MAC Interviews & Hiring Process

[SmokeSignal16]

Quote:

Originally Posted by Makeup_BeautyD so i went in for a interview today and it was a disaster .. i mean i knew the history and everything else but i really lacked in costumer service skills and they really complemented me on my makeup but to apply for a lower cosmetic counter job and come back... i walked out of there in tears... :-(

What a bunch of hoes! Don't take that go apply to other places forget them!

 

[miss_supra]

Quote:

Originally Posted by Makeup_BeautyD so i went in for a interview today and it was a disaster .. i mean i knew the history and everything else but i really lacked in costumer service skills and they really complemented me on my makeup but to apply for a lower cosmetic counter job and come back... i walked out of there in tears... :-(

I was once told that by a cosmetic department manager when I first started as a runner and a major retail company. I still tried out for MAC and didn't get it, but tried later at another counter with no problem. If you have any questions about "customer service" please shoot me a PM.

 

[Makeup_BeautyD]

thank you!!! yes i felt so depressed and disappointed in my self... i mean i know how to do makeup and it just really hurt my feelings that they didnt see how passionate i was to the company and i would of really tried my best to work on my costumer service skills. thank you again! i am still going to be hitting up every MAC store around me even if it is located in another country lol

 

[Makeup_BeautyD]

Quote:

Originally Posted by LC omg are you kidding me??? that's terrible. they're bitches. go apply at a different mac, they're not all like that.

thank you!!! yes i felt so depressed and disappointed in my self... i mean i know how to do makeup and it just really hurt my feelings that they didnt see how passionate i was to the company and i would of really tried my best to work on my costumer service skills. thank you again! i am still going to be hitting up every MAC store around me even if it is located in another country lol

 

[Makeup_BeautyD]

Quote:

Originally Posted by miss_supra I was once told that by a cosmetic department manager when I first started as a runner and a major retail company. I still tried out for MAC and didn't get it, but tried later at another counter with no problem. If you have any questions about "customer service" please shoot me a PM.

THANK YOU!! i walked out of there just confused and hurt.. i don't really know how to improve my costumer service skills so i can be able to do much better on my second interview with them. when they ask you to pretend to sell a item such as a water or anything? what is it they want to hear? or they also asked me to name a time where you provided great costumer service and name a time where you lacked in costumer service? and also how the hell do you stay so calm when three very intimidating people are in the room lol

 

[aninhabr85]

I think when they said customer service skills they meant "retail experience" maybe? Because even though it's great to have makeup experience overall what matters in the end is your sales and if you will be able to sell.
I've seen AMAZING artists at the counter that don't sell much. It's great to have the passion to do makeup, but SHOW them that you are able to sell as well.

 

[LC]

Quote:

Originally Posted by Makeup_BeautyD THANK YOU!! i walked out of there just confused and hurt.. i don't really know how to improve my costumer service skills so i can be able to do much better on my second interview with them. when they ask you to pretend to sell a item such as a water or anything? what is it they want to hear? or they also asked me to name a time where you provided great costumer service and name a time where you lacked in costumer service? and also how the hell do you stay so calm when three very intimidating people are in the room lol

In MAC training they actually teach you how to sell anything... I could sell a bible to an aetheist biker because of their amazing sales training. they call it "FABCE"
F - Feature - list one feature of the product
A - Advantage - list an advantage of that feature
B - Benefit - list a benefit of that advantage
C - Complimentary Item - list an item that would be a nice pair with what you're trying to sell
E - Emotional Connection - list a personal reason why you like the item youre selling...

for example, with selling a water bottle, you could say

"One of the nice things about this particular water is that it's taken from a source where there are no animals present (feature) which means no dirty animal hair, feces, or bacteria will come anywhere near the product (advantage), meaning, there's no chance of you getting sick (benefit). We also sell these mini packets in all sorts of flavors so that you can choose what flavor water you want (complimentary), I personally like this water best because my grandmother introduced me to it many years ago before she passed. (emotional)"

This example is super cheesy, but MAC won't care. Theyre looking to see if you know the general concept of selling, which for most companies just consists of focusing on just the features and benefits of a product. It doesn't matter if you tell them that the water cures cancer, theyre just looking to see if you know how to sell. Hope this helps

 

[andicandi3x12]

Stupid Holiday Weekend!!!! I wanna know if its a yes or no already. This waiting is the worse its so hard to stay positive.

 

[aninhabr85]

I know what you mean girl!
After my demo I waited about 10 days to hear from them regarding their decision. But my situation it a little different cause I only went through 3 interviews(with Homa, Demo interview and at the same day of the demo with the MRO) but they were doing demos all days with tons of people... so I knew they had to select between a lot people and that it could take awhile.
Good luck!

