Indigowaters
Well-known member
Ok. I'm glad it's back ordered and not sold out. I literally gasped when I just pulled up the site and then ran here. Lol.
Heatherette on 72 hour backorder!!!!
- Thread starter VitaBellaMakeup
- Start date
Sabrunka
Well-known member
"At this time, order status is not available online for shipments within Canada. To check the status of your order, please call 1-800-387-6707."
For me, that has ALWAYS said that at the bottom of my order page with every order I made... And I always got my items the next day lol. I think it's just a Canadian thing where we dont get order status. They just tell us "status n/a" or "shipped".
For me, that has ALWAYS said that at the bottom of my order page with every order I made... And I always got my items the next day lol. I think it's just a Canadian thing where we dont get order status. They just tell us "status n/a" or "shipped".
alwaysbella
Well-known member
Aha, i was going to order on the website in the morning but i was iffy about it...figure i'll see what happens today or go the store on early Fri. well, i was right. I guess is better to go either Thur/Fri.
Still, sry to hear this....i would've been pissed too!!! hopefully things get better and all of you get your items on time
Still, sry to hear this....i would've been pissed too!!! hopefully things get better and all of you get your items on time
sadhunni
New member
Quote:
I live in NY and its says "status n/a" on my order too. This is getting me nervous. I want my stuff on time!
Originally Posted by Sabrunka
"At this time, order status is not available online for shipments within Canada. To check the status of your order, please call 1-800-387-6707." For me, that has ALWAYS said that at the bottom of my order page with every order I made... And I always got my items the next day lol. I think it's just a Canadian thing where we dont get order status. They just tell us "status n/a" or "shipped". |
I live in NY and its says "status n/a" on my order too. This is getting me nervous. I want my stuff on time!
rockexrolloh
Member
No orders will be shipped out until Thursday. I called customer service (which was AWFUL!!! The lady was so rude.) and she told me that they have posted it on the website but it says out of stock because the launch date is not until the 20th, which is when orders will go through and be shipped.
She said you can go ahead and place your order but it still won't be processed until the 20th. I'm just going to wait.
She said you can go ahead and place your order but it still won't be processed until the 20th. I'm just going to wait.
fjc62701
Well-known member
Grrr....I am so mad also. I placed my order today around 11am. What about the people that payed $5.00 to get it in 2 days like myself. They better give me credit or something because obviously we are not gonna get it in 2 days.. I am sooooo upset and sad. I should have just waited. But oh well. What would be cool if they give whoever ordered online, a free something for the unconvenience. But that would never happend...MAC right now to me is
. Ok only the shipping part. But I love M.A.C
shootergirlnc
Well-known member
I just talked with someone, and all they said is that the inventory is on it's way, but as for a shipment day, they have no clue. Go figure.
xbrookecorex
Well-known member
CALL and point out that it's not fair for you to pay extra for speedy shipping when it's not going to be shipped speedily. That's what I had to do, and the lady was ready to get off the phone with me after she said that nothing will ship until Friday. To which I replied 'yes I KNOW but what I'm saying is, I'm not paying extra money for 2nd day shipping if it's not actually being shipped' and she was lik 'ohh...' kind of dissapointedly and sighed and asked for my order number and said I would be refunded for the shipping. So they're going to try and charge you that extra lil bit if they can! You have to call and complain!
Quote:
Quote:
| Originally Posted by fjc62701
Grrr....I am so mad also. I placed my order today around 11am. What about the people that payed $5.00 to get it in 2 days like myself. They better give me credit or something because obviously we are not gonna get it in 2 days.. I am sooooo upset and sad. I should have just waited. But oh well. What would be cool if they give whoever ordered online, a free something for the unconvenience. But that would never happend...MAC right now to me is
|
xbrookecorex
Well-known member
**EDIT** Only the couple perm things I ordered shipped. WTF does that mean for shipping charges? 2 packages? eh.
I JUST GOT AN EMAIL SAYING MY ORDER SHIPPED! Good?
I JUST GOT AN EMAIL SAYING MY ORDER SHIPPED! Good?
fjc62701
Well-known member
OMG!!!! I am soooo mad. Can the MAC customer service be anymore rude. I called because I was concerned about the order I placed today. Anyways I guess I was ok with the line being on backorder. But the reason why I called was because I had ordered two other items a pump for my foundation and a single eyeshadow. I also payed the extra $5.00 . So I wanted to cancel the two items and get the refund on the $5. ANyways the lady was sooooooo rude, obviously she hates her job she changed her voice tone to me so loud when she said thet it will be fixed tomorrow , you know what I don't even remember what exact words she said since I was so mad. Anyways I told her that I didn't appreicate her tone in her voice and she said WHAT VOICE and I said the one you had before and the one you have right now. So I said mam what is your name and she just hanged up on me....way to go MAC great customer service. When you have people spending hundreds of dollars there hard earned money, and this is the thanks they give you. I know it was just her not the whole company. But I really wished that I had gotten that name. So I emailed them a nasty letter and I hope they respond.LOL sorry for such a long post I just had to vent. And P.S my issue was still not resolved
ExquisiteImages
Well-known member
I've just received the following message from them. I won't receive my order WITHIN THE NEXT 2 WEEKS! Argh!
