MA Rudeness/Bad MAC experiences/Rants

[aziajs]

Quote:

Originally Posted by gitargirl I've been on a big haul over the last month (thanks, taxman) and went in to pick up some culturebloom stuff last week, and again today. I saw a girl with similar coloring to mine (if pictures uploads, please reference pale-assed irishness). I loved her makeup and asked her for some suggestions on pairing options. She put cranberry (scary flaming red) and some matte pale white color, with a heavy douse of smolder eye kohl.....and Tranceplant lustreglass, the deep brown color, with TONS of melba blush. I looked like a bad hedwig impersonator. This is not the first time I've had my decent good looks slaughtered and paraded around the store as "gooooorgeous." More like gored. And bored. Out of my gourd. Anyone notice that half these girls can't put makeup on anyone but themselves??

I have noticed that with MAs in general. It's not MAC. I have had similar experiences with other lines as well. Their makeup will be flawless but when they do you, not so flawless. I think it's harder to put makeup on other people. I have done my mom's makeup and a friend's and I wasn't happy with it. They didn't mind so much but I wanted to make them up as I would myself but it didn't work out.

 

[fishchick72]

this kept happening to me last night at the MAC store, but at least the MA apologized & told me she was new to MAC & didn't know all the colors & products yet, & she did go ask MAs who did know & I did get the answers I wanted.

 

[Sushi_Flower]

I've stopped going to my counter now..I'm actually scared and too self concious to go anymore and i've got no other MAC i can go to (and i don't do online shopping and i need to test stuff on myself before i buy anyway) so i've decided i'm going to just build up lists of what i would like and hopefully just go in rarely and do big hauls in one go rather than go in regularly to buy when i feel i want something.
Honestly i could deal with the lack of basic knowledge and unwillingness to help, but when i'm getting looks and comments continuously and made to feel uncomfortable i draw the line. If that's how i get treated i wonder how all the rest of you would get treated there, as i buy very very little MAC and visit MAC very little compared to most Specktra members.

 

[shopgirl151]

You know, I feel pretty damn lucky. I have had one bad experience at the MAC counter here, and it's only because the MA is just simply a bitch and hates working with the public.

But, I refuse to deal with her, and have told her that before, so it's not such a problem. She doesn't want to deal with me any more than I want to deal with her. (She is well aware that I am the girl who wrote to the store manager in regards to the shitty customer service this girl provides, and her usual insistence that people "leave her alone".)

The worst experience I probably had with an uninformed MA was at the Laura Mercier counter. The girl there, who admitted she had worked for the line for over a year, got loud and belligerent and basically called me an idiot for asking for the Black Violet eye kohl. She first told me I had the wrong line, and how much she hates it when people waste her time. When I told her I knew LM made such a product, she told me I was soooooooo uninformed, and she was going to prove it to me. She raised her voice and was flapping her hands all around in a bad imitation of a bird, I guess to somehow add credence to her "point".

She went over to a register, pulled up Nordstrom's website, found the LM section, and yup, plain as day, Black Violet eye kohl was available for purchase.

She then tried to tell me that in the 15 months she'd worked there, no one had ever come in and asked for that product, even though there was a tester in the jar, maybe about an inch and a half long or so, and nicely sharpened. Plus she had to go in the back and look for the new shipment, because there weren't any at the counter.

 

[giz2000]

Quote:

Originally Posted by gitargirl I've been on a big haul over the last month (thanks, taxman) and went in to pick up some culturebloom stuff last week, and again today. I saw a girl with similar coloring to mine (if pictures uploads, please reference pale-assed irishness). I loved her makeup and asked her for some suggestions on pairing options. She put cranberry (scary flaming red) and some matte pale white color, with a heavy douse of smolder eye kohl.....and Tranceplant lustreglass, the deep brown color, with TONS of melba blush. I looked like a bad hedwig impersonator. This is not the first time I've had my decent good looks slaughtered and paraded around the store as "gooooorgeous." More like gored. And bored. Out of my gourd. Anyone notice that half these girls can't put makeup on anyone but themselves??

You know what's funny...I personally think that I do better makeup on other people than on myself...I can bang out a perfect smoky eye in 10 minutes flat (liner, mascara, lashes and the whole nine yards), yet it takes me an hour to do it on myself...

 

[giz2000]

Quote:

Originally Posted by Chelsea MA's are not gods. Most are not addicts like we are. I don't work for mac - but I work in a store that sells (literally) over 50 lines. Try learning everything about all of those there's stuff I don;t know for sure

Totally agree...especially if you work at a Nordstrom. You can cross-sell between all the lines, and knowing about all of them helps your sales like you have no idea...plus, you become much more knowledgable about cosmetics and the beauty industry in general...

 

[Lalli]

MA Rudeness

Me and my sister went shopping today and as usual I had to pop into MAC. so my sister says she wants a foundation the MA puts the face and body foundation on her she likes the shade so along with my thing i buy it. as soon as we leave we're busy shopping and my sis notices a tingly feeling and her face kinda went blotchy so we went back and I said to her looks like shes allergic to it can we return/exchange it please.

