Barbie Loves Mac Now Online!!

[ms.marymac]

Quote:

Originally Posted by Shimmer Can't hold them for anyone in the public but they certainly held them for the employees!

Wow, our trainer pretty much told us to get in line like everyone else. I guess it's different with store employees?

 

[Naturellle]

Quote:

Originally Posted by caroni99 I noticed that too when I went to my local store this morning--they allowed employees and friends of employees to jump ahead in the line and purchase the Barbie before any of us got in--even delayed the 10am opening of the store for a bit just to accommodate these people. The store manager said that whatever number of dolls a store gets half is for employees and the other half for the general public----nice to know after waiting in line for two hours Oh and to the person who held the spot in line for your four friends to show up minutes before the store opened.....never mind I would be banned if I wrote what I would like to do to you.

Honestly, I really and seriously hope you write to MAC headquarters about this. I think that is so unfair and underhanded...ughh!! That is just unacceptable.

Anyhow, I didn't get a barbie (I wasn't looking to get one) but I did get the t-shirt, the mini bag, the beauty powder in pearl sunshine

, springtime skipper e/s and magic dust e/s(

)! I am so thrilled with this collection and the hype just makes it so much more exciting imo.

 

[divaster]

Quote:

Originally Posted by Shimmer Can't hold them for anyone in the public but they certainly held them for the employees!

Oh that I wouldn't mind. I think they should be able to get one, but they told her they were holding them for people who had appointments for consultations or something. The MA said they were not supposed to do that.

 

[caroni99]

Quote:

Originally Posted by Naturellle Honestly, I really and seriously hope you write to MAC headquarters about this. I think that is so unfair and underhanded...ughh!! That is just unacceptable. Anyhow, I didn't get a barbie (I wasn't looking to get one) but I did get the t-shirt, the mini bag, the beauty powder in pearl sunshine , springtime skipper e/s and magic dust e/s( )! I am so thrilled with this collection and the hype just makes it so much more exciting imo.

Oh believe me I did!!

I have no issues with MAC employees purchasing the Barbie but jumping the line and allowing their friends to do so is just wrong. People took time off work to be there and it seemed very disrespectful to do so.

My other issue is with the rule that the doll was not to be reserved or held for anyone--well someone on MUA got a doll held for her until this evening at the very same store b/c she is friends with one of the employees. On Saturday my sister and I asked if we could and the SA said no it's first come, first served-no problem so I ask how many the store got b/c I wanted to know if it I actually would stand a chance to get a doll if I took the time off work and lined up for it. Another SA was about to tell me but the SA cut her off and said "We don't know." all bitchy like. Funny other stores had no problem sharing that information with me.

Finally since my sister and I are twins (who do not live together) the manager had an issue with allowing us to buy to each buy a Barbie even though it was two separate purchases.

She mentioned something about a "memo"...really?

Is this the same "memo" that stated MAC employees and their friends get to jump ahead in line? Or that "special" people can get a Barbie reserved for them but not others? Or that other related people - mom's and daughters and ladies with their partners (we all know how ALL men love Barbies) can purchase the doll but not people that look so obviously related b/c they look alike?

Whatever! I got my doll without having to "throw down" which is good cuz it would not have been pretty

j/k!!

 

[Viva_la_MAC_Girl]

I ordered 2 more dolls! TY for posting the Mattel # .. TY so much! It must be a great day I went to the mailbox and there was my Barbie Look Book!!!

WOOHOO! ( I'm so totally a kid right now ..lol )

 

[lemurian]

Quote:

Originally Posted by caroni99 Finally since my sister and I are twins (who do not live together) the manager had an issue with allowing us to buy to each buy a Barbie even though it was two separate purchases.

That is the most messed up thing I've heard yet. I haven't ever had anything nice to say about the MAC SAs and MAs I've encountered, but that is completely absurd. I hope you write MAC, and I hope they send you loads of free swag. And I hope you punched that manager in the face on your way out

 

[caroni99]

Quote:

Originally Posted by lemurian That is the most messed up thing I've heard yet. I haven't ever had anything nice to say about the MAC SAs and MAs I've encountered, but that is completely absurd. I hope you write MAC, and I hope they send you loads of free swag. And I hope you punched that manager in the face on your way out

lol at punching the manager

I had no idea what was going on at the time--my sister who was in line behind me waiting to pay heard the manager go over to the side and tell one of her employees that she did not want to sell us the dolls. The person told her that we would have to prove that we do not live together as per the "memo".

So she comes back to totally oblivious me and starts asking me if I live with my sister and is either one of us married-neither of us are and other questions. I was not too suspicious of the questions as I am used to the typical weird twin questions though I felt weird about the employees crowded around the register who she looked at like "yeah right" every time I answered one of her questions.

I was wondering what was wrong with unmarried 28 yr old twins who don't live together. Hmmmmmmm?

