MA Rudeness/Bad MAC experiences/Rants
- Thread starter Sushi_Flower
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ashleyisawesome
Well-known member
Re: Not so nice MAC employees??
I've never had a problem with not being helped. I'm usually helped within like 5 seconds and followed around for the remainder of my time there. The only time they ever leave me to look by myself is if there's another customer that needs to be ringed up or something.
I've never had a problem with not being helped. I'm usually helped within like 5 seconds and followed around for the remainder of my time there. The only time they ever leave me to look by myself is if there's another customer that needs to be ringed up or something.
BEA2LS
Well-known member
Re: Not so nice MAC employees??
i never saw that with mac but it happens at my clinque counter at my local lord and taylor. i went there yesterday to pick up stuff for my sister for christmas and i had to beg for her to get me stuff, ring me up, etc. if she didn't act like it was all such a bother, i probably would have started looking for stuff for myself but i didn't want to bother. i pulled out a lipstick and asked her if she had something similar and was just brushed off. total turn-off. i am going to complain as well because this wasn't the first time i had a problem with that counter.
i never saw that with mac but it happens at my clinque counter at my local lord and taylor. i went there yesterday to pick up stuff for my sister for christmas and i had to beg for her to get me stuff, ring me up, etc. if she didn't act like it was all such a bother, i probably would have started looking for stuff for myself but i didn't want to bother. i pulled out a lipstick and asked her if she had something similar and was just brushed off. total turn-off. i am going to complain as well because this wasn't the first time i had a problem with that counter.
User35
Well-known member
Re: Not so nice MAC employees??
yeah I know what you're talking about. Depends on the area sometimes. Socal mac can be hit or miss, some really sweet girls, some snooty. Reno counter is generally nice. Pretty much Ive been to a lot of Mac stores and counters and it really depends on the MA. I know this might sound crazy but I always always always get better service depending on how Im dressed. If I have my louie, cute outfit and chanel sunglasses I get 100% better service. If I have to run in and look like a bum in sweats and uggs then I rarely get a " hi can I help you". There is not a mac store or counter ( or even a damn mall) where I live so I dont have the luxury of knowing the local MA's and them knowing Im a damn good customer. Sigh....o well.
I too have been shunned at the counter so I left and bought items online...that sucks but I want what I want and Im sure as hell not gonna buy from some person with a bad attitude.
yeah I know what you're talking about. Depends on the area sometimes. Socal mac can be hit or miss, some really sweet girls, some snooty. Reno counter is generally nice. Pretty much Ive been to a lot of Mac stores and counters and it really depends on the MA. I know this might sound crazy but I always always always get better service depending on how Im dressed. If I have my louie, cute outfit and chanel sunglasses I get 100% better service. If I have to run in and look like a bum in sweats and uggs then I rarely get a " hi can I help you". There is not a mac store or counter ( or even a damn mall) where I live so I dont have the luxury of knowing the local MA's and them knowing Im a damn good customer. Sigh....o well.
I too have been shunned at the counter so I left and bought items online...that sucks but I want what I want and Im sure as hell not gonna buy from some person with a bad attitude.
Macnarsandlove
Well-known member
ANOTHER bad MAC experience !
Mods please put where u need. I didnt know where else to put it.
Well I really need some help on this. I have 1 mac freestanding store thats easily accessible in my area. I have been going there for a probably a yr on and off and every time I go in with a list or stay to myself. Which IMO is one of the best kind of customers there is. Well a few artist in there are nasty and I try to steer clear but this time I couldnt avoid it. Here it goes:
Walked in with planning to get 5 things on B2M and a few other things I needed. I had a depot-a-thon cause I am broke but still wanted to get a few things. I picked out my colors and then when I pulled out my bag I was stopped. The ma said " we dont do B2M for le items". I was like "WTF!! I drove a hr to get there to have the crappy ma tell me no!" Then I was pissed but wasnt going to ruin my experience. She said its not fair for me to get to le product when paying customers might not get a chance because of me. Yeah right cause Im not a paying customer??? I stole all the mu I depotted!! Whatever tho.