The MA who served us was on a break and this othe one was there, she turned around and says to me "i cant allow you to return it, you only went half an hour ago and its a liquid foundation and if i take it i cant resell it, why do you wana return it you tried it and liked it" in a really rude and obnoxious tone! i was like err ive never had problems before, i went over to the selfridges concession and the manager there said theres no reason why she couldnt have taken it back,

so i rang customer services and complained the lady told me she shouldnt have said that, you can return things and she cannot re-sell them again that is against their policy. so shes going to send me a replacement foundation of my choice instead. i was fuming. the MA was damn right rude and spoke to me as if i was a piece of crap, i thought to myself darling iron your clothes and put on a decent face before telling me wot to do! she totally ruined my experience! She served me last time after ignoring me and serving two ladies who came in after me! arghhhhh i feel so angry

sorry i had to rant! I cant stand snotty workers in any store it really rattles my cage, and its not like i bought one thing that shes moaning i spent £150 today and im always there once or twice a month! arghh sorry!

anyone have similar experiences

 

[d_flawless]

i would have just been like, "that's really none of your business, but as i just said, she is allergic to it, so why don't you just go ahead and return it. if that's a problem, i'm sure your manager can give me a second opinion"
she sounded like a bitch who didn't want the return to hurt the sale...

 

[ceelovejay]

I would've confronted her right then and there. I'm real short when it comes to being treated like that.

First I'd let her know that I was offended and that she was being rude and then asked for a manager. Then if the manager wasn't there, I would've gotten the name of the manager and what time he or she would be there in the day and let the MA know that I was going to send in a complaint about her. lol

I don't like to hear things like this happening. You have to make them aware that you won't tolerate that type of treatment and usually they'll straighten up.

 

[Kim.]

At the MAC counter they are usually nice to me but the one closest to me there's 2 workers that ignore me and are kind of rude. I try and avoid them but it's not like I go there and touch everything and ask them to do 6739467 things and not buy anything I ALWAYS buy stuff so I know how you feel. I wouldn't go back there I'd just go to another location to buy MAC.

 

[Hawkeye]

I have been known to get things done at almost every makeup counter I've ever frequented. It takes a long time for me to get angry but when I do you can almost guarentee that the person will be put in their place.

What I would've done (and actually something similar to this happened to me once), I began telling her MACs policy and how amazing it was to me that I, a customer would know more about the policy she works for than she does, and then I continued to go on about how I knew MAC is one of the most sanitary makeup lines and to resell would be in clear violation of their policy. Then I demanded to talk to talk to the MGR. She claimed she was and I said, " Good now you wont mind to let me use your phone to call customer service now will you?"It's amazing how quickly I got my money after that.

 

[Pure Vanity]

Argh how annoying sorry you had to go through that hun.
My nearest mac stand is in selfridges and i'm always left waiting for ages to be served. There was this woman and two MA's were faffing about over her and she didn't even buy anything it's annoying when you have money to spend and you get treated like an idiot.
Thank god for the uk site

 

[Lalli]

^^exactly! when i go in i more or less know what i want and have my money and list of items ready! i dnt even faff about i just wana get my stuff and go. i was too tired to cause a scene hence i just said ok u knw what let see what happens when i make a complaint. some of these ma's ive been served by think customers are stupid and dont know wot they're talking about its like they're air heads and shouldnt be there, why cant they just smile and act like they wana be there if they dont move on and let nicer people do your job,

i phoned up another store in the wolverhampton and the girl was so nice and even rang around to find a shimpagne for me and found it

thats what i call customer services!

 

[theleopardcake]

UGH! that is so unbelievable! I mean what does she expect your sister to do? To keep using that foundation and irritate her skin? That's just ridiculous. File a complaint immediately because that kind of "customer service" is intolerable**! Grrr

 

[Lalli]

Quote:

Originally Posted by theleopardcake UGH! that is so unbelievable! I mean what does she expect your sister to do? To keep using that foundation and irritate her skin? That's just ridiculous. File a complaint immediately because that kind of "customer service" is untolerable! Grrr

I have already done so! I was hoping to get my make up done for my leavers do from there now im having second thoughts if they act like that when you buy stuff can you imagine wot they're like when you have ya mu done

 

[Hikaru-chan]

Was this at the freestanding store on cannon street or harvey nics?
Do you know the name of the girl who served you?

I'm just curious cause I've had some bad experiences too.

 

[caffn8me]

It is M·A·C written company policy to accept returns at all of its locations, without question, whether they are counters or freestanding stores. This seriously breaches company policy.

Furthermore, there is a specific company procedure which deals with allergic reactions that the MA has failed to follow in this case.

I suggest that you put a complaint in writing to head office customer services and copy it to the manager at the outlet you had problems with. Sushi_Flower has had similar problems in the past and they were resolved. Take a look at the thread Was in tears at Mac today due to Mac SA..

 

[a914butterfly]

very nasty mac counter MA

i went to my local macy's mac counter and some girl there (must be new cause i never saw her before) was so rude!! i really want to complain but dont know who to comlpain to (macy's manager or mac manager there or just the mac customer service #?) anyway i went friday after work to look at and buy the new lip varnish and they only had 3 on the display (of course not the ones i wanted), so i asked her if she has the rest and she with her back most of the way turned to me says NO!! then i ask nicely if she knew when the rest were comming in or the next shipment. then she turns fully around with this look on her face like im annoying her says I DONT KNOW and gives me the evil eye and walks away. not even being nice or asking if i needed help with anything else. that was so rude and if i did that at my job, my boss would fire me. where do they get these people from and how do they get hired with bad attitudes like that??

 

[MacVirgin]

sorry this happend to you

.. this person sounds like a bitch. Why notcomplain to the direct manager?. I'm very shure they don't pick the lil bitches at mac. Some people kind of tend to act like that for no reason. I'm very shure that she was such a sweet doll when she aplied for the job

. Maybe you can complain with customer service though.

 

[Macnarsandlove]

I would tell the manager cause thats not right. To spite the fact that your definatly pay her salary thats so disrespectful you dont deserve that. If you can dont patronize that counter again. Tell the macys manager beacuse they have a good system in place to handle customer service problems.