Heatherette on 72 hour backorder!!!!

[fjc62701]

Quote:

Originally Posted by shootergirlnc No, UPS does not ship on saturday. If you order leaves for overnight on Friday, you'll get it monday, which is my case. This is the problem I have, I had it overnighted due to the fact I'm leaving Monday for over a week. I did overnight to ensure I'd have my items before I left, since I don't want them sitting in front of my house for over a week, or sitting at UPS. That's the only thing that bothers me, but, eh, not much anyone can do about it at this point. No way in HELL i'm cancelling my order because I have a feeling it'll sell out quickly, and I don't want to miss out on anything. Better late than never!

That really sucks for you. I really do hope that things will work out better for you. Because if I was in your shoes I would be freaking out. And I tottaly agree on not cancelling, you never know if it will sell out by the time you get back, Since you placed your order might as well stick with it.

 

[shootergirlnc]

Quote:

Originally Posted by fjc62701 That really sucks for you. I really do hope that things will work out better for you. Because if I was in your shoes I would be freaking out. And I tottaly agree on not cancelling, you never know if it will sell out by the time you get back, Since you placed your order might as well stick with it.

I was freaking out at first, but I've come to realize that freaking out will not get my items here sooner. Mac's been working with me, letting me know when things have been shipped, etc. I'll get them eventually, just not in the time frame I had hoped for. I can only keep my fingers crossed that the rest will be shipped tomorrow and arrive on Friday. If not, I'm just S.O.L., and there's not much I can do about it.

 

[bella1342]

Quote:

Originally Posted by erine1881 it wasn't poor management. it was just an accident. like you said, it has never happened before. so the one time it does, it's poor management? i think not. they've updated the site showing what is TOS, what's available, and sending emails to everyone saying it will be sent out by friday, which means if you paid for overnight, you'll get it saturday. if you didn't overnight it, you'd get it the middle of next week. they made a mistake, and they're covering their asses the best the can, and i think they are doing a pretty good job at it.

I agree 100%... it was an accident, or glitch.. whatever. I mean who honestly thinks MAC put this online knowing that they don't have the products in stock and can't fulfill our orders? I don't think they underestimated our demand either. They saw how the barbie collection sold out, and how well most collections sell the minute they are put up on site. I think it has more to do with them getting the page ready for launch, and one of the online techs (whoever puts the collections up online) accidentally launched it too early. People are human and make mistakes. I also think they are doing an awesome job! You will be reinbursed if you paid for overnight shipping they said.

 

[VitaBellaMakeup]

Quote:

Originally Posted by erine1881 it wasn't poor management. it was just an accident. like you said, it has never happened before. so the one time it does, it's poor management? i think not. they've updated the site showing what is TOS, what's available, and sending emails to everyone saying it will be sent out by friday, which means if you paid for overnight, you'll get it saturday. if you didn't overnight it, you'd get it the middle of next week. they made a mistake, and they're covering their asses the best the can, and i think they are doing a pretty good job at it.

the launch of this in this manner absolutely was poor management. if they didnt have a way to fill orders they should have warned people or not put it up. look at all the confusion it led to with people. there are disappointed customers all over the place and disappointing customers is not a good thing for a business. i didnt say that all of mac is always poor management but there is no question this situation was. you even said it was an accident. this accident could have been prevented if they had the right management. they should have been prepared for the launch. i ordered my stuff at 8:30 Am when the page wasnt even up yet. i found my stuff by searching for each item, so there is no way that anything sold out before my order was placed. they didnt have any items to ship eventhough they were for sale on the site. what if someone bought this as a gift for someone else and needs it on a certain day? thats pretty embarassing to show up to someones party without a gift and say oh sorry your gift is on backorder. thank god i bought someone a different gift or i would have been in this boat! and i really was going to buy heatherette stuff for the gift. i understand accidents happen, but seriously, if you dont have the items to ship why put them up for sale on the site? common sense if i have nothing to sell i cant sell it, right? good management skills would have posted a disclaimer on the site or at the very least put the products up for people to see but not allow them to buy them... like they did before fafi was released. i bet there are many meetings going on at mac right now cause i know if something like this happened at my job senior management would be flipping out and the whole staff responsible would be in big trouble.