So then I wanted to see how top knot es looked when used wet. I asked for a brush and some water. The other idiot mua then said u cant use es wet. Now this is just ridiculous. I told her thats not true at all. To which she replied, "U can only use mes wet. Then mentioned bacteria blah, blah , blah." As if mes are germ proof. These mua are nuts.
I have been in cosmetics for a yr, mua for over 6 months. Im sick about this because I always looked at mac differently. Most women I have worked with in a dept store didnt care/wear mu. The commission and better pay is what attracted them and sounded better than folding sweaters thats why they do it. I expect dumb things to come out of their mouth and hear it all the time. But the mac artist i thought for the most part were different. Not the morons at my freestanding store. Now Im done, Im writing corp.
I am a great mua, treat customers with respect, even the b!tches that try and return 1/2 used lipsticks and I dont care where u work in a recession u should be glad to see me (customers period) cause that means u still have a job (excuse long run on sentences) **end rant***
Mods please put where u need. I didnt know where else to put it.
Well I really need some help on this. I have 1 mac freestanding store thats easily accessible in my area. I have been going there for a probably a yr on and off and every time I go in with a list or stay to myself. Which IMO is one of the best kind of customers there is. Well a few artist in there are nasty and I try to steer clear but this time I couldnt avoid it. Here it goes:
Walked in with planning to get 5 things on B2M and a few other things I needed. I had a depot-a-thon cause I am broke but still wanted to get a few things. I picked out my colors and then when I pulled out my bag I was stopped. The ma said " we dont do B2M for le items". I was like "WTF!! I drove a hr to get there to have the crappy ma tell me no!" Then I was pissed but wasnt going to ruin my experience. She said its not fair for me to get to le product when paying customers might not get a chance because of me. Yeah right cause Im not a paying customer??? I stole all the mu I depotted!! Whatever tho.
So then I wanted to see how top knot es looked when used wet. I asked for a brush and some water. The other idiot mua then said u cant use es wet. Now this is just ridiculous. I told her thats not true at all. To which she replied, "U can only use mes wet. Then mentioned bacteria blah, blah , blah." As if mes are germ proof. These mua are nuts.
I have been in cosmetics for a yr, mua for over 6 months. Im sick about this because I always looked at mac differently. Most women I have worked with in a dept store didnt care/wear mu. The commission and better pay is what attracted them and sounded better than folding sweaters thats why they do it. I expect dumb things to come out of their mouth and hear it all the time. But the mac artist i thought for the most part were different. Not the morons at my freestanding store. Now Im done, Im writing corp.
I am a great mua, treat customers with respect, even the b!tches that try and return 1/2 used lipsticks and I dont care where u work in a recession u should be glad to see me (customers period) cause that means u still have a job (excuse long run on sentences) **end rant***
macosophy
Well-known member
Re: ANOTHER bad MAC experience !
wow. that really sucks. you know what, i really don't think highly of mac MUAs. at least in my city. i feel like everytime i go to my freestanding store everyone is checking me out up and down and i hate that! it makes me feel so uncomfortable. the other day i asked for an eyeshadow grand entrance from the starflash collection. the girl was like hmmm i don't know usually when we have LE we sell it all out. i'm like you idiot i found fafi stuff in your store MONTHS after it was released. of course i didn't talk that was to her. i was just thinking that in my head. then she finally decided to check. she didn't find that and then she said how usually when a customer asks for a limited edition eyeshadow they are supposed to suggest a dupe from the permanent collection. but she had no idea which eyeshadow i was talking about! then she went to the computer, came back like 10 min later saying she didn't find it. duh. anyways i only wanted to know if they had it or not. that was IT.
sorry for my little rant.
but seriously i can't believe that the MA told you that they don't B2M LE items! that's bullcrap! i really get annoyed at MAs sometimes because often i feel like i know better than them.