 

[paparazziboy]

i dont know what to do im kinda nervous.

ok so i went in a few months ago, i turned in my app i met the store manager and the trainer and they both looked at my portfolio. they said they were going to get ready to start hiring again because of a new counter opening and freelancers were moving to permanent positions. this was months ago. they told me i had to wait to do my demo cause the trainer was gonna be gone for a month doing training somewhere.

so i waited and called left messages for the manager about my app to check the status i heard nothing i was about to give up.

well recently the MAC store manger that i had talked to came into the restaraunt i work at and sat in the bar area where i work at normally. i was like oh you work for MAC she said yes i said lisa right she said yes i then when on to tell her i applied and she looked at my portfolio she was like yes i remember you how r u blah blah blah she said u applied for a freelance position right. i said yes she said dont worry love i remember you we havent hired any new staff yet the trainer has been gone come in in june when she is back and we can set you up for a interview and demo in the same day. i bought her a drink to make sure she remembered me we talked about other things than makeup she had just come from a jewelry show and had these amazing snake pieces she had just bought on.

when she left she gave me a hug and said to make sure i come on and see her soon

im kinda nervous i dont know what to do or how to really prepare for this

some one plz help

 

[SarahC0612]

I have a MAC interview, Can anyone give advice?

Hi!
I currently work a desk job here in Cincinnati OH. I have decided to try for a part time or freelance position with MAC, so I dropped off a resume and portfolio to the manager at my local freestanding store about 2 months ago. She and I are pretty cool since I literally go there every single weekend to shop! The regional recruiter contacted me via email this week and set up a phone interview. My question is, what to expect? I have read other threads on here and most people have said they started with a group interview and if they passed that, were then sent on to do the demo interview. Not that many people have mentioned phone interviews, but most of the posts I was reading were older so perhaps the process has changed? I just want to know what to expect, like will it be phone interview, then group, then one on one? Or no group? Or what??? Any info anyone has to share would be greatly appreciated!!!!!!!!!!

Thank you!!!!

 

[JustAddSparkles]

Re: I have a MAC interview, Can anyone give advice?

No idea- but good luck!!

 

[QueenBam]

Re: I have a MAC interview, Can anyone give advice?

You'll probably have an interview with the regional recruiter and if that goes well, a demo with a MAC store or counter manager.
That's what I had anyway

 

[QueenBam]

Quote:

Originally Posted by paparazziboy i dont know what to do im kinda nervous. ok so i went in a few months ago, i turned in my app i met the store manager and the trainer and they both looked at my portfolio. they said they were going to get ready to start hiring again because of a new counter opening and freelancers were moving to permanent positions. this was months ago. they told me i had to wait to do my demo cause the trainer was gonna be gone for a month doing training somewhere. so i waited and called left messages for the manager about my app to check the status i heard nothing i was about to give up. well recently the MAC store manger that i had talked to came into the restaraunt i work at and sat in the bar area where i work at normally. i was like oh you work for MAC she said yes i said lisa right she said yes i then when on to tell her i applied and she looked at my portfolio she was like yes i remember you how r u blah blah blah she said u applied for a freelance position right. i said yes she said dont worry love i remember you we havent hired any new staff yet the trainer has been gone come in in june when she is back and we can set you up for a interview and demo in the same day. i bought her a drink to make sure she remembered me we talked about other things than makeup she had just come from a jewelry show and had these amazing snake pieces she had just bought on. when she left she gave me a hug and said to make sure i come on and see her soon im kinda nervous i dont know what to do or how to really prepare for this some one plz help

PSSSSSSSSSSSSHHHHHHHH sounds like you're set to me!!!

 

[sa'raimilan]

This is my update to the interview with Homa.

Its been a fews weeks and still no call back. My nerves are getting the best of me. She said she would get back to me in a few weeks to inform me if I will have a demo interview. The pressure is on but I think I will be ok. Until then I am still freelance and trying to build my clintele. Wish me luck girls and I will keep you guys posted.

 

[sa'raimilan]

This is my update to the interview with Homa.

Its been a fews weeks and still no call back. My nerves are getting the best of me. She said she would get back to me in a few weeks to inform me if I will have a demo interview. The pressure is on but I think I will be ok. Until then I am still freelance and trying to build my clintele. Wish me luck girls and I will keep you guys posted.

 

[andicandi3x12]

I would just call her, especially if its been a few weeks. She is very organized and will just let you know if you call!

 

[LC]

she waited several weeks to call me

 

[lilMAClady]

I have a phone interview on Tuesday. I'm nervous, but I think I will be fine. I'm honestly a horrible sales person....but then again I've never sold anything I loved. I love M.A.C and just decided to give my best and hope that's enough. If not I'll just do what I've always done. Buy too much M.A.C!

 

[sandrrra]

I have a phone interview friday! Im super excited but super nervous too, for thoes of you that have had one already what type of stuff do they ask??