Bad experience at MAC store...

[Christina Victoria]

I'm sorry about that horrible Ma, hun. I know a lot who are snobby to my mum (Poor mum doesn't know a thing about makeup, but loves it anyway!), and she usually tells me how stupid she feels going in there. But I feel like a lot of them are VERY uneducated, and barely know the names of any shades of a product. I asked for a blush in 'Dollymix' one time, and the Ma kind of just stood there looking stupid for a moment. And then took about 5 minutes to find it. I've had other experiences as well, but thankfully none of them have been straight out rude to me or my mum - Just snobby and kind of have the attitude like they're better than everyone.

I'm glad that CS at least wrote back to you.

 

[swaly]

I've had both the incredibly helpful and cute and the unenthusiastic, bored and hateful...and I have to say that while the nice ones are definitely more pleasant to work with, it doesn't really matter to me. I do all my research about the products I want before I go in, I look at them, make my decision, purchase and leave. I usually know more about the names and products than the people there, anyhow. (Not an attack against all MAs, just a commentary on the ones I've had––they're always confused about what I mean by "skinfinish" or they always mispronounce the names....) And I really don't trust anyone else to do makeup on me according to my exacting standards. I know that probably makes me sound uptight, but there's really no one else I'd rather have do my makeup than me!

 

[Chelly]

can i jsut say that from working in retail i know that some associates dont want to help anyone because they figure certain people who walk in the store (or to the counter) are just there to dick around and probably wont buy anything or end up only buying one item. my boyfriend works @ a sunglass store and you can jsut sit in there and try on sunglasses all day and never buy anything. so some people get annoyed and woudl rather help someone that they think will make them a sale


i think that's F'd up but that what happens. BUT speaking of bad experiences - i went to the mac counter at the nordstroms by me and the girl behidn the counter was kind of snotty but whatever i let it slide. first i said i wanted what christina aguilera had in her viva glam pic and the girl giggled a lil bit and made a comment about how thats a lotta stuff.. kinda ridiculous or osmething liek that

ok thanks - i wasnt asking for her opinion but clearly she felt it absolutly necessary to share it with me.. ANYWAY i told her about how i love pigments and she said that they were having the halloween event soon and to stop by. so i said hey.. thats pretty awesome - how bout you sign me up and i'll come get my face done and buy whatever it is you put on...

talka bout how the girl NEVER put my name down NEVER called me.. i ended up being there during the event - i didnt even say anythign to her but i fanagled my way to get my ass in a chair and get my stuff done. needless to say i bought all of what the MA Put on me which ended up being about $330. (not including what i tipped him

)

WELL the next day i got my glory - i went back and thanked her for being so kind to put me on the schedule and she jsut said .. ohhhh thast right yeah i guess i forgot

to wich i responded "yeah that sucks.. you work off of commission right?" she replied yes.. and i said "wow thats too bad because i purchased about $330 worth of stuff"

the bitch's mouth DROPPED - i felt soo good lol then she tried to make me feel stupid she goes "wow i guess your gonan need one of the stands to hold all that makeup then" but i gave her a snotty reply and said "oo do you guys sell those??"

stupid girl - she coudl have been my best friend.. too bad!

sorry for venting lol i just hate when i get treated like that

 

[fireatwill]

SOME of them can be really bitchy. I capitalized SOME because a lotttt of the MAC MUA's i know are super super nice. But then you get the bad few that are just horrible.

 

[marshmallowfluffy]

deleted

 

[d_flawless]

just think of it this way, people can be bitter, in ANY profession. we've all dealt with people who just shouldn't be working with other people, unfortunately MAC has a few of those employees too. all i suggest is, next time, you're right, say something. you have a right to call someone out for making you feel stupid, regardless of how "elite" they think they are. honestly, i'm a bitch, i would have been like, "it seems like they'll hire anyone here with your attitude" but yeah, defend yourself!

 

[bAbY_cHiCkEn01]

The Mac Counter in Adelaide is awesome, I've only shown my face like twice (I know that majorly sux but I'm so broke right now and no credit card :'( ) and they're always so friendly and helpful. Last time, the chick was so nice, she checked prices on about 5 things I asked for, told me all about the back2mac stuff, gave me a Lingerie postcard was very forward and willing to give me the pro store number in Syd/Mel and told me who to ask for etc etc, Awesome... Can't wait til' I get my payout!