wow. that really sucks. you know what, i really don't think highly of mac MUAs. at least in my city. i feel like everytime i go to my freestanding store everyone is checking me out up and down and i hate that! it makes me feel so uncomfortable. the other day i asked for an eyeshadow grand entrance from the starflash collection. the girl was like hmmm i don't know usually when we have LE we sell it all out. i'm like you idiot i found fafi stuff in your store MONTHS after it was released. of course i didn't talk that was to her. i was just thinking that in my head. then she finally decided to check. she didn't find that and then she said how usually when a customer asks for a limited edition eyeshadow they are supposed to suggest a dupe from the permanent collection. but she had no idea which eyeshadow i was talking about! then she went to the computer, came back like 10 min later saying she didn't find it. duh. anyways i only wanted to know if they had it or not. that was IT.
sorry for my little rant.
but seriously i can't believe that the MA told you that they don't B2M LE items! that's bullcrap! i really get annoyed at MAs sometimes because often i feel like i know better than them.
Macnarsandlove
Well-known member
Re: ANOTHER bad MAC experience !
Quote:
Yeah thats bs too. Product knowledge is the key no matter what u r selling. Even if ur not a mac junkie the girl could have asked someone else if she didnt know what u were talking about. I am thinking about online shopping but I really love the experience and swatching but Im fed up.
Quote:
Originally Posted by macosophy
wow. that really sucks. you know what, i really don't think highly of mac MUAs. at least in my city. i feel like everytime i go to my freestanding store everyone is checking me out up and down and i hate that! it makes me feel so uncomfortable. the other day i asked for an eyeshadow grand entrance from the starflash collection. the girl was like hmmm i don't know usually when we have LE we sell it all out. i'm like you idiot i found fafi stuff in your store MONTHS after it was released. of course i didn't talk that was to her. i was just thinking that in my head. then she finally decided to check. she didn't find that and then she said how usually when a customer asks for a limited edition eyeshadow they are supposed to suggest a dupe from the permanent collection. but she had no idea which eyeshadow i was talking about! then she went to the computer, came back like 10 min later saying she didn't find it. duh. anyways i only wanted to know if they had it or not. that was IT. sorry for my little rant. but seriously i can't believe that the MA told you that they don't B2M LE items! that's bullcrap! i really get annoyed at MAs sometimes because often i feel like i know better than them. |
Yeah thats bs too. Product knowledge is the key no matter what u r selling. Even if ur not a mac junkie the girl could have asked someone else if she didnt know what u were talking about. I am thinking about online shopping but I really love the experience and swatching but Im fed up.
X4biddenxLustX
Well-known member
I'm so surprised alot of you guys have had bad experiences at MAC! The MA's here are all nice whenever I go shopping there. Never had a negative experience, hopefully it stays that way! I've had a few mix ups though with the concealers, like when I asked for the select moisturecover I instead was given the studio stick concealer or the studio touch up stick. No biggie, its easy to get these mixed up cause the boxes look all alike for these concealers. I should probably check my bag before I leave the counter anyways. I also had one time when I asked for the Mi'Lady eyeshadow duo back in holiday of '07 and the MA who was helping me had no clue wat it was or where it was and ended up asking the other MA who didnt no either. I ended up just grabbing the tester of the eyeshadow and showing it to them. I wasn't upset or anything though cause theres wayy too many collections that come out all the time.
Ruby_Woo
Well-known member
Re: ANOTHER bad MAC experience !
Quote:
They are right actually about eyeshadows not being used wet. MES if you use it wet, just leave the top open for a few hours and it will dry right up. A regular shadow will crust up at the top and ruin it. MES are baked and are different texture/ingredients plus its their purpose to be used wet or dry, while other shadows are not. Not only that, you would have ruined a good shadow which they use to work.
Where were you trained for makeup (what school did you go to?) because usually there, they will tell you. Im sorry that you had a bad experience but most of the time artist do know what they are talking about when it comes to a product they are trained on.
Just thought I would clear the air on this subject.