Thank you for your recent purchase at M.A.C. Online.
Regrettably, we are unable to fulfill your order for the following item(s) as it is temporarily out-of-stock. We expect to ship the item(s) below within two weeks. If you wish to cancel the shipment of any item, please contact us at 1-800-588-0070. We will ship any non-canceled item(s) as soon as it is available, with no additional shipping charges.
Thank you for your recent purchase at M.A.C. Online.
Regrettably, we are unable to fulfill your order for the following item(s) as it is temporarily out-of-stock. We expect to ship the item(s) below within two weeks. If you wish to cancel the shipment of any item, please contact us at 1-800-588-0070. We will ship any non-canceled item(s) as soon as it is available, with no additional shipping charges.
AlarmAgent
Well-known member
Here is a comfort, cold as it may be: the backorder statement says within two weeks, not two weeks on-the-nose. So we could expect our orders shipped in 72 hours, as was earlier supposed, or anywhere between that and two weeks, I guess.
I'm hoping, and thinking, that they will be shipped before two weeks is up. Just because everyone before this round of emails seemed to be getting the same three days information. I hope I'm right!
I'm hoping, and thinking, that they will be shipped before two weeks is up. Just because everyone before this round of emails seemed to be getting the same three days information. I hope I'm right!
COBI
Well-known member
But about the expedited shipping: when it DOES ship, your order WILL be sent with faster shipping than the rest going out at the same time.
Also, the number of packages that go out does not affect your shipping costs. When MAC has to send out multiple packages because of backorders, they absorb the additional costs. I have had this happen with non-collection items recently.
Also, the number of packages that go out does not affect your shipping costs. When MAC has to send out multiple packages because of backorders, they absorb the additional costs. I have had this happen with non-collection items recently.
crystrill
Well-known member
I ordered my Heatherette items on macys.com before it just "magically disapeared" and my stuff is coming tomorrow. Got ship confirmation and everything.
Quote:
Yup. That's how it usually works everywhere. Or some places will break it up. Like if it's $5 shipping, but 2 shipments, they'll charge you $2.50 for each one. Etc. But they'll never double, or triple. ANYHOO...
This is what you girls need to do. AFTER you get your package call them and say you ordered express, but you didn't get it in a decent time, and they SHOULD refund you. I do that with other companies all the time.
Quote:
| Originally Posted by COBI
But about the expedited shipping: when it DOES ship, your order WILL be sent with faster shipping than the rest going out at the same time. Also, the number of packages that go out does not affect your shipping costs. When MAC has to send out multiple packages because of backorders, they absorb the additional costs. I have had this happen with non-collection items recently. |
Yup. That's how it usually works everywhere. Or some places will break it up. Like if it's $5 shipping, but 2 shipments, they'll charge you $2.50 for each one. Etc. But they'll never double, or triple. ANYHOO...
This is what you girls need to do. AFTER you get your package call them and say you ordered express, but you didn't get it in a decent time, and they SHOULD refund you. I do that with other companies all the time.
CantAffordMAC
Well-known member
this is effed up. i got the email about within 2 weeks, too. ugh! don't put it on the damn website early if its not there. seriously. I am not THAT upset, but im a little pissed off about it.
caramel_kisses
Member
Quote:
When I called this morning they told me one thing has already shipped (wtf) and the rest should be there ready to be sent out tomorrow. But I told her, if I'm not getting it until Monday at the earliest, I could have just waited until tomorrow to go to the store to get it.
I don't like to pay shipping charges as it is, and $12.95 was not easy for me to part with, but I figured this way I should have it early and not have to make a special trip to the mall and be seduced into stopping into other stores.
I'm just disappointed and disgusted that there was no talk of refunding the extra shipping charges.
I'm going to just call again and cancel my order and stop by the mall on Friday.
| Originally Posted by COBI
But about the expedited shipping: when it DOES ship, your order WILL be sent with faster shipping than the rest going out at the same time. |
When I called this morning they told me one thing has already shipped (wtf) and the rest should be there ready to be sent out tomorrow. But I told her, if I'm not getting it until Monday at the earliest, I could have just waited until tomorrow to go to the store to get it.
I don't like to pay shipping charges as it is, and $12.95 was not easy for me to part with, but I figured this way I should have it early and not have to make a special trip to the mall and be seduced into stopping into other stores.
I'm just disappointed and disgusted that there was no talk of refunding the extra shipping charges.
I'm going to just call again and cancel my order and stop by the mall on Friday.
christineeee_
Well-known member
Quote:
they tell us "processing" too
| Originally Posted by Sabrunka
They just tell us "status n/a" or "shipped". |
they tell us "processing" too
