Heatherette on 72 hour backorder!!!!

[shootergirlnc]

I talked with someone today, and things are being shipped out today, and Friday will be the latest things will be shipped out. She says they received some products and are expecting the rest either later today or tomorrow.

 

[lsperry]

I just received an e-mail from MAC w/a delivery-confirmation number -- My order has been processed and shipped.

BTW, I placed my order 3/18/08 at 9:51AM CDST.

I only ordered a few things because since our NEW Dillard's has a MAC counter now I'm going at 10AM tomorrow morning to shop for the rest of the collection.

Can't wait.....

 

[dangerousmuffins]

Quote:

Originally Posted by lsperry I just received an e-mail from MAC w/a delivery-confirmation number -- My order has been processed and shipped. BTW, I placed my order 3/18/08 at 9:51AM CDST. I only ordered a few things because since our NEW Dillard's has a MAC counter now I'm going at 10AM tomorrow morning to shop for the rest of the collection. Can't wait.....

That is so not cool!!! I ordered at 9:29 AM on 3/18/08.
I ordered before you, and your gonna get your stuff and my order is on backorder.

You bought nothing but Heatherette stuff, right?

MAC should have never bumped up this release date.

 

[lsperry]

Quote:

Originally Posted by dangerousmuffins You bought nothing but Heatherette stuff, right?

Right....I ordered:
Shipped -
Smooth Harmony BP
Starlet Kiss LG
Hollywood Nights LS
She's Good Lashes
She's Bad Lashes

Backordered -
Sock Hop LG

 

[fjc62701]

I don't thinks this is fair, because we had to put up the money first. And now it says that we have to wait 2 weeks or atleast within those two weeks. And at the counters they will be getting it tomorrow. I emailed them and they still haven't asnwered my email. How rude. Has anyone ever emailed them and got a response? And if so, how long did it take for a response? I refuse to call the 1 800 number because everytime I call since this whole Heatherette thing they have been extremely rude like if it's our fault that their computer had a "glitch" like they put it.
If anything they should give great customer service to not piss us off anymore than what we are.

 

[Winthrop44]

You should call, not e-mail, if you have a concern that you need answered quickly. I called this afternoon and they were extremely pleasant with me.

 

[erine1881]

Quote:

Originally Posted by fjc62701 I don't thinks this is fair, because we had to put up the money first. And now it says that we have to wait 2 weeks or atleast within those two weeks. And at the counters they will be getting it tomorrow. I emailed them and they still haven't asnwered my email. How rude. Has anyone ever emailed them and got a response? And if so, how long did it take for a response? I refuse to call the 1 800 number because everytime I call since this whole Heatherette thing they have been extremely rude like if it's our fault that their computer had a "glitch" like they put it. If anything they should give great customer service to not piss us off anymore than what we are.

you didn't put up the money first. your card won't be charged until the items ship. if nothing has shipped, nothing has been put on your card.

if you're that upset, call and cancel your order and go to the store tmrw and get your stuff.

 

[bella1342]

I guess I'm the only one that doesn't see the big deal in this?

If you are going on vacation, and such.. like shootergirl, that does suck... I understand the disappointment there.

For the rest of us, everything wasn't supposed to be launched until tomorrow. Maybe it was just a glitch... (it happens a lot) that the page got launched before they had the products in stock.

I placed a big order too, and I got the email. Intially I was disappointed when I saw that it will take two weeks to ship, but obviously that is false. That's kinda a safety net to them... just in case it may take UP TO two weeks. Everyone is calling, and some has been shipped out already, and many people posted everything will be shipped on Friday at the latest. That's not a big deal to me. They gave you the option to cancel your order no problem... so then you can go to your counter to purchase everything.

I don't think the problem is that MAC goofed, it's more like we are all too impatient.

 

[HockeyChick04]

Things might be looking up. All but two things I ordered yesterday were shipped out today. MAC seems to be trying to resolve this as quickly as possible (understandably). Fingers crossed everyones order will come quickly and correctly.

 

[jenntoz]

I had gotten the backorder email last night, but just now I checked & most of my Heatherette stuff shipped (all but 2 things) and I am in the US. I ordered Early yesterday...around 8:15AM est. So to me, this is great news. Hopefully everyone's orders will start shipping sooner than later

 

[fjc62701]

Oh I didn't know that they don't charge until they ship your order. And I'm not upset that it's on backorder I was fine with that. I know how it is. It's not their fault. I just got upset when the lady acted really rude with me. ANd like I said I know that it was just her, not the whole company. But I emailed them and was just curious to see if they would respond to me. And I don't think I will be calling the 1 800 #. But I am gonna wait until they send it to me. But it does suck.

