MAC RAVES - Great MA/Counter/Online Experiences
- Thread starter devilzwind
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kk-skinny
Active member
Re: Great MAC Pro Experience
Quote:
i was thinking about doing that.
Quote:
Originally Posted by amoona
That's great. You should definetly write about your experience on maccosmetics.com. They usually send you something free for writing in plus it's a great thing for the MUA to get a compliment. All our managers see that, including our regionals, and even the VP of MAC reads them. Hell even just copy and paste what you wrote here and send it through the MAC website. |
i was thinking about doing that.
claresauntie
Well-known member
Re: Great MAC Pro Experience
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Sounds like she's had some not-so-nice treatment in the past. I suppose if I were at all socially anxious and then routinely got treated like crap, I'd be nervous, too.
kk-skinny: Thanks for giving your report of a nice experience! I'm sorry that some MAs make MAC seem intimidating. I know a lot of my customers get overwhelmed by all of the colors and the fact that they don't know what half of the products even do!
I'm really glad the MAs there helped your visit be extra-successful.
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| Originally Posted by lara
It's just a shop, why get nervous about it? |
Sounds like she's had some not-so-nice treatment in the past. I suppose if I were at all socially anxious and then routinely got treated like crap, I'd be nervous, too.
kk-skinny: Thanks for giving your report of a nice experience! I'm sorry that some MAs make MAC seem intimidating. I know a lot of my customers get overwhelmed by all of the colors and the fact that they don't know what half of the products even do!
thewickedstyle
Well-known member
Re: Great MAC Pro Experience
Quote:
PBI, do you email it to someone or is there a page for customer experiences or something? I only ask because a MUA spent a hella long time with me last nite trying to color match me; I bought everything she recommended and today I was in a parade. I was on a float for 4 hours in the beating hot sun and there were newspaper and television cameras everywhere, and my foundation stayed perfectly. I know it's because that poor MUA tried like 5 different things on me last nite until she was satisfied I had something that worked. I wish I had gotten her name.
Quote:
| Originally Posted by amoona
That's great. You should definetly write about your experience on maccosmetics.com. They usually send you something free for writing in plus it's a great thing for the MUA to get a compliment. All our managers see that, including our regionals, and even the VP of MAC reads them. Hell even just copy and paste what you wrote here and send it through the MAC website. |
PBI, do you email it to someone or is there a page for customer experiences or something? I only ask because a MUA spent a hella long time with me last nite trying to color match me; I bought everything she recommended and today I was in a parade. I was on a float for 4 hours in the beating hot sun and there were newspaper and television cameras everywhere, and my foundation stayed perfectly. I know it's because that poor MUA tried like 5 different things on me last nite until she was satisfied I had something that worked. I wish I had gotten her name.
kk-skinny
Active member
Re: Great MAC Pro Experience
Quote:
http://www.maccosmetics.com/customerservice/email.tmpl
sort of. you just email them about your experience. theres a drop down list that has options, and you can click my service at a MAC counter.
Quote:
| Originally Posted by thewickedstyle
PBI, do you email it to someone or is there a page for customer experiences or something? I only ask because a MUA spent a hella long time with me last nite trying to color match me; I bought everything she recommended and today I was in a parade. I was on a float for 4 hours in the beating hot sun and there were newspaper and television cameras everywhere, and my foundation stayed perfectly. I know it's because that poor MUA tried like 5 different things on me last nite until she was satisfied I had something that worked. I wish I had gotten her name. |
http://www.maccosmetics.com/customerservice/email.tmpl
sort of. you just email them about your experience. theres a drop down list that has options, and you can click my service at a MAC counter.
panther27
Well-known member
Had the best experience with MAC CS
The coolest thing happened today!I had emailed MAC customer service about a month ago about the fact that I was disappointed that my counter would not be receiving some of their Heatherette shipment due to a lost shipment.After that I kinda just forgot about it and then 2 and a half weeks ago I got an email from them apologizing and telling me that I can call them.Then I got another one apologizing and saying that they would be sending me free gift!!I was like well that's cool I wasn't expecting that.So today in the mail I got a package from MAC and inside was Electric Coral pigment,I was so shocked at this and so happy I almost screamed.I had sent them a seperate email commenting that I wish that electric coral would be put in a collection,but I never imagined this!I wrote MAC an email just a little while ago thanking them for this.I also just wanted to say that MAC does pay attention to emails and they have the BEST customer service ever.Sorry for such a long post but I just wanted to share this.
The coolest thing happened today!I had emailed MAC customer service about a month ago about the fact that I was disappointed that my counter would not be receiving some of their Heatherette shipment due to a lost shipment.After that I kinda just forgot about it and then 2 and a half weeks ago I got an email from them apologizing and telling me that I can call them.Then I got another one apologizing and saying that they would be sending me free gift!!I was like well that's cool I wasn't expecting that.So today in the mail I got a package from MAC and inside was Electric Coral pigment,I was so shocked at this and so happy I almost screamed.I had sent them a seperate email commenting that I wish that electric coral would be put in a collection,but I never imagined this!I wrote MAC an email just a little while ago thanking them for this.I also just wanted to say that MAC does pay attention to emails and they have the BEST customer service ever.Sorry for such a long post but I just wanted to share this.
KimmyAnn_678
Well-known member
Re: Had the best experience with MAC CS
Wow! Lucky you
It's great to hear that they actually read their e-mails and do something about them.
Wow! Lucky you
purrtykitty
Well-known member
Re: Had the best experience with MAC CS
OMGGGG!! That is so awesome!! I'm in love with how versatile electric coral is! I don't think my sample is going to last me, so I'll be needing to get a f/s one.
OMGGGG!! That is so awesome!! I'm in love with how versatile electric coral is! I don't think my sample is going to last me, so I'll be needing to get a f/s one.
FiestyFemme
Well-known member
Re: Had the best experience with MAC CS
That's awesome!
That's awesome!
Angelcorrine
Well-known member
Re: Had the best experience with MAC CS
Wow, that's awesome!
Wow, that's awesome!
coachkitten
Well-known member
Re: Had the best experience with MAC CS
That is a really nice gift! It is nice to know that they do respond to problems. Enjoy the pigment!
That is a really nice gift! It is nice to know that they do respond to problems. Enjoy the pigment!