 

[VitaBellaMakeup]

Quote:

Originally Posted by bella1342 I agree 100%... it was an accident, or glitch.. whatever. I mean who honestly thinks MAC put this online knowing that they don't have the products in stock and can't fulfill our orders? I don't think they underestimated our demand either. They saw how the barbie collection sold out, and how well most collections sell the minute they are put up on site. I think it has more to do with them getting the page ready for launch, and one of the online techs (whoever puts the collections up online) accidentally launched it too early. People are human and make mistakes. I also think they are doing an awesome job! You will be reinbursed if you paid for overnight shipping they said.

i dont think someone deliberately did it. i think the mangement of this lauch was done poorly. if all departments in mac had proper communication, this wouldnt have happened. obviously there wasnt proper communication between the distribution department and the department responsible for launching the site online. no one accidently launched it early, cause there were rumors for days that the launch was moved up and the online date would be the 18th. there are constant qc checks in all kinds of business and im surprised something like this even happened. hopefully mac will learn from this so it does not happen again. i called mac to inquire about my order today and they felt bad for the inconvience, that they gave me a free lipglass. if they are doing things like this for people this is costing them a lot of money for this mistake not to mention the people who will refrain from buying things online on the first day of the launch in the future.

 

[artificial]

Dear lords, some of you need to untwist your panties. Might I remind you what the original launch date was? So there's a glitch in your order and it's being shipped some time in the next two weeks. My bet is that it'll ship pretty much on the same timeline as if the collection had been launched on its original date.

In other words, calm down. Next time, go to a counter if you absolutely require instant gratification.

 

[ExquisiteImages]

Well, not everyone is perfect. People make mistakes.

 

[redambition]

i'm not seeing the huge deal in this.

when i ordered Fafi online it took them 2 full days to actually ship my order (and nothing was on back order).

stock issues happen. maybe the warehouse was meant to have the stock by the day the collection went live online but something went wrong. maybe someone sent it live too early by mistake. who cares? the important thing is that people's orders are going to be fulfilled as quickly as possible and MAC is working to get that stock and ship those orders.

 

[BadPrincess]

I ordered at 8:16 am, only my non Heatherette items have shipped.. So I'm alittle upset hearing that other people's heatherette items have shipped & mine have not.. But I'll live, I'm sure everything will get here soon! To cheer me up I'm going right now to my Mac & check out Heatherette... maybe even buy a few more things

 

[dangerousmuffins]

Quote:

Originally Posted by BadPrincess I ordered at 8:16 am, only my non Heatherette items have shipped.. So I'm alittle upset hearing that other people's heatherette items have shipped & mine have not.. But I'll live, I'm sure everything will get here soon! To cheer me up I'm going right now to my Mac & check out Heatherette... maybe even buy a few more things

This is exactly why I am upset.


I said this before and I will say it again - this whole fiasco should have never happened. MAC should have never moved the release date up.
FYI- I'm not getting my panties in a bunch but people do have a right to be upset when they order something and the company is not prepared to ship out.
That essentially is false advertisement.

 

[SMMY]

Quote:

This is exactly why I am upset. I said this before and I will say it again - this whole fiasco should have never happened. MAC should have never moved the release date up. FYI- I'm not getting my panties in a bunch but people do have a right to be upset when they order something and the company is not prepared to ship out. That essentially is false advertisement.

Take a chill pill, dude/tte. The makeup is only late. They are refunding the costs of expedited shipping if you call them and request the refund and they'll still send it via expedited shipping. They aren't canceling orders unless you request it. They aren't taking your money until the items are shipped and you can still cancel your order if you are unhappy. Or you can sit online and complain until the cows come home, which strikes me as a very unproductive use of time that could be used to explore the Heatherette makeup looks on the MAC web site. And no, I'm not a MAC employee, I've just been through other real online ordering fiascoes that make this look like a tempest in a teapot (cough: stila warehouse sale).

ETA: this is from someone who ordered withing fifteen minutes of the collection becoming available, had a $250 order and am receiving much less than half of it next Monday. I think if I can manage to keep from exploding, than surely everyone who is frothing in anger over it, can chill a little. It will all get here and sooner than the original release date, so it is still a win-win in my book. What is the rush? To have the items before everyone else on your block? Seems a bit silly to me. Unless these items were presents, I really can't understand the panic/rage that some people have exhibited about this.