 

[shootergirlnc]

I found out today that my bonus beat lg, smooth harmony bp, trio 1, and dual edge eye pencil have shipped. Odd, though because I also ordered Starlet Kiss LG and Hollywood Nights LS, and they haven't shipped, though someone else said those items shipped for them. I ordered right at 9 am EST, after refreshing the mac page all morning!

Hopefully, everything will come in before I leave Monday. Since I did overnight, they said the first batch will be overnight as well as the second. If the second is sent out tomorrow, I'll have everything before I leave. Keeping my fingers crossed.............

 

[VitaBellaMakeup]

i do not agree that the problem is we are too impatient. if they werent ready to fill orders on this then they should have done one of two things.... either not release the stuff online or put a disclaimer on the website that the orders will not ship until whatever date they will be shipping. by releasing it online its false advertising cause it led us to believe that we will have orders overnight if we paid overnight shipping.

Quote:

Originally Posted by bella1342 I guess I'm the only one that doesn't see the big deal in this? If you are going on vacation, and such.. like shootergirl, that does suck... I understand the disappointment there. For the rest of us, everything wasn't supposed to be launched until tomorrow. Maybe it was just a glitch... (it happens a lot) that the page got launched before they had the products in stock. I placed a big order too, and I got the email. Intially I was disappointed when I saw that it will take two weeks to ship, but obviously that is false. That's kinda a safety net to them... just in case it may take UP TO two weeks. Everyone is calling, and some has been shipped out already, and many people posted everything will be shipped on Friday at the latest. That's not a big deal to me. They gave you the option to cancel your order no problem... so then you can go to your counter to purchase everything. I don't think the problem is that MAC goofed, it's more like we are all too impatient.

 

[erine1881]

Quote:

Originally Posted by VitaBellaMakeup i do not agree that the problem is we are too impatient. if they werent ready to fill orders on this then they should have done one of two things.... either not release the stuff online or put a disclaimer on the website that the orders will not ship until whatever date they will be shipping. by releasing it online its false advertising cause it led us to believe that we will have orders overnight if we paid overnight shipping.

if you paid for overnight shipping, then you'll get overnight shipping, once the products are in stock! even if you get multiple shipments, they will all be sent out overnight. and if you don't get overnight shipping, then they'll reimburse you for that cost.

 

[caramel_kisses]

Quote:

Originally Posted by VitaBellaMakeup it led us to believe that we will have orders overnight if we paid overnight shipping.

Exactly. I realized I had the wrong blush last night and I have to go to the store anyhow (more than 30 miles away). This was after I'd made my purchase. So now I realize that I have to go to the store on Saturday and look at all the pretty stuff, but I won't have the majority of my things until next week more than likely.

One eyeshadow trio was shipped already when I called this morning so I couldn't cancel my order. I'd never pay more than half of the cost of the item just in shipping.

 

[VitaBellaMakeup]

Quote:

Originally Posted by erine1881 if you paid for overnight shipping, then you'll get overnight shipping, once the products are in stock! even if you get multiple shipments, they will all be sent out overnight. and if you don't get overnight shipping, then they'll reimburse you for that cost.

i understand that but most people wouldnt have ordered from online if they knew these items would not ship out until after items are in stores. mac has never done this before in my experience. if they werent ready to release somethiing then dont put it for sale online. i think it was poor management on mac's part.

 

[erine1881]

Quote:

Originally Posted by VitaBellaMakeup i understand that but most people wouldnt have ordered from online if they knew these items would not ship out until after items are in stores. mac has never done this before in my experience. if they werent ready to release somethiing then dont put it for sale online. i think it was poor management on mac's part.

it wasn't poor management. it was just an accident. like you said, it has never happened before. so the one time it does, it's poor management? i think not. they've updated the site showing what is TOS, what's available, and sending emails to everyone saying it will be sent out by friday, which means if you paid for overnight, you'll get it saturday. if you didn't overnight it, you'd get it the middle of next week. they made a mistake, and they're covering their asses the best the can, and i think they are doing a pretty good job at it.

 

[fjc62701]

Does ups ship out on Saturday's? That is the carrier correct?

 

[shootergirlnc]

Quote:

Originally Posted by fjc62701 Does ups ship out on Saturday's? That is the carrier correct?

No, UPS does not ship on saturday. If you order leaves for overnight on Friday, you'll get it monday, which is my case. This is the problem I have, I had it overnighted due to the fact I'm leaving Monday for over a week. I did overnight to ensure I'd have my items before I left, since I don't want them sitting in front of my house for over a week, or sitting at UPS. That's the only thing that bothers me, but, eh, not much anyone can do about it at this point. No way in HELL i'm cancelling my order because I have a feeling it'll sell out quickly, and I don't want to miss out on anything. Better late than never!

 

[CantAffordMAC]

Well I'm a little upset that some of you guys's heatherette stuff has shipped. I got an email saying my blot powder and mac wipes have shipped, but thats it.

oh well i hope it gets here soon