* cha ching goes the MAC register! *

 

[zoinksta]

i really dislike going to the MAC counter at Macy's at Herald Sq. NY, it's forever so crowded and the MA's are snotty as they can be. i was there the other day and a girl approached me to ask if i needed any help. So i was told her i wanted to try Sharp Beige and Hug Me. She gave me a blank look and went "Huh?" So i repeated...Sharp Beige + Hug Me. And she's like..."I KNOW! But what are THEY? Eyeshadow or lipgloss or something else?" i was thinking, you gotta be kidding me. i told her they were lipsticks, so she went over to the lippie area and seached for them. Came back, and told me she found Hug Me but they don't have Sharp Beige. :goofy:

Err...i pointed over to the Catherine display and told her Sharp Beige is from that collection. i mean...HOW COULD YOU NOT KNOW?! i tested both on my lips, one color on each half and she couldn't even tell the difference. Then she's like, oh yeah...now that you've mentioned it i can see one is pinker than the other :roll:

i ended up not getting Sharp Beige because it was so similar to Hug Me that i can't justify getting it. But i wanted to exchange my Elegant Peach lipgloss that i bought few days before that because it had a huge nick on the gold cap. i didn't realize until i got home and took it out of the box (i should've checked when i bought it). i know i know...i'm probably nit picky about the casing but the nick really bothered me, besides it was a collector's item for me. i didn't even use the lipgloss yet, i just wanted to exchange for another exact one, but in better condition. The girl that was helping me scoffed, walked me to the manager and he's like "M'aam, we can't let you exchange everything because the cap has a dent, i don't control how the products come from the factory. The lipgloss inside the tube is just FINE!" i mean i totally understand if he was nice about it, but he was rolling his eyes the whole time and giving me this snotty attitude about exchanging which made me felt like crap.

Given how much we consumers spend on MAC, i don't think i deserve that type of treatment. i was merely asking for an exchange, i don't always expect a YES, but if they can't do it...at least be nice. i won't be stopping by that MAC counter ever again.

 

[gigiproductions]

Quote:

Originally Posted by zoinksta i really dislike going to the MAC counter at Macy's at Herald Sq. NY, it's forever so crowded and the MA's are snotty as they can be. i was there the other day and a girl approached me to ask if i needed any help. So i was told her i wanted to try Sharp Beige and Hug Me. She gave me a blank look and went "Huh?" So i repeated...Sharp Beige + Hug Me. And she's like..."I KNOW! But what are THEY? Eyeshadow or lipgloss or something else?" i was thinking, you gotta be kidding me. i told her they were lipsticks, so she went over to the lippie area and seached for them. Came back, and told me she found Hug Me but they don't have Sharp Beige. :goofy: Err...i pointed over to the Catherine display and told her Sharp Beige is from that collection. i mean...HOW COULD YOU NOT KNOW?! i tested both on my lips, one color on each half and she couldn't even tell the difference. Then she's like, oh yeah...now that you've mentioned it i can see one is pinker than the other :roll: i ended up not getting Sharp Beige because it was so similar to Hug Me that i can't justify getting it. But i wanted to exchange my Elegant Peach lipgloss that i bought few days before that because it had a huge nick on the gold cap. i didn't realize until i got home and took it out of the box (i should've checked when i bought it). i know i know...i'm probably nit picky about the casing but the nick really bothered me, besides it was a collector's item for me. i didn't even use the lipgloss yet, i just wanted to exchange for another exact one, but in better condition. The girl that was helping me scoffed, walked me to the manager and he's like "M'aam, we can't let you exchange everything because the cap has a dent, i don't control how the products come from the factory. The lipgloss inside the tube is just FINE!" i mean i totally understand if he was nice about it, but he was rolling his eyes the whole time and giving me this snotty attitude about exchanging which made me felt like crap. Given how much we consumers spend on MAC, i don't think i deserve that type of treatment. i was merely asking for an exchange, i don't always expect a YES, but if they can't do it...at least be nice. i won't be stopping by that MAC counter ever again.

I hate the MACYS counter on 34th..if u go up to the juniors section on the 3rd floor they are less crowded and much nicer..also if u do happen to go again to the downstairs counter ask for Donovan..hes a doll and sweet to everyone no matter what..im like why do these bitches act like hot shit esp @ bloomingdales..i just laugh cuz @ the end of the day ur still in fuckin retail makeup or no makeup..so BLAH (yes i can be an elitist bitch too lol but only to the snarky ones)..I get great service from Soho and the Pro Store..im friends with the MA's ..so its nice but some of them look @ me funny but whatever..im cool with 3 or 4 of the MA's so i give em presents when i can from my job..movie passes or concert tickets..i look out for them but the bitchy ones can go take a seat..ill be quick to cut them up too..

 

[wheresmytea]

The service at my local Mac counter is very hit and miss. Even when they are serving me they hardly ever make eye contact and seem very bored. One girl was nice, and put me down on their VIP list, but I don't really know what this means. I've gone there heaps of times and just been ignored so I've left. Unfortunately this is the only Mac counter in Perth so I don't have the option of going to another counter. I get much better service from the Chanel counter.

 

[Glow]

I've had bad experiences at Chinook.