Anyway she was ready to not sell my sister a Barbie but was called away from the register and another girl who was on the floor rang my sister up no problem.

My sister told me as we were leaving about their discussion to first not sell us a Barbie at all and then not to sell to her alone.

It was waay too busy to say anything then but I did write MAC and I do hope they deal with this so it does not happen again.

 

[VeronikaJ]

Caroni99- I am so sorry you had to deal with that today. That is absolutely absurd and in every way possible...just bad customer service. I hope MAC does all they can to rectify the situation.

 

[JessieC]

Since I wasnt too keen on getting the Barbie, I just decided to order on-line...

Im kind of now regretting not going in. The blush I wanted was sold out on-line. :-(

Oh well...But just the thought of dealing with the amount of people and the whole shebang, im kinda glad its going to arrive at my doorstep...

 

[als1626]

Nordstrom.com still has everything, as far as I can tell. I just ordered both beauty powders, both blushes etc.

There was a javascript error that prevented me from ordering style it up, but I'll buy that at another time, I guess.

 

[ExquisiteImages]

I was at my MAC counter in hopes to get my hand on a Barbie Doll at 10:15am. It was already sold out at 10 am when the mall opened.

However, I overheard a lady on her cell phone talking to her daughter about how she was there asking for a Barbie Doll and the makeup artist told her that it was already sold out.

Well, there was another lady after her that bought $400.00 worth of makeup that he was ringing up. She asked him if he can sell her a Barbie Doll and the next thing I saw was that he went to the back and got the Barbie Doll for her. The other lady noticed what was going on too and boy she was super mad! I would be mad too if I asked first but didn't get one and especially when another lady gets to purchase it only probably because she spent about $400.00 on makeup. That doesn't sound like "first come, first served" to me. Whatever.

 

[lsperry]

Quote:

Originally Posted by als1626 Nordstrom.com still has everything, as far as I can tell. I just ordered both beauty powders, both blushes etc. There was a javascript error that prevented me from ordering style it up, but I'll buy that at another time, I guess.

And they have FREE SHIPPING for any MAC purchase over $40 'til Feb 26, 2007.

 

[MAC_Whore]

I got my damn Barbie! LOL!

I went to one of my stores an hour early and there were two other people there. Funny thing; the night before I had called and asked how many Barbies they had and the manager said 16, yet that morning they only had 8. Obviously employee holds. They even let another MA come in early and get hers. Fucked up. AND they were only allowing one Barbie purchase per person, so I decided if they were gonna play that way, I'll play too. I recruited some random guy walking by to wait in line and buy me a second Barbie. Suck it, MAC. I picked up the collection and got a stash of Barbie postcards that I hadn't seen yet, as well.

Overall, I think this collection really brought out the ugly side of a lot of MAC employees and exposed MAC's crap main customer service and website management. I'm disappointed. This really does affect how I feel about MAC and what I will purchase in the future.

 

[lemurian]

Quote:

Originally Posted by MAC_Whore Overall, I think this collection really brought out the ugly side of a lot of MAC employees and exposed MAC's crap main customer service and website management. I'm disappointed. This really does affect how I feel about MAC and what I will purchase in the future.

Boy, do I agree! And I haven't even left the comfort of my house! If I had been one of the unfortunate ones that ordered the doll just after it appeared on the MAC site only to get an email to say that it was "backordered" I'd have called just to tell them to take their Barbie and shove it But I slept right through the initial madness, and the people at the Barbie Collectors place were SO nice.. such a contrast to how rude and useless MAC CS has obviously been. Those JERKS!

 

[farra712]

Got mine too! Thank god! Two of my friends and I made the hour drive this morning (apparently there is a new freestanding store that wasn't listed on mac's website yet...YAY!) and were there an hour and a half before the doors opened! We were 1st in line!!!

We asked the MA when she got there how many barbies they had and she said they had 16 but that they had some phone orders for employees but weren't doing anymore (she told us to keep it quiet, as if we were going to be ok with that) so now they had 11 or so. Well, WHILE we were standing at the counter buying our dolls, the manager was constantly answering phones and he stopped ringing us and wrote down some information that the person on the phone gave him, then typed it into the computer, printed out a receipt, stuck the receipt to a barbie, put it in a bag, and brought it to the back. People were freaking out!!! I don't know what he was doing, but it looked like a phone order to me!

Also, the girl behind us claimed that she was there first, but that she was "sitting on the bench across the walkway", and she brought her whole family and together they got 5 dolls!!!! There were actually only 10 in the first place, so it only left 2 for the remaining 30ish people in the line behind us. It was sad to watch the people who didn't get one.....I couldn't even stick around and look at the other barbie stuff right then cause it made me want to give mine away.

