-I hate the Tween/HS crowd of girls that come in and act like they are entitled to the WHOLE world. No, you're not, Sweety.
-Since I work in a CCO, we don't carry the full line of anything. We're an outlet. Just like a fashion store outlet, except we just HAPPEN to sell makeup/fragrances/body care.
Customer: Do you have any [insert brand here] foundations/gloss/whatever?
Me: No, we don't. We only carry what you see on our shelves. I can show you a similar product from [insert brand here] though.
Customer: Well, can you look to see if you have any of it in the back in [insert color here]?
DIDN'T YOU JUST HEAR ME SAY IT'S WHAT YOU SEE IS WHAT WE HAVE? Like am I supposed to go in the back and pull out your specific product out my ass?
Also, with our lipsticks, lipglasses, and other lip products... I understand it's very annoying and time consuming to look through all of them when you just want a specific color. There is NOTHING wrong with you asking me if we have 'so&so' color. However, if I know off of the top of my head that we DON'T have that color, don't get mad at me for not going into the back to look. I mean, I CAN go INTO the back and PRETEND to look if it makes you feel better. But like I said, I work in a CCO, our selection is limited. People mainly buy MAC, so I pretty much know if we have the color or not because I am in and out of the drawer all day, I probably stocked it, organized it, etc. Also, with lipsticks, the only back stock we ever have are the colors out on the floor. There is hardly EVER any singles.
And sometimes, if a customer LOOKS like they will be difficult, when they ask if I have a certain color, and I know we don't, I just pretend to look through the drawer or back room... saves me the drama.
Honestly, it only helps the customer to be nice to me. Like the other day, a lady was looking for a certain shade of blush. We didn't have any on the floor, but we did have ONE single one in the back, which I decided to show her on my own... and she loved it. Had she had been a bitch I would have never went back there to look.
Annnd, again, since I work in a CCO, we're not trained AT ALL about products. We're actually not even ALLOWED to give you information past what's written on the box. That being said, I hate when customers ask me what a product does, I say I don't know, and read the back of the box and give them my interpretation and they get mad because I don't know. Umm, I'm not trained. We're an outlet, which like I said, HAPPENS to sell beauty products. We also get random crap all the time. It may be here today, gone tomorrow, and we never get it back in. Or sometimes we get in a NEW product that day, or while I was off, and you ask me about it... and I'm completely lost because I didn't even KNOW we had the thing. (I mean, yes, I do try to inform myself on products that we have often, but it's just too much crap, and too many brands, for me to know everything. It's not like I work at a counter where I can devote my time to a whole line learning everything that I will have for YEARS to come. We have things for like DAYS at a time sometimes).
