MAC_Pixie04
Well-known member
So I work at Sephora, and unlike a MAC store which carries just about every item from the line at all times, we don't carry everything. As a company we carry over 200 brands and 20,000SKUS at least. So we don't carry everything!
A lady comes in and asks for a product by Laura Geller. We just started carrying a VERY small amount of Laura Geller, since it's very often requested. So the bulk of the line is sold on our website, but we have maybe 10 items total in our store.
"Do you have her foundation?"
"No we just started carrying a small amount of products here."
"Well it's on your website."
"Yeah there are a lot of products that we don't carry in store, but you can order them."
"Well if I can't get them in your store, why are they on your website?"
"Our company carries a lot of brands, most of which are only online right now, we really can't accomodate everything in our store. Sorry about that."
"Well that's stupid, you guys should really do something about that."
Sorry, we're only ONE store. My bad.
Then there's the NARS lady...she works in the mall and comes in everyday on her break. She's come in everyday for the same NARS shadow, which we've been out of for what seems like months.
"Do you have this yet?"
"No, we're still sold out, but we're opening our shipment tonight. You could come back tomorrow and we'll know if we got it in."
"Well can I come back at 5:30? I work in the mall, so I can come check?"
"Unfortunately we dont open the shipment boxes until after the store is closed."
"Well can I come then?"
"No, we'll be closed but you can try back tomorrow or call and we can hold it for you."
"Well if the boxes are here can't you go look for it?"
"I really can't, there's about 85 boxes and we don't know what's in them until we open them and sort them tonight."
"Well I really need it, I need you to go check."
"I'm sorry ma'am, I really can't do that. Here's our card, you can call us tomorrow morning and someone can tell you if it arrived in shipment."
"I wanna speak to a manager."
Fine whore, speak to her, she's gonna tell you the same goddamn thing I did. Cuz I really have the time to dig through 85 boxes to find you ONE eyeshadow? Please.
And the "Organic" freak. She ONLY wants things that are organic. We have two or three organic skincare lines, and as far as I know, there are no certified organic makeup lines, and if there are, we don't sell them. I mentioned to her that Bare Minerals would probably be the closest thing we have to being organic. So she reads the ingredients...
"Titanium Dioxide? Mica?? These aren't natural or organic ingredients you have no idea what you're talking about."
"Actually those are minerals, Titanium Dioxide is the mineral that accounts for the natural SPF in the product."
"Titanium Dioxide is a CHEMICAL, I know that for a FACT."
"Actually it's also a mineral, it's used in the majority of skincare and makeup products to give them color."
"No, no, you're wrong it's a chemical. And all these other ingredients are commonly known preservatives."
"Okay, well, if you're not interested that's alright. Let me know if there's anything else I can do for you."
"I don't think there is, but thanks anyway."
Fine. I'm just an idiot who works with all these different products on a daily basis, and get trained on them quite frequently. But clearly as a consumer you of course have more training than I do, which is why you needed my help? Please, choke on your own arrogance. BTW Organic isn't always good. Poison Ivy can be organic if you grow it the right way, does that make it beneficial? Don't think so.
Ugh. Why do the customers think they know more than the person that they're asking for help from? If you know more than me, why are you asking ME to help you? Don't ask me a question and then argue my answer. I know what I'm talking about, and if I don't, I'll be honest and tell you. There are some skincare lines that baffle me completely. And I won't lie, if someone asks me, I'll tell them that i'm not farmiliar and find them someone who is. I don't benefit from lying to my clients, if I mislead them, the product comes back returned and damaged, so why bother?
So annoying. Anybody else need to gripe?
A lady comes in and asks for a product by Laura Geller. We just started carrying a VERY small amount of Laura Geller, since it's very often requested. So the bulk of the line is sold on our website, but we have maybe 10 items total in our store.
"Do you have her foundation?"
"No we just started carrying a small amount of products here."
"Well it's on your website."
"Yeah there are a lot of products that we don't carry in store, but you can order them."
"Well if I can't get them in your store, why are they on your website?"
"Our company carries a lot of brands, most of which are only online right now, we really can't accomodate everything in our store. Sorry about that."
"Well that's stupid, you guys should really do something about that."
Sorry, we're only ONE store. My bad.
Then there's the NARS lady...she works in the mall and comes in everyday on her break. She's come in everyday for the same NARS shadow, which we've been out of for what seems like months.
"Do you have this yet?"
"No, we're still sold out, but we're opening our shipment tonight. You could come back tomorrow and we'll know if we got it in."
"Well can I come back at 5:30? I work in the mall, so I can come check?"
"Unfortunately we dont open the shipment boxes until after the store is closed."
"Well can I come then?"
"No, we'll be closed but you can try back tomorrow or call and we can hold it for you."
"Well if the boxes are here can't you go look for it?"
"I really can't, there's about 85 boxes and we don't know what's in them until we open them and sort them tonight."
"Well I really need it, I need you to go check."
"I'm sorry ma'am, I really can't do that. Here's our card, you can call us tomorrow morning and someone can tell you if it arrived in shipment."
"I wanna speak to a manager."
Fine whore, speak to her, she's gonna tell you the same goddamn thing I did. Cuz I really have the time to dig through 85 boxes to find you ONE eyeshadow? Please.
And the "Organic" freak. She ONLY wants things that are organic. We have two or three organic skincare lines, and as far as I know, there are no certified organic makeup lines, and if there are, we don't sell them. I mentioned to her that Bare Minerals would probably be the closest thing we have to being organic. So she reads the ingredients...
"Titanium Dioxide? Mica?? These aren't natural or organic ingredients you have no idea what you're talking about."
"Actually those are minerals, Titanium Dioxide is the mineral that accounts for the natural SPF in the product."
"Titanium Dioxide is a CHEMICAL, I know that for a FACT."
"Actually it's also a mineral, it's used in the majority of skincare and makeup products to give them color."
"No, no, you're wrong it's a chemical. And all these other ingredients are commonly known preservatives."
"Okay, well, if you're not interested that's alright. Let me know if there's anything else I can do for you."
"I don't think there is, but thanks anyway."
Fine. I'm just an idiot who works with all these different products on a daily basis, and get trained on them quite frequently. But clearly as a consumer you of course have more training than I do, which is why you needed my help? Please, choke on your own arrogance. BTW Organic isn't always good. Poison Ivy can be organic if you grow it the right way, does that make it beneficial? Don't think so.
Ugh. Why do the customers think they know more than the person that they're asking for help from? If you know more than me, why are you asking ME to help you? Don't ask me a question and then argue my answer. I know what I'm talking about, and if I don't, I'll be honest and tell you. There are some skincare lines that baffle me completely. And I won't lie, if someone asks me, I'll tell them that i'm not farmiliar and find them someone who is. I don't benefit from lying to my clients, if I mislead them, the product comes back returned and damaged, so why bother?
So annoying. Anybody else need to gripe?