Quote:
| Originally Posted by smith130
Mods please put where u need. I didnt know where else to put it. Well I really need some help on this. I have 1 mac freestanding store thats easily accessible in my area. I have been going there for a probably a yr on and off and every time I go in with a list or stay to myself. Which IMO is one of the best kind of customers there is. Well a few artist in there are nasty and I try to steer clear but this time I couldnt avoid it. Here it goes: Walked in with planning to get 5 things on B2M and a few other things I needed. I had a depot-a-thon cause I am broke but still wanted to get a few things. I picked out my colors and then when I pulled out my bag I was stopped. The ma said " we dont do B2M for le items". I was like "WTF!! I drove a hr to get there to have the crappy ma tell me no!" Then I was pissed but wasnt going to ruin my experience. She said its not fair for me to get to le product when paying customers might not get a chance because of me. Yeah right cause Im not a paying customer??? I stole all the mu I depotted!! Whatever tho. So then I wanted to see how top knot es looked when used wet. I asked for a brush and some water. The other idiot mua then said u cant use es wet. Now this is just ridiculous. I told her thats not true at all. To which she replied, "U can only use mes wet. Then mentioned bacteria blah, blah , blah." As if mes are germ proof. These mua are nuts. I have been in cosmetics for a yr, mua for over 6 months. Im sick about this because I always looked at mac differently. Most women I have worked with in a dept store didnt care/wear mu. The commission and better pay is what attracted them and sounded better than folding sweaters thats why they do it. I expect dumb things to come out of their mouth and hear it all the time. But the mac artist i thought for the most part were different. Not the morons at my freestanding store. Now Im done, Im writing corp. I am a great mua, treat customers with respect, even the b!tches that try and return 1/2 used lipsticks and I dont care where u work in a recession u should be glad to see me (customers period) cause that means u still have a job (excuse long run on sentences) **end rant***
|
They are right actually about eyeshadows not being used wet. MES if you use it wet, just leave the top open for a few hours and it will dry right up. A regular shadow will crust up at the top and ruin it. MES are baked and are different texture/ingredients plus its their purpose to be used wet or dry, while other shadows are not. Not only that, you would have ruined a good shadow which they use to work.
Where were you trained for makeup (what school did you go to?) because usually there, they will tell you. Im sorry that you had a bad experience but most of the time artist do know what they are talking about when it comes to a product they are trained on.
Just thought I would clear the air on this subject.
Macnarsandlove
Well-known member
Re: ANOTHER bad MAC experience !
Quote:
I'll put it like this if it works it works, I wet my beauty marked es to line with and I dont have any problems. Its def not ruined but thanks.
I was trained by NARS and using the shadows wet is fine and encouraged.
Which is nice bc singles cost almost double compared to MAC. Its a great selling point due to the versatility vs price.
Read here:Eyeshadow by NARS Cosmetics
And u never wet the pan. Just the brush.
Either way before Im an artist I'm a customer and I deserve an enjoyable shopping experience and didnt get even close.
Quote:
| Originally Posted by Ruby_Woo
They are right actually about eyeshadows not being used wet. MES if you use it wet, just leave the top open for a few hours and it will dry right up. A regular shadow will crust up at the top and ruin it. MES are baked and are different texture/ingredients plus its their purpose to be used wet or dry, while other shadows are not. Not only that, you would have ruined a good shadow which they use to work. Where were you trained for makeup (what school did you go to?) because usually there, they will tell you. Im sorry that you had a bad experience but most of the time artist do know what they are talking about when it comes to a product they are trained on. Just thought I would clear the air on this subject. |
I'll put it like this if it works it works, I wet my beauty marked es to line with and I dont have any problems. Its def not ruined but thanks.
I was trained by NARS and using the shadows wet is fine and encouraged.
Which is nice bc singles cost almost double compared to MAC. Its a great selling point due to the versatility vs price.
Read here:Eyeshadow by NARS Cosmetics
And u never wet the pan. Just the brush.
Either way before Im an artist I'm a customer and I deserve an enjoyable shopping experience and didnt get even close.
Ruby_Woo
Well-known member
Re: ANOTHER bad MAC experience !
Quote:
Yeah Lustre shadows, or anything w/ excessive sparkle such as beauty marked wont be damaged as easy as something matte like passionate.
