Bad experience at MAC store...

[Sparklevixen81]

I went to my local mac store in summer of 2004. I was recovering from an accident and was in a wheelchair at the time. My mom tried to wheel me in the store but got yelled at because it was "the wrong door. No one came to help us with the doors, or even asked to help us. When we finally got in, we were ignored and I couldnt see any of the displays. I could have complained but it wasnt worth it to me and I only go to nordy's mac counters now. That is my only real complaint with mac!

 

[Beautiful1]

Quote:

Originally Posted by Summer I agree, that MAC store is so friendly. The pro store that is basically around the corner from there is rude.

I Thought That The Pro Store Was On 5th Avenue I Want To Go There Too Because I Have My Pro Card. I Can Use My Pro Card In Spring Street Store But I Would Still Like To Check Out The Pro Store Too

 

[Miss_Behave]

I have only been to a MAC store twice since we don't have one tin town and both trips were great! They are just the nicest, that's why I always order via phone from this store. Anyway, I wanted to order some eyeshadows and they were out of velvet moss. I couldn't wait so I called the store in Berlin and orderd my stuff. First it took a week and not 2 days like the other store and when the package arrived it WASN'T a package at all!!!! they just wraped the e/s in Kleenex and put it in a piece of paper that they put together with a stapler!!! Hello??? This is not professional!! and they charged 10$ for shipping while the other store only charges 5. I still can't believe they did that, it's so unprofessional.

 

[naynaykilla]

That is so wrong! those ma's should be fired!
I mean everyone is just going into MAC stores with the intent to look around for new colors or even just insipiration for new looks and usually with the intent to buy as well.

I had this bad experience with a MA in a new york city soho store....they were so rude, they totally ignored me and a friend and we are totally MAC addicts, oh well too bad because we ended up going to the pro store and spending tons with an Ma that actually took the time to give us some service.

 

[floweryu]

MAC in DC

I must say that I am really disappointed with MAC in Georgetown in DC. I live in the area and I frequent the stores in Georgetown, Pentagon City (pro) and Nordstrom in PC. The one in Georgetown is the worst of all. No matter how many people there are, the employees just don't care. This Saturday I spent about 20min just waiting to be served although a lot of people seemed to be walking around. Finally when I actually managed to get a person to talk to she seemed so disappointed she actually had to do something. I wanted to buy some vivid colours for spring, but she just took a couple of eyeshadows out and put a sample on my hand and said "this could look nice". I just had the feelingI should get out of her way. Then I had to wait for more than 10min to get NW15 concealer because they were not able to locate it! I ALWAYS get disappointed when I go there, only once I had nice experience. On the contrary, the Pro store in Pentagon City is the best. Everybody is so kind and helpful, the store is more vibrant and lots of fun. The one in Nordstrom used to be awesome as well but it seems something happened since Christmas and now they moved the counter and 2 weeks ago they had only 2 people working there, not really caring about anything.

 

[JGunnar]

I've had a couple of bad experiences. When I very first went to go try MAC I only knew about the Smolder eye pencil and wanted to try it. The girl just kinda looked at me with a foul look on her face and reluctantly dipped and sharpened the pencil. I just lined my eyes with it, tossed it back at her and said "K thanks". There were a few more times when I went in as still new to MAC and didn't get GREAT service, but it wasn't terrible.

Now most of the MAs know me but there are some that don't and judge me because I live in sweats and a hoodie and I always go makeup less and wear glasses on my days off, but they're not bad about it. They just follow me around trying to push everything and anything on me telling me it would be "so pretty" on me. The other MAs know that I hate that and am more likely to spend more money if they just give me a little break and let me figure out what colors I want on my own. When I can't decide I ask them for suggestions.


I feel bad though because once I was a bad customer. When I went in for my first make over my now favorite artist worked on me. She totally got me and my style and did an awesome job. I didn't know anything about tipping or that I had to buy anything so I didn't give her a thing. I was just going in there to see how I liked it. I told her this and she was still very graceful and drew me up a complete chart with everything she used and wrote in pointers on how to use it myself. She was even honest with me and told me which MAC brushes weren't so great and where I could find a better, cheaper alternative (Japonesque). I owe my love for make up and a lot of what I've learned to her.
She mostly travels and freelances now so I rarely get to see her, but I'm constantly looking for her so I can give her big sales and like a $10 tip ontop of it for what she did for me 2 or 3 years ago haha.

 

[kannan]

Quote:

Originally Posted by Pink_Pixie ive noticed at the mac store that they will help all the white people first and then help me (im indian) even if Ive been there way before everyone else.

I'm indian too and have the same experience! I thought I was the only one!

 

[Hidden]

something like that happend to me today.. i went in there.. and tons of people were standing around the eyeshadows and i couldnt get in there to see and i wasnt about to wait all day for them to move elsewhere and chat since half of them wernt even looking.. so i walked around the counter and this guy says "i think you might get a better look at them around the desk" in a rude voice.. people can be so ignorant and rude at times.

 

[meihwa]

I have to say as time goes on, I am becoming more disappointed in MAC customer service at the counters and stores. When I have time to shop, it is usually on my day off and I don't feel like dressing up or wearing makeup because I want to give my skin a break. If I am treated differently when I go into a store not "made up", I walk right back out and go to another store. I have also found that employees at Nordstrom are rushing me to buy and pay so they can move on to the next customer to make as much commission as they can. If I am dressed comfortably with no makeup, I have to seek help because no one offers, no exaggeration (at Nordstrom.) When I find a great MA at a store or a counter, they have not stayed around because they either move on or get promoted. Because of these continued experiences, I order 90% online because I don't want to have someone else ruin my "MAC" day.