 

[Jennybella]

I GOT MY DOLL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!W e went to Danbury and I picked up some of the collection(whatever was sold out online) and went to talk to my favorite MA and she told me as of sunday Henry Bendels in manhattan had 200 and that I should try calling them so I did for shits and giggles figuring there would be none and they had 30 left.. so I kinda gave joe a big smile and asked (well begged) to go get one so he called back and asked how many were left and they said 30 and he said we'd be there in a half hour (we were in white plains picking up his work keys) and when we got there I ran in and got a doll and then he got one and after that there was about 5 left I couldnt believe it

 

[MAC_Whore]

Quote:

Originally Posted by farra712 ...but that they had some phone orders for employees but weren't doing anymore (she told us to keep it quiet, as if we were going to be ok with that) so now they had 11 or so. Well, WHILE we were standing at the counter buying our dolls, the manager was constantly answering phones and he stopped ringing us and wrote down some information that the person on the phone gave him, then typed it into the computer, printed out a receipt, stuck the receipt to a barbie, put it in a bag, and brought it to the back. People were freaking out!!! I don't know what he was doing, but it looked like a phone order to me! .....

It's BS like the above that exemplifies what is so wrong with this launch. Everyone (stores/site/certain employees) has different rules and they are just pulling these rules out of their asses at random to suit their whims.

Wow. ebay is hilarious. There is a Barbie tote for $499.00, a couple of Barbies for $250.00, one at $300.00 and a couple at $500.00.

 

[plumage]

Quote:

Originally Posted by MAC_Whore I got my damn Barbie! LOL! Suck it, MAC.

ok so, ive been a long time lurker, part time poster and im a little confused... i seem to see this kind of talk alot from members on this site... constantly bashing and degrading not only the products and new launches, but the staff, artists and company as a whole ...
if you all hate MAC so much, why are you so obsessed?
(im not trying to start a fight, its a serious question ...)
more and more, i see these kind of vicious complaints and it seems a little hypocritical.... why is so bad that they were holding half of the stock of barbies for staff purchase? some of those mac artists live and/or work at locations that prevent them from getting to a store on the day of the launch ... MAC consistently and faithfully supports and values their employees and i think thats a reason to celebrate, not slander.

i just dont get all the anger, if you love MAC, then LOVE it. dont trash it.

 

[girlstar]

Quote:

Originally Posted by caroni99 lol at punching the manager I had no idea what was going on at the time--my sister who was in line behind me waiting to pay heard the manager go over to the side and tell one of her employees that she did not want to sell us the dolls. The person told her that we would have to prove that we do not live together as per the "memo". So she comes back to totally oblivious me and starts asking me if I live with my sister and is either one of us married-neither of us are and other questions. I was not too suspicious of the questions as I am used to the typical weird twin questions though I felt weird about the employees crowded around the register who she looked at like "yeah right" every time I answered one of her questions. I was wondering what was wrong with unmarried 28 yr old twins who don't live together. Hmmmmmmm? Anyway she was ready to not sell my sister a Barbie but was called away from the register and another girl who was on the floor rang my sister up no problem. My sister told me as we were leaving about their discussion to first not sell us a Barbie at all and then not to sell to her alone. It was waay too busy to say anything then but I did write MAC and I do hope they deal with this so it does not happen again.

I see you're from Mississauga.. just out of interest, what store was this??? That manager sounds like a real a**hole.

 

[Shimmer]

Quote:

Originally Posted by plumage ok so, ive been a long time lurker, part time poster and im a little confused... i seem to see this kind of talk alot from members on this site... constantly bashing and degrading not only the products and new launches, but the staff, artists and company as a whole ... if you all hate MAC so much, why are you so obsessed? (im not trying to start a fight, its a serious question ...) more and more, i see these kind of vicious complaints and it seems a little hypocritical.... why is so bad that they were holding half of the stock of barbies for staff purchase? some of those mac artists live and/or work at locations that prevent them from getting to a store on the day of the launch ... MAC consistently and faithfully supports and values their employees and i think thats a reason to celebrate, not slander. i just dont get all the anger, if you love MAC, then LOVE it. dont trash it.

Do you like your spouse all the time? I'm not talking about loving him, I'm talking about liking him?

Same thing.

Quite honestly, it's the nonsense that the general public isn't given the opportunity to purchase a doll, or the variation in policies from one store to the next.
Do I think MAC artists should have perks for working there? Well hell yes. Any other collection, ANY collection really, where there's a widespread though limited edition release, certainly.
Something where it's obviously limited to VERY small numbers and super hyped? No, I'm sorry, I don't think it should be "OH SHIT we only got 18 in, there are 11 of us working here, and Sally's getting one for her mom so that leaves six for sale to the general public..." and the MAs who work at the SAME MALL for Dillard's get to reserve THEIR own barbies as well so...well, there goes 4 more...
That's ridiculous.

I may like MAC, but I don't have to like all of their policies, and this particular release STINKS.