I have to share my story about ordering the Byzance stuff from the Soho store - I had placed my order Sunday afternoon at about 4. I wasn't sure whether the girl who answered (who did not identify herself) got the quad on the order, so I tried to call back at 5 to make sure. There was no answer at the main number, and when I punched in the number for the Beaute dept, I ended up with voicemail for someone specific, so I figured they closed at 5 and I would have to call back on Monday.
I looked up the Soho store's hours and found out that they supposedly close at 6 on Sundays, not 5,
but I guess they decided to close up shop early. They are open during the week from 11-7, but I called Monday morning at about 9 on the off-chance there was someone there packing orders. No anwser, so I opted to leave a message with the person ('Nicole') on the voicemail I had reached on Sunday. I called back again at 11, and 'Stephan' answered. I told him I had placed an order on Sunday, and that I just wanted to verify what was in the order to make sure the quad was there. He then asked me who took the order, and I told him the girl did not identify herself when she answered the phone. Then he says, 'was it Courtney?'. I said: SHE DIDN'T IDENTIFY HERSELF WHEN SHE ANSWERED THE PHONE, SO I DON'T KNOW WHO IT WAS'. He then started to ask me if it was a different person...........does ANYONE listen anymore?
He told me he'd call me back in 30 minutes, he had to find my order. He never called back. So I called again, got 'Monique' this time, and she said she would have to find the order and call me back in 30 minutes. She actually did........even though I told her why I was calling, she apparently didn't listen either - when she called me back all she said was 'your order will go out today and you'll receive it on Wednesday, signature required'. I said, um, yes, I know that, but I needed to verify what is IN the order. She then had to put me on hold while she went to find out if it had been shipped........when she came back, she said that if the order had gone out, what did she want me to do about the quad? I said, well, I don't want to incur shipping, so why don't you waive shipping and mail it to me. She kept asking what I wanted her to do if the order had gone out........
After all that, I'm still not sure what will be in my order, as she never really told me what was on it. She just asked, what should be in it? I told her, and I'm hoping for the best. She was very nice, and was trying to be helpful, but it's not what I would call 'competent' customer service.
So, the net of it was, 'Stephan' did not return my call......'Nicole' did not return my voicemail, and I'm not sure what will be in my box on Wednesday.
What is it with me? Do I expect too much?
. I'll check it later today when I get home.