See, you were trained by NARS to sell NARS cosmetics. As weird as it sounds not all cosmetics are 'created' equal. So while it might be true that Nars shadows can be used wet or dry, doesn't mean it applies to MAC. You CAN use them wet... at your own risk.
I had a customer come in trying to exchange a shadow because she wet it and it got crusty. Well we can't exchange it because of that. Only MES are recommended and formulated for wet use. While others can be used wet, that is all up to you and your risk.
Personally I would pick up shadow and spray a little of fix plus on the brush w/ shadow on it. Even if you wet the brush, then pick up shadow you can still ruin it.
HTH clear a few uses of shadow.
Quote:
| Originally Posted by smith130
I'll put it like this if it works it works, I wet my beauty marked es to line with and I dont have any problems. Its def not ruined but thanks. I was trained by NARS and using the shadows wet is fine and encouraged. Which is nice bc singles cost almost double compared to MAC. Its a great selling point due to the versatility vs price. Read here:Eyeshadow by NARS Cosmetics And u never wet the pan. Just the brush. Either way before Im an artist I'm a customer and I deserve an enjoyable shopping experience and didnt get even close. |
Yeah Lustre shadows, or anything w/ excessive sparkle such as beauty marked wont be damaged as easy as something matte like passionate.
See, you were trained by NARS to sell NARS cosmetics. As weird as it sounds not all cosmetics are 'created' equal. So while it might be true that Nars shadows can be used wet or dry, doesn't mean it applies to MAC. You CAN use them wet... at your own risk.
I had a customer come in trying to exchange a shadow because she wet it and it got crusty. Well we can't exchange it because of that. Only MES are recommended and formulated for wet use. While others can be used wet, that is all up to you and your risk.
Personally I would pick up shadow and spray a little of fix plus on the brush w/ shadow on it. Even if you wet the brush, then pick up shadow you can still ruin it.
HTH clear a few uses of shadow.
X4biddenxLustX
Well-known member
The only things I'd use wet would be pigments. Like tap a little bit on a tissue and wet your brush and use it like that so that it wont ruin the whole jar.
HustleRose
Well-known member
for the most part i have not had much trouble with the MUA at mac counters. there's a macys in the mall near my house and the girls that work there at the mac counter are very abrupt and they seem not to care. like if you asked them about an item and they don't have it they have a habit of walking away from you when they answer your question. luckily from me the only mac i buy from department stores is usually from nordstrom. i can't bother with those girls at macys anymore
as for the free standing stores, i had one problem right after christmas that just passed. i had a 200$ gift card that i was itching to spend and i went to the store and it was SUPER CROWDED and there was this one MUA who was clearly not helping anyone. i stood there and observed him for a good ten minutes and he was just walking around doing nothing. he must of passed me a good five or six times and look directly at me and kept walking. it was very obvious i needed help. i was just standing there fiddling with the dame edna display for like fifteen minutes straight. finally another person walked over and asked if i needed help and he was standing a good 5 feet away from me so i made sure to say loudly "yes that would be nice" and then i glared at him.
i'm not usually that bitchy but i just felt like he couldn't care less. i used to work retail and i knew that if i was walking around a store and i saw a customer who needed help and i kept walking by him/her my boss would have my ass. also i know what its like to be in a busy store right around the holidays trying to help everyone.
it really shocked me cause i usually find the people in mac stores nice.
/rant ova
as for the free standing stores, i had one problem right after christmas that just passed. i had a 200$ gift card that i was itching to spend and i went to the store and it was SUPER CROWDED and there was this one MUA who was clearly not helping anyone. i stood there and observed him for a good ten minutes and he was just walking around doing nothing. he must of passed me a good five or six times and look directly at me and kept walking. it was very obvious i needed help. i was just standing there fiddling with the dame edna display for like fifteen minutes straight. finally another person walked over and asked if i needed help and he was standing a good 5 feet away from me so i made sure to say loudly "yes that would be nice" and then i glared at him.
i'm not usually that bitchy but i just felt like he couldn't care less. i used to work retail and i knew that if i was walking around a store and i saw a customer who needed help and i kept walking by him/her my boss would have my ass. also i know what its like to be in a busy store right around the holidays trying to help everyone.
it really shocked me cause i usually find the people in mac stores nice.