 

[bebs]

Quote:

Originally Posted by CaliKris I agree about the LA Pro Store, I used to go there every weekend to just look around and play, but some of the girls/guys there are just too snobby for me. I do have to admit the Mgr. there is wonderful and about 3-4 of the girls there are great too. Other than that, I'll stick to my store down here in the "OC".

wow really you guys had that problem.. I've been going there for like a year and havent had one problem they are all so nice to me, doesnt matter if I'm wearing a full face or makeup or totally tomboy

 

[ShirleyK]

I had a bad experience too... I went to my local MAC store and the MA was damn bloody rude... then I had my complaint written to MAC CS website...

After a couple of weeks the local Retail Manager write an email to me and apologized even took me out for lunch and gave me some Holiday Pallettes to make me feel comfortable...

Then I didn't shop for MAC for a year, after I found Specktra, I went back to MAC again and I didn't see that MA anymore ...

 

[Miss World]

this thread soooo reminded me of a couple of bad experiences @ M.A.C !! I hate those rude MA's they seem to hire all the time, and the good ones are let go! :|

the other day I went to a MAC store @ one of the malls we have here, and the girl thought she was some Christina-look-a-like !! honestly if I didn't need what I was buying, I would have made a fuss and asked for a manager... the store was almost empty, expcept for me and my sister!! and she totaly acted like I was bugging her with asking her to get the stuff for me!! then another MA came along and I asked for her help and she was awesome.. kinda felt better but then when i went to the counter to pay, that first one gave me the worst treatment I could ever imagine @ a MAC store, and then almost went crazy when she saw the other girl giving me some mascara thingies (the disposable ones) cuz I mentioned to her earlier that I actually like using them to brush my lashes and stuff, so she was just being nice... so the rude one goes with a loud "oh my gawd"-ish tone and that i'm so special act, and said "I can't believe she did that again" while holding the mascara thingies and practically throwing them into the bag :S

my sister kept calming me down but i would never ever go to that store again.... now i deal with a different store in a different city cuz i moved ^_^ but the girls there are AWESOME! sometimes I just go there for the fun of it and they know me!


ok, sorry i blabbed ^_^ but i had to get that story off my chest!!

 

[maxcat]

I've gone to counters all sweaty-tourist in other countries where I don't know the artists and been positively snubbed and given filthy looks... And I'm a freaking MMA!!! I've actually left stores I wanted to look at because I couldn't take the cold glare... and I"m supposed to be on holiday!
These stories make me sad, but I also know there are some pretty immature "all about me" flakes out there... none at my counter but lord, I've witnessed them! I mean, it's *makeup* fer god's sake. Not sure where the attitude comes from, but the nice MMA's hate it as much as you do...
But have faith... if their manager doesn't get them, Karma will.

 

[Dancrbabe29]

almost 100% of the time i go to either my local-ish freestanding store about 20 mins away or a macy's or nordstrom counter i get ignored. It is because i am 19 years old. They assume anyone who is not older is going to play around with the stuff and walk out, little do they know like many of u here on specktra i am a MAC addict and i intend to buy quite alot. I've stormed out of the freestanding store the last 2 times in a row because after 20 mins of standing there and trying to get help, no one would help. I did recieve good service once at the nordstroms counter but they didnt seem very knowledgable of the products...like i was trying to buy SFF foundation and she applied NW 15 or whichever is supposed to be for pink skintones and i turned YELLOW she's like hmm i dont know why that happend...could is possibly be because im an NC 15 lol It almost makes me not want to buy from MAC anymore but i know that i still will, later this week i plan on buying some stuff and i actually dread going,im hoping this time i can actually get any sort of help.

 

[ch33tah]

i've only had one bad experience @ a MAC store. it was in a department store when I was on holiday in London England. I stood with a few eyeshadows and 2 pigments in my hand, looking to buy them... and all the girls behind the counter were busy fussing over one of the girl's new extensions in her hair.

I stood and waited for a few minutes, even made eye contact with one of the girls, but by the time one of them rolled her eyes at me and made her way over, i put the make up down and walked away.

too late.

i came back to calgary a week later and purchased everything (but the pigments) from the Bay where the girls there rock my world.

 

[cno64]

Recently, a friend of mine loved "Coygirl" blush on me so much that she wanted her own. She went to the MAC counter in a local department store and asked for "Coygirl," and was flatly told, "No! No, that's not for you!" My friend and I have similar, though not identical, coloring. She walked out without spending a dime and ordered "Coygirl" online using a free ship code I passed along. Heh, heh!

 

[cno64]

MAC seems to be its own worst enemy. Rude, uppity salespeople, fabulous products that are discontinued for no apparent reason....
If their stuff wasn't so downright magical, they'd go bankrupt!
Good thing their website is so user-friendly.
I can still feed my addiction through it.

 

[Shimmer]

their website pisses me off because it's so slooooooow.

 

[cno64]

Thank You, God, for the MAC website!
Although, I must say, there have been times when I've chatted online with a MA and got the distinct impression that I was more familiar with the products than she was!
How lame is that?

 

[cno64]

I thought it was my computer/connection that's slow, but maybe not...........
What I do is when I see something I think I want, I check it out here and/or at MUA, then buy it on eBay because by then if it's any good MAC has yanked it!

Seriously, after researching a product, I order it online, because there's nobody to argue with me, and in a few days I have it!
There have been very few disappointments, and more than a few SLAM-DUNKS!
And there's very often a free ship promo going on.