Most cliche'd day at MAC ever?

[lipshock]

Quote:

Originally Posted by Bernadette My co-worker just told me about some weirdo that called the counter today and said "Some cupcake that worked there sold me foundation and put cholride in it and now it's burning my skin!" Then the lady started to scream and cry and started shouthing "The tears are burning my skin!!!!" !!!

I LAUGHED SO HARD AT THIS. My sides and stomach hurt ... omg, I can't stop. Don't ask me why I think it's this funny but it is. "the tears are burning my skin!!!" <--- priceless!

 

[Edie]

I don't work at MAC but was lucky enough to witness this the other day:

I was walking towards the MAC counter to make my purchase when this lady (around 40ish ran like a bat out of hell to get in front of me, I wasn't in any kind of rush and just let her in plus I knwo all the girls at my counter and usually have a little chat with them, she then turned around and said "I was already here". Um ok, well I didn't say anything but Oookay.

So anyway she was buying a lipstick and the MA scanned it and for whatever reason the price was scanning up wrong. It was cheaper that what was being scanned so she asked another MA and they worked it out and got the new cheaper price up on the till.

So then the lady said "Well I should really get that for free because it scanned wrong"
The MA: "Um sorry ma'am but we can't actually do that".
Lady: "Thats policy anywhere, if it scans wrong then I should get it for free".
Other MA: "Ma'am, we can't actually do that".
Lady: Throws her bags on the floor, put her hands on the counter and yells "Get me your manager".
MA: "Ok, just one moment".
Other MA: "Sorry Ma'am i'll just serve this lady behind you".
Lady: " I don't have time for this, I want this dealt with now...incoherant blabber to herself". She then stepped aside. and I got served.

Manager came over. Couldn't hear what she was saying but the ladies comments:
"Your staff has been rude and unhelpful"
"If I don't get it for free then im leaving without it and you'll never get my business again"

Then her last comment as she picked up her bags:
"You can all just Pi$$ off"!

I stayed back and let the manager know that the girls where neither rude nor unhelpful.

I actually got told by an MA in our city store that she had a lady come in with "Ice Scabs" all over her face and asked if she could cover them up. The MA apparently told her that due to OH&S (Health & Safety Regs) she couldn't actually touch her as her face was bleeding in several places. The woman apparently got up swore at the top of her lungs every dirty word you could imagine and knocked over the smoke signals stand and got escorted out of the shop. Now this is all hear-say (spelling?) but from the look of her co-worked behind her who was nodding and laughing I took it that she was telling the truth. To be honest I would believe it anyway with some of the people that walk through the city!

Oh and this was the funniest thing ever:

Woman: I need a brown eyeshadow
MA: What kind of brown
Woman: An eyeshadow
MA showed her a few browns and explained the different textures and finishes.
Woman: I really just want a brown eyeshadow.
MA: Ok. Picked one up and said this is a nice plain one.
Woman: How much
MA: They are $30
Woman: WHAT! For an eyeshadow. That's a rip off.
She then walked over to Revlon.

Haha...

 

[lara]

Quote:

Originally Posted by Edie I actually got told by an MA in our city store that she had a lady come in with "Ice Scabs" all over her face and asked if she could cover them up. The MA apparently told her that due to OH&S (Health & Safety Regs) she couldn't actually touch her as her face was bleeding in several places. The woman apparently got up swore at the top of her lungs every dirty word you could imagine and knocked over the smoke signals stand and got escorted out of the shop. Now this is all hear-say (spelling?) but from the look of her co-worked behind her who was nodding and laughing I took it that she was telling the truth. To be honest I would believe it anyway with some of the people that walk through the city!

If this was in Myer, then yes, it's completely true. There are a few frequent fliers who come and terrorise the cosmetics floor whilst bleeding, twitching and generally being completely out of their gourd.

Farking meth-heads. Keep your scabby crazy arse out of my store.

 

[Jin_kee]

Quote:

Originally Posted by Edie MA: They are $30 Woman: WHAT! For an eyeshadow. That's a rip off. She then walked over to Revlon. Haha...

$30 for an eyeshadow?
But that ice scab thing is disgusting. Some people are just dirty. Maybe wait until it heals? geez lol

 

[Edie]

Quote:

Originally Posted by lara If this was in Myer, then yes, it's completely true. There are a few frequent fliers who come and terrorise the cosmetics floor whilst bleeding, twitching and generally being completely out of their gourd. Farking meth-heads. Keep your scabby crazy arse out of my store.

