Returning anything from HK collection?

[mszgrace]

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Originally Posted by VitaBellaMakeup I disagree with you. I have tried on a few things and then left the store and found out that in natural lighting things looked different... sometimes better, sometimes worse. In fact, most people who swatch foundations especially, should go outside and look at it in natural lighting to make sure the color does match your skin. They even stressed this point in makeup school. One day we had trouble matching my foundation in makeup school and my teacher took me to the window to see it in natural lighting. I dont think that the person on here abused the return policy. I cannot tell you how many times an MA told me to buy something and if I didnt like it, I can always return it. Almost always, I ended up liking the product or making it work. In one case, I gave a lipgloss to my sister cause it looked great with her skintone and not with mine. I think my whole time I have been in love with MAC I have returned two items. One was a lipstick cause it had a fingerprint on it and obviously someone had touched it before it was sold to me so I asked for another one. The other was a foundation that an MA tried on me. I actually went into MAC to get a blush. After talking wtih the MA, she had me try using a new foundation. I wasnt out for the foundation, but after talking to her I decided to give it a try. I thought it looked ok in the store. i went home and my family told me it was way too yellow for me. I looked at it in the lighting in my house and at work and outside and it did look very different from how it looked in the store I took it back and exchanged it for the correct color, which I love and wear all the time. I am not blaming the MA or MAC. The color did look different under the lights of the store than in other places. The wrong color was selected and when I returned it I got a color that was better for my skin tone. If you think that is abusing the return policy, I couldnt disagree with you more. MAC wants customer satisfaction and that is why they offer this policy to begin with. We all buy things and then change our mind and thats why we have time to try something out and see how it works. Sometimes MAs can talk you into buying something that you would have only thought about. Sometimes it works, sometimes it doesnt (such as my foundation story). I think if someone intentionally buys something saying that they are going to buy it now and know they will return it later, then yes that is wrong. But returning something because the product didnt work for you like you thought it would have, is what the policy is created for. Most people (including me) end up buying things we are iffy on because we know if we dont like it, we can always bring it back. In my case, I typically end up keeping the product, but if I didnt have the option to return it, I probably would never buy it at all, so I think their policy actually helps the company rather than hurts the company.

I've actually had a sad experience with an MA who seemed to be in a rush and totally messed up my foundation match. Maybe it was because I looked really young (im 17 but i look younger) and didn't seem too serious about makeup? who knows. but I am still in progress of looking for the right foundation for me so i am personally grateful towards the return policy. wow that was totally irrelevant to the thread topic. I just bought the pretty baby beauty powder in hopes to brighten my skin a bit more but it didn't show much at all

 

[TISH1124]

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Originally Posted by caffn8me Waste is waste. It shouldn't be encouraged - especially when it's because the customer has changed their mind. If the MA recommends something that doesn't work that's one thing. If it's faulty, ditto. If it's simply because the customer can't make their mind up that's unacceptable.

WHO is encouraging waste...I said...ME...If I get it home and I can't make it work I will return it if I need to...I also said I have never had to but I have no problem doing so. Return policies are in place for a reason...There are valid reasons that people have to return. My friend was given the wromg item not the one on her receipt or the item she wanted.....should she NOT return it because it is going to go to waste...since waste is waste? I never have encouraged anyone to be wasteful....But I also am not going to make someone feel bad because they need to return a item when they have probably spent thousands over the years without every returning. Makeup is not the main concern for me when it comes to waste in this world...if we were talking about water, food or the like I would see things differently...But we are talking about a makeup item.

 

[caffn8me]

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Originally Posted by mochabean If MAC didn't want us to return anything, they wouldn't have a return policy.

What on earth makes you think M·A·C wants people to return a perfectly good product? Just because the company has a returns policy that generously allows people to return unwanted (as opposed to faulty) products for any or no reason doesn't actually mean that it wants people to return things. It doesn't. The fewer things returned the better.

 

[brownsuga lady]

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Originally Posted by TISH1127 No offense but it's not buying a S200K house it's a $14 tube of lipstick or similiar....I for one am not getting ready to do analytical testing, weather checks, wind directions or road conditions on a makeup item. The MA does not have time to waste on me doing that crap anyway....That is totally unrealistic...If I was working and someone was wasting my time with all that over a tube of lipstick I would be calling security. Returning a makeup item occasionally is not harming the environment or killing a whale .

I agree.

 

[TISH1124]

The less returns to MAC the better for who?

 

[caffn8me]

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Originally Posted by TISH1127 There are valid reasons that people have to return. My friend was given the wromg item not the one on her receipt or the item she wanted.....should she NOT return it because it is going to go to waste...since waste is waste?

There are perfectly valid reasons to return things. I have never said there weren't so don't even try to imply that I have.

There are also reasons with very little validity and it's those I am talking about. If you buy something and later change your mind, that's not the company's fault. Sell it on eBay, swap it with a friend. If it's a particularly sought after LE item you may actually make a profit selling it after it's sold out. Returning it to the store gets the whole product thrown out and only the packaging reused.

