Originally Posted by mspiggy
toxik: I experience alot of those "ignoring MAs" at tangs. I didn't take notice of their names. Sometimes I can just stand there for 20mins and no one bother to come up to me (Note: Alot of free MAs and no customers). |
| Originally Posted by lah_knee
i think a lot of times people THINK we are ignoring them, but i know at my counter we are NOT. we are required to say hello and acknowledge everyone no matter what we are doing, but sometimes thats like an automatic alert to people and they think they can just start going on and on about what they need etc etc and sometimes we ARE infact helping someone else so we have to kindly tell them some one else will be with them shortly to help them. AND THEY STILL GET MAD when we do that
are you SURE she wasnt helping anyone else or doing a demo?? i mean either way she shouldnt have been so short. she sould have let you know another MA would be with you to help you shortly... but most of the time people walk away like that because they are grabbing testers and things they need for another customer. i mean we STILL get customers who complain about the wait and who can help them even when CLEARLY we are all with someone. theres not much we can do... i know some counters/stores are lame and have lame workers who are rude. its just unfortunate because i cant imagine any of our workers being like that
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| Originally Posted by mspiggy
I never seem to be able to get help from most of the MAC MAs. So I'll just go in, ask for the item, pay and get out of the place. |
| Originally Posted by little teaser
PLEASE!!!!! dont try to justify a rude bitch i have walk in to mac plenty and the ma was busy and polietly say i will be with you in a minute please look around or tell me some one will be with me soon there is plenty you can do if ur busy you can acknowledge some one with a smile and nicely tell them you will help when your done with ur customer we arent DUMB some people are so easy to read anyone can spot a bitch as im sure customers can also be just as rude or impatient it works both ways im sure if this girl felt like the lady was rude she probley was why are you asking if the ma was doing a demo thats not the point the point is she was RUDE......... A19BUTTERFLY you should complain to mac |
| Originally Posted by asnbrb
if this was a macy's counter, let them know online: www.macys.com/tellus I'm an ex-Macy's employee and we're supposed to press this website with each sale (yeah, right) and it should be written on the bottom of each receipt. They do listen (I gave it to a girl in chatter and they listened). |
| Originally Posted by lah_knee
HEY until you know whats it like to work for MAC dont judge me on how i respond. i clearly told her that it doesnt excuse her rudeness or her attitude if infact she gave it. all i am saying is customers tend to jump to conclusions quickly before they know the situation. YES the MA should have let her know someone would help her shortly or she should have helped her herself since she wasnt busy apparently, but like i said customers tend to quickly jump to the conclusion that no one WANTS to help them. like i said since i work at such an awesome counter i myself cant relate to that kind of work environment. but when im busy with another customer ive had customers try to get help from me too and i try my best to be nice and tell them someone else will be with them shortly. they still get mad. and some STILL complain or want to talk to a manager... its hard to satisfy all customers cuz everyone is different and behaves different in retail environment. mac is a crazy counter. the busiest by far at my location and it can get pretty hectic when people are asking you questions everywhere you are... i feel bad but i cant be everywhere. people have to be patient like i said, she should definately file a complaint to the manager since she did infact answer my question in regards to whether or not she might have been helping someone else. i wish people were this adamant when they think an MA is awesome and they insisted on going to management to PRAISE. but everyone is so quick to complain instead. in ANY business actually. im at least proud to say a few people have asked for my manager to praise my assistance and attitude
k im babbling now but ya... moving along... |