I think its a DJs. I could be SOO wrong though? Near City Tattersals, like the same street. Its the one on the bottom floor and its to the immediate left of one entryway. And there are two sets of Eyeshadow stands (ha ha now THAT i remember clearly

).

Yeah my best friend works in a lingerie store on George Street and she says she gets all sorts of weirdos in her store. Once a 'homeless guy' (really she has no proof that he was homeless, could have just not washed for...a few years') with no shoes wanting to buy a bra???

Jin_kee: YEP $30 AU dollars. We're ridiculously overpriced here compared to the US. When I went there I went NUTs myself. i probably looked like a weirdo myself because I was grabbing everything! haha.

 

[shabdebaz]

How about:

"Can I get an NC35"?

"Where can I get one of these eyeshadow displays? I have ALL of your eyeshadows".

"Can you match a foundation for me...no, I don't want you to put it on my face."

"Is it $48 for all three of the brush sets...together?!"

"Can you write everything down that you just used on me...I'm going to ask my mom to get it for me for Christmas."

"I'm looking for a pinkish-brown lipstick...nooo, that's too pink....and that's too brown..."

"I shouldn't be here, I have way too much makeup."

"I need to get a Studio F/X."

 

[lara]

Quote:

Originally Posted by shabdebaz "Where can I get one of these eyeshadow displays? I have ALL of your eyeshadows". "Can you write everything down that you just used on me...I'm going to ask my mom to get it for me for Christmas." "I'm looking for a pinkish-brown lipstick...nooo, that's too pink....and that's too brown..."

I counted how many times I got asked for 'special discount' the other day - 13 requests between midday and five, and only one of those requests was attached to a $100+ sale.
Number of times asked when we go on sale - 10.
Number of times argued with when I tactfully said that we never go on sale - 9.
Number of sales lost because we don't do gift with purchase - 8.
Number of people vowing to write to head office because I didn't give them GWP - 1.
Number of gins I had that night to recover - 6.

Gird your loins, girls, the holiday season is upon us.

 

[mariecinder]

I can only imagine what you ladies and gents go through during the holidays! I'll remember to be extra nice and patient when I go to pick up my Finery sets.

 

[sassenach]

I can't believe you deal with such people. I would have stabbed them in the heart with a blush brush a long time ago!

My mother worked in retail for years, and trained her children how to be a polite customer.

 

[Emmy84]

Quote:

Originally Posted by sassenach I can't believe you deal with such people. I would have stabbed them in the heart with a blush brush a long time ago! My mother worked in retail for years, and trained her children how to be a polite customer.

Same here, my Mom didn't work in retail, but we were raised to be polite. My Mom would beat my ass to this day [and I'm 23] if I was rude like some of these people are!

 

[BunnyBunnyBunny]

I get so much weird attention... =/

Yesterday I was with someone, and then afterwards a fellow artist came up to me and said that she had just caught someone staring at me. To embarass him, she went up to him and asked "Oh hello, did you need any help today?" and he just said "I'm just looking." and promptly added "Boy or girl" and pointed at me. She angrily replied "You're rude, leave." xD hahaha. She said she was tempted to ask him if the woman he was with was a man or a woman, HAHA wow.

Today a crazy customer (that hates a fellow artist because she says that the artist is "Chinese"... she is Peruvian! The woman came up and was asking about bronzers. She then said that my skin is flawless, then proceeded to rub her hand on my cheek to see how close I shave. 0__0 UM NO TOUCHING MY FACE THNX.... wow, I was just shocked I didn't say anything... if she does it again next time I'll ask her to back off... but dear lord...

 

[II3rinII]

a new one today:

im cleaning the lipsticks and a lady comes up and asked if i know the color creamsicle, she points at mo'range and says its like one of those. i look puzzled because being the mac addict i am, i know almost every name of every product past and present. so i ask my 2 co-workers, "do you all remember cremesicle lipstick?" they both cant recall it, and theyve been with mac for several years. we go on to explain that sometimes colors are limited or become discontinued, maybe it was an older collection. then a thought came to me, i asked " did you get it from us, is it a mac color?" the woman answers "no, its not mac" and kept walking..... i had to go behind the wall partition to bang my head, my co workers couldnt stop laughing. my new saying - "im so over stupid"...