 

[jenntoz]

Quote:

Originally Posted by shootergirlnc No, UPS does not ship on saturday. If you order leaves for overnight on Friday, you'll get it monday, which is my case. This is the problem I have, I had it overnighted due to the fact I'm leaving Monday for over a week. I did overnight to ensure I'd have my items before I left, since I don't want them sitting in front of my house for over a week, or sitting at UPS. That's the only thing that bothers me, but, eh, not much anyone can do about it at this point. No way in HELL i'm cancelling my order because I have a feeling it'll sell out quickly, and I don't want to miss out on anything. Better late than never!

shootergirlnc~I believe UPS does deliver on sat if you overnight from them, so maybe your stuff will arrive on saturday!

 

[shootergirlnc]

Quote:

Originally Posted by jenntoz shootergirlnc~I believe UPS does deliver on sat if you overnight from them, so maybe your stuff will arrive on saturday!

Jeebus, I hope you're right. I should just look on the website. If not, looks like they'll just have to hold it for me till I get back. I'm going to go find out right now..........

 

[fleckspeck]

My eyeshadow trio is arriving today, but my lollipop loving lipstick is still on backorder. Why were they only prepared to ship one item?

 

[shootergirlnc]

Okay, so they don't deliver on Saturday unless it's next day early air. I just have next day air, however, they usually ship that and have it delivered between 10:30 am till noon. I just got my first order and it came at 10:45. I'm not leaving till noon, so hopefully I'll receive it right before I leave!!!

 

[jenntoz]

Quote:

Originally Posted by shootergirlnc Okay, so they don't deliver on Saturday unless it's next day early air. I just have next day air, however, they usually ship that and have it delivered between 10:30 am till noon. I just got my first order and it came at 10:45. I'm not leaving till noon, so hopefully I'll receive it right before I leave!!!

Good luck! I hope you get your package before you go

 

[caramel_kisses]

I think it's funny that some people are so upset that people are upset. Sometimes people just like to complain and I don't think it's hurting anyone people sayign they are disappointed.

It's not like anyone has said they are going to stop using MAC or tell everyone they know to boycott them or shoot up their local MAC counter or anything of that sort.

You'd think some people were company owners the way they are reacting to people complaining. Had my order all came on Friday instead of today like I expected I still would be upset. Why? Because I was excited and I'm now let down and I don't prefer to be let down. I have too much other disappointing stuff going on in my life and my shopping online sometimes eases the pain of having a very bad day...this just adds to the general crappiness.

 

[burnerxo123]

hey guys im soo excited i got my order in a couple of hours ago and im in the newyork area so i guess they sent the m out!

 

[artificial]

Quote:

Originally Posted by caramel_kisses You'd think some people were company owners the way they are reacting to people complaining. Had my order all came on Friday instead of today like I expected I still would be upset. Why? Because I was excited and I'm now let down and I don't prefer to be let down. I have too much other disappointing stuff going on in my life and my shopping online sometimes eases the pain of having a very bad day...this just adds to the general crappiness.

I work in retail, so I see this sort of thing all the time: customers complaining that a promotion has ended, customers screaming about prices being cheaper somewhere else, and even customers throwing merchandise at my manager's HEAD because we didn't have their size in stock.

No, it's not hurting anyone by complaining; however, the way SOME people in this thread are carrying on, it's ridiculous. It's makeup. Okay, so the company screwed up somewhere and some things aren't going to be shipped out immediately. Big deal. As I said previously, the original launch date was seven days from now, and some of you ARE getting your product earlier than anticipated.
How about: Learn your lesson from this, and shop instore. MAC sells a product, and sometimes shit happens. Their employees are not responsible for you having a "very bad day" because you couldn't do some "therapeutic" shopping.

 

[SMMY]

Quote:

Originally Posted by artificial I work in retail, so I see this sort of thing all the time: customers complaining that a promotion has ended, customers screaming about prices being cheaper somewhere else, and even customers throwing merchandise at my manager's HEAD because we didn't have their size in stock. No, it's not hurting anyone by complaining; however, the way SOME people in this thread are carrying on, it's ridiculous. It's makeup. Okay, so the company screwed up somewhere and some things aren't going to be shipped out immediately. Big deal. As I said previously, the original launch date was seven days from now, and some of you ARE getting your product earlier than anticipated. How about: Learn your lesson from this, and shop instore. MAC sells a product, and sometimes shit happens. Their employees are not responsible for you having a "very bad day" because you couldn't do some "therapeutic" shopping.

Thank you! It's only makeup.