 

[whosheis]

Quote:

Originally Posted by gigiproductions I hate the MACYS counter on 34th..if u go up to the juniors section on the 3rd floor they are less crowded and much nicer..also if u do happen to go again to the downstairs counter ask for Donovan..hes a doll and sweet to everyone no matter what..im like why do these bitches act like hot shit esp @ bloomingdales..i just laugh cuz @ the end of the day ur still in fuckin retail makeup or no makeup..so BLAH (yes i can be an elitist bitch too lol but only to the snarky ones)..I get great service from Soho and the Pro Store..im friends with the MA's ..so its nice but some of them look @ me funny but whatever..im cool with 3 or 4 of the MA's so i give em presents when i can from my job..movie passes or concert tickets..i look out for them but the bitchy ones can go take a seat..ill be quick to cut them up too..

lol and I always wondered why I have this feeling of dread every single time I go to that counter :x Even though it is a faster route going home, I still like walking around the city lol.

Goes back to either Pro store or my friend at the Green Acres counter.

 

[pale blue]

Herald Square is pretty disappointing. It seems that most are there just for the glory of working for MAC. I'm sure much of the attitudes are overlooked since it is a multi-million dollar counter for Macy's/MAC.

All I can say is I'd much rather take my business to the Pro store.

 

[gigiproductions]

Quote:

Originally Posted by cerisier Herald Square is pretty disappointing. It seems that most are there just for the glory of working for MAC. I'm sure much of the attitudes are overlooked since it is a multi-million dollar counter for Macy's/MAC. All I can say is I'd much rather take my business to the Pro store.

Ask for donovan he is the sweetest MA at that Macys counter and hes just fabulous..ive been going to him for like 6 years and he is the only one i will let ring me up cuz none of the other bitches deserve my sale..
and bloomingdales?!! dont get me started those are the snottiest bitches to ever hit the earth and the makeup is not even hot..lol im quick o tear a bitch up..

 

[zoinksta]

LOL guess i opened up a can of worms when i mentioned Macy's MAC on 34th. Their MA's truly suck, half of the time they don't know what they're talking about (bad makeup on themselves), and know zilch about MAC products. i don't know what gives them the position to be snotty.

Now i usually just get my MAC stuff from gloss.com or mac online. If i need to test any colors, i'll just go to a nearby counter. But they certainly won't be getting any of my business at Macy's! Maybe i'll hit up the pro store with Whosheis one day

Quote:

Originally Posted by gigiproductions Ask for donovan he is the sweetest MA at that Macys counter and hes just fabulous..ive been going to him for like 6 years and he is the only one i will let ring me up cuz none of the other bitches deserve my sale.. and bloomingdales?!! dont get me started those are the snottiest bitches to ever hit the earth and the makeup is not even hot..lol im quick o tear a bitch up..

 

[ellemarie]

Quote:

Originally Posted by brooke and though he asked for my name at the time of check out, he put my purchase under the WRONG name.

This happened to me twice at the same MAC store (Uptown, Minneapolis, MN). My name's Elizabeth, but they put it down as 'Amy' and 'Jess'. They butchered my last name, even though I spelled it out and it's only six letters. I've had other issues with that location, so now I just go to the Marshall Field's store downtown. Someone upthread mentioned going there with a co-worker, I think.

 

[Summer]

Quote:

Originally Posted by shygirl I wonder if it's the newbies that act snobby as in 'look at ME, I'm working for MAC, bitch!'

Yeah, I don't get why they act like they are all high and mighty. I mean, they are working retail! Big whoop! It's not like they are a MA working with high profile models/actors, Or doing the m/u for photoshoots for a magazine. It's not like they are a celebrity or have a real impressive job like being a doctor. (no excuse anyway even if they were in those fields, but still! I mean, come on, lmao! It's like you want to say, "get off that imaginary petistal you b!tch

Hello! Retail!)

no offense to anyone in retail. Nothing wrong with retail. I am just saying this about the nasty people who think they are all that, that work in retail, that's all.

 

[allan_willb]

omg my town that i live in is so small i know like every damn girl that works at the mac counter its kinda funny....i love them but yea my first time i went to the pro store in vegas was awsome it was like make up class the lady spent like 40 minutes with me and my friend teaching us everything about all of the pro products it was awsome...

 

[Beautiful1]

The MAC Store On Spring St In NYC Is Sooo Awesome And Amazing. I Went To The Culture Bloom Event There This Past Monday And Talk About Friendly, Helpful And Loving People. They Were All Definitely It I Have Yet To Check Out The Pro Store But I Will Definitely Be Doing Business With The Spring Street Store (Being That I Am A Newbie Myself With MAC LOL). All Of The MA's There Rock Hard!

 

[Summer]

Quote:

Originally Posted by Beautiful1 The MAC Store On Spring St In NYC Is Sooo Awesome And Amazing. I Went To The Culture Bloom Event There This Past Monday And Talk About Friendly, Helpful And Loving People. They Were All Definitely It I Have Yet To Check Out The Pro Store But I Will Definitely Be Doing Business With The Spring Street Store (Being That I Am A Newbie Myself With MAC LOL). All Of The MA's There Rock Hard!

I agree, that MAC store is so friendly. The pro store that is basically around the corner from there is rude.