 

[makeupgal]

Quote:

Originally Posted by lara Gird your loins, girls, the holiday season is upon us.

I can't stop laughing!!!!

 

[Jeisenne]

One of my first jobs during my senior year in high school was at a department store called The Broadway (I think they got bought out by Macy's sometime in the mid 1990s... yes I'm dating myself here lol). My cousin worked at Clinique and next to her I'm the resident makeup junkie in the family, so she helped me get a summer job working at the counter.

All of these stories bring back so many horrible memories of working that counter. It's pretty much the same no matter what line you work for. Clinique is big on skin care products and we'd have customers who would stick their fingers into the lotion testers and then ask if they can keep them because "they contaminated the tester" and it would be better than just throwing it away because that's wasteful. We had one lady who would fake sneezing on the compact powder testers and then ask if she could keep it. Those are probably some of the worst customers I've ever seen.

Sometimes I tell myself that I might be able to scrub up my retail resume, get my friends to model for me, and try to get a job at a counter, but all I have to do is think about my department store job during the summer of 1991 and I suddenly change my mind. I'll just stick to medicine and keep on working my nursing degree

 

[iheartcolor]

If I had more time I could write volumes of horror stories from when I worked at Sephora. I'd say the worst clients were the Bare Escentuals ones. I just want to poke my eye out thinking about it!

These stories crack me up - I can feel your pain!

-Lauren

 

[Bernadette]

Quote:

Originally Posted by Jeisenne One of my first jobs during my senior year in high school was at a department store called The Broadway (I think they got bought out by Macy's sometime in the mid 1990s... yes I'm dating myself here lol). My cousin worked at Clinique and next to her I'm the resident makeup junkie in the family, so she helped me get a summer job working at the counter. All of these stories bring back so many horrible memories of working that counter. It's pretty much the same no matter what line you work for. Clinique is big on skin care products and we'd have customers who would stick their fingers into the lotion testers and then ask if they can keep them because "they contaminated the tester" and it would be better than just throwing it away because that's wasteful. We had one lady who would fake sneezing on the compact powder testers and then ask if she could keep it. Those are probably some of the worst customers I've ever seen. Sometimes I tell myself that I might be able to scrub up my retail resume, get my friends to model for me, and try to get a job at a counter, but all I have to do is think about my department store job during the summer of 1991 and I suddenly change my mind. I'll just stick to medicine and keep on working my nursing degree

Was it the Broadway in Chula Vista???
I had a girl pull the whole "I contaminated this, can I keep it?" thing the other day, how trashy can you be????

 

[Jeisenne]

Quote:

Originally Posted by Bernadette Was it the Broadway in Chula Vista??? I had a girl pull the whole "I contaminated this, can I keep it?" thing the other day, how trashy can you be????

No hon it was The Broadway at Fashion Valley Mall. The whole "contaminated" thing is just so low class, we had people try to do that at least once a day. Sad too because these were upscale department stores, you'd think that people who shopped there would have some social graces at least.

 

[giz2000]

Quote:

Originally Posted by amoona - the customer who tricks you into doing a full face, they start by asking if they can "see what this color looks like" and then want a foundation and mascara, and blush, and so on

I get a lot of those...I fell for it 1 time only...never again!! What I do now is that I use different colors on either side of their face (different e/s on each eye, etc). That way, they either have to wipe it off or go out looking like an idiot...

 

[newagetomatoz]

Even though I never worked in retail or for MAC, I just want to say that I share your pain. I used to work at a food stall for an outdoor concert series and in market research where basically I called people and asked them to do a survey--yesh I know that I was one of those people that everyone hates. But it was easy money. Reading this thread reminds me of my time doing that and makes me laugh! Thanks so much for starting and posting on this thread!

And, ever since working in market research and the concerts, I am always extra nice and patient to people who work in retail because I am well aware of what they have to put up with.

If it is any consolation....I love you guys!!!

 

[lara]

Quote:

Originally Posted by giz2000 I get a lot of those...I fell for it 1 time only...never again!! What I do now is that I use different colors on either side of their face (different e/s on each eye, etc). That way, they either have to wipe it off or go out looking like an idiot...

I'm always surprised at the large number of people who will get up and leave the store with two completely different sides of make-up though!