/rant ova
ms.marymac
Well-known member
I actually wonder how many bad experiences could be cleared up or even avoided by communication. If I go into a store, I like to look around myself, but if I need help, I will find someone and just ask them. I have had a few less than perfect experiences shopping at other businesses, but I am pretty upfront in asking for assistance and find that that helps. I space out at work or sometimes have other things on my mind (I AM human, lol), so if someone comes up, it's not a big deal and I just apologize for zoning...lol.
DirtyPlum
Well-known member
^ I agree. We are also told to allow customers a few minutes to browse before approaching them. Sometimes ppl can zone out and its best to actually ask them for help rather than assuming they can read minds (and body language sometimes I guess) and will know you are looking for help.
He should have been more aware though, esp if it was mega busy like you said it was.
He should have been more aware though, esp if it was mega busy like you said it was.
OfficerJenny
Well-known member
I think the worst experience I ever got was when asking for a fuschsia pigment sample, the girl took out the sample jar, and a 224. she dipped the 224 into the fuchsia jar and then tapped it against the sample jar.
Yay for falloutsamples! 8D
and then I complained online and I got sent a fullsize fuchsia lol .-.
Yay for falloutsamples! 8D
and then I complained online and I got sent a fullsize fuchsia lol .-.
Eire3
Well-known member
I live in Italy and always go to the Florence counter in a high end department store. MUAs there are very very kind and always do their best to accomodate everyone, even when the shop is crowded with people, they always run to try not to make you wait too much and always try to give you the best suggestions they can. They always have to face many tourist too, mainly japanese, and I have seen them many times try to follow with accuracy even non-english speaker tourists putting in this all their time and effort and i find this really professional.
The last time i went there, one of the MUA recognized me and went to great me even if i wasn't looking at her (I was just so concentrated with the eyeshadows XD) and started giving me advices about the e/s, even if i hadn't ask.
Just one time i thought that the shop manager was rude, because i tried to call her two or three times with "excuse me?" while she was touching up her makeup but she didn't answer...anyway, it was 7 PM and maybe she was tired or had a bad day...
I was asking myself if a costumer service e-mail for european people exists...do you think i can write to the US one that i find on the website? I just want to let them know how great the MUA of that counter are...
Quote:
OMG this is so funny!
Btw...i do notice that they have a very good online costumer service...
At my counter they don't give samples if you don't ask for them...I was embarassed to ask so the first three times i shopped there i didn't get anything...but then one time i asked (turning all red LOL) and the MUA gave me three full samples of pigment, one of glitter and one of face cleanser...just LOVE them!*___*
The last time i went there, one of the MUA recognized me and went to great me even if i wasn't looking at her (I was just so concentrated with the eyeshadows XD) and started giving me advices about the e/s, even if i hadn't ask.
Just one time i thought that the shop manager was rude, because i tried to call her two or three times with "excuse me?" while she was touching up her makeup but she didn't answer...anyway, it was 7 PM and maybe she was tired or had a bad day...
I was asking myself if a costumer service e-mail for european people exists...do you think i can write to the US one that i find on the website? I just want to let them know how great the MUA of that counter are...
Quote:
| Originally Posted by OfficerJenny
I think the worst experience I ever got was when asking for a fuschsia pigment sample, the girl took out the sample jar, and a 224. she dipped the 224 into the fuchsia jar and then tapped it against the sample jar. Yay for falloutsamples! 8D and then I complained online and I got sent a fullsize fuchsia lol .-. |
OMG this is so funny!
Btw...i do notice that they have a very good online costumer service...
At my counter they don't give samples if you don't ask for them...I was embarassed to ask so the first three times i shopped there i didn't get anything...but then one time i asked (turning all red LOL) and the MUA gave me three full samples of pigment, one of glitter and one of face cleanser...just LOVE them!*___*
