chicago mac- i drove 2 1/2 hours there because i dont get to go often- this was a birthday present to go to mac and get a few things.
the guy ended up putting still life instead of bare canvas in my bag. and though he asked for my name at the time of check out, he put my purchase under the WRONG name. i realized the wrong name on my recept a few hours later so i went back- he pretty much shooed me out of the store and said, "it doesnt matter, and holiday stuff doesnt even count" i bought the trend eye palette. it really makes me mad i didnt get the purchase put under MY name, and i have the wrong paint to boot.
should i call the store and speak to a manager, or who should i contact?
user4
New member
oh wow... it sucks that ur bday present turned out so much crappier than u expected. i would def contact the manager... if that doesnt work def contact customer service on the mac website and tell them the store that caused yu problems and if you have a name to drop, even better. people like that give MAC a bad name!!!
deathcabber
Well-known member
I heard back from CS just now. Basically they said how sorry they are and that they hope they wont lose my business. Im glad that they at least wrote me back to say that!!!
MelodyKat
Well-known member
Quote:
I have to ask what counter. Was this state street or water tower? I know some people can have an ego and we are really trying to work on that in this region. We got some new people in town who are trying to make sure that customer service comes before artistry.
| Originally Posted by brooke I went to the dowtown chicago mac- i drove 2 1/2 hours there because i dont get to go often- this was a birthday present to go to mac and get a few things. the guy ended up putting still life instead of bare canvas in my bag. and though he asked for my name at the time of check out, he put my purchase under the WRONG name. i realized the wrong name on my recept a few hours later so i went back- he pretty much shooed me out of the store and said, "it doesnt matter, and holiday stuff doesnt even count" i bought the trend eye palette. it really makes me mad i didnt get the purchase put under MY name, and i have the wrong paint to boot. should i call the store and speak to a manager, or who should i contact? |
I have to ask what counter. Was this state street or water tower? I know some people can have an ego and we are really trying to work on that in this region. We got some new people in town who are trying to make sure that customer service comes before artistry.