Some companies in the UK which have generous returns policies like M·A·C now require people seeking refunds or exchanges on products which aren't faulty to give name and address details so they can track abuse. I think that's a sensible approach.

 

[caffn8me]

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Originally Posted by TISH1127 The less returns to MAC the better for who?

I'd have thought you could work that out for yourself. It's better for the company as it lowers costs and like it or not, the costs of returns are factored into the retail price of the products. I have no doubt that if the rate of spurious returns was significantly lower there would be lower end user pricing. The end user prices aren't completely unrelated to production costs.

It's also undeniably better for the environment. Try arguing against that.

 

[TISH1124]

I am not implying anything....just as I am sure you weren't when you responding to me regarding the encouraging of waste...However what I am saying is...MAC obviously is okay with their return policy and that is why it is in place...so why would anyone else have a problem with it unless they are the owner of the company. I think MAC is quite capable of making the best rules and policies for their company and their profits.

 

[X4biddenxLustX]

I hate returning or exchanging stuff period. Whether it be clothes, shoes, whatever. I wont lie but I have done a lot of returning and exchanging with skincare products. My skin is SUPER sensitive and practically every face wash and moisturizer I've tried throughout the years has caused a reaction. It is very frustrating not only for me but probably the company also. But I can't help if someone causes my face to break out into itchy bumps =[ I'm tight on money so I can't just keep the item (if it's only been used just a few times) and have it sit around or even give it away to anyone. I do feel really bad about it even when I try to get a sample of something first but will be told that I can just buy it now and try it and return it if it doesn't work. I'm not a sample hog but I like to try something especially when it comes to skin care for a little bit to see how my skin reacts to it.

But anyways back on topic... today I bought Mimmy l/p, Big Bow l/s and Fun n' games BP blush. I had my MA do a swatch of of Mimmy and Big Bow individually and on top of each other on the back of her hand. The color was sooo pretty! As for fun n' games, I've been waiting for a peachy neutral colored blush to come out in an LE collection (I like buying LE items for some reason). The MA and I agreed that this would go perfect with a smokey eye look which I like to rock most days whenever I'm wearing makeup. So far, I'm very positive that I won't be having to return anything or swapping it or anything like that.

 

[caffn8me]

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Originally Posted by TISH1127 I am not implying anything....just as I am sure you weren't when you responding to me regarding the encouraging of waste...However what I am saying is...MAC obviously is okay with their return policy and that is why it is in place...so why would anyone else have a problem with it unless they are the owner of the company. I think MAC is quite capable of making the best rules and policies for their company and their profits.

You've completely overlooked the environmental impact of waste. It has a real cost.

The impact of throwing out a single jar of pigment is probably far greater than throwing out a plate of food because of all the chemical synthesis involved in making the ingredients.

Perhaps you simply don't care about the environment but that doesn't mean others don't.

 

[TISH1124]

Oh I absolutley care...But so does MAC that is why the items are not just trashed....they are disposed of properly and the containers are recycled.....so would it make the environment much safer if I just throw it in my own trash....Anyway I am not going to keep going back and forth on this...Sellers return policies are in place for a reason...and I am not disputing thier reasons for allowing returns...Because MAC cares about the environment...if they thought their return policy was hurting it...they would amend it! SURELY! Sorry you don;t agree with their policy...I personally do.

 

[caffn8me]

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Originally Posted by TISH1127 Oh I absolutley care...But so does MAC that is why the items are not just trashed....they are disposed of properly and the containers are recycled.....so would it make the environment much safer if I just throw it in my own trash <snip> Sorry you don;t agree with their policy...I personally do.

I don't agree with people who abuse M·A·C's generous returns policy. I have not said I disagree with their policy (show me where I have). You're right that throwing an unwanted product out with the rubbish has a greater impact on the environment than returning it to M·A·C but sellling it to someone who will use it or swapping it with someone for something they don't like will have the lowest impact on the environment - the product will not have been wasted at all. Nobody here should have any trouble selling or swapping their unwanted cosmetics.

 

[caffn8me]

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Originally Posted by mszgrace I've actually had a sad experience with an MA who seemed to be in a rush and totally messed up my foundation match.

I've got no problems with returns in this situation. The MA messed up and you should quite rightly get an exchange or a refund. You're not talking about returning it because you couldn't make up your mind in the first place and just went and bought it anyway.

 

[minni4bebe]

I work for my money, not mac, therefore, if I buy something and I don't like it, I am entitled to get my money back. BTW, you do realize your argueing over returning MAKEUP. It's not that serious. Besides, we are all allowed to have an opinion, just because most of us don't share yours doesn't mean that you have to get so upset over it.

 

[OfficerJenny]

People are gonna return things if they don't like it
People are gonna return things cause they don't think they will use it
People are gonna spend 500 dollars on makeup for their wedding then return it

Lets stop arguing and start talking about if we returned any Hello Kitty items, kay?

 

[minni4bebe]

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Originally Posted by OfficerJenny People are gonna return things if they don't like it People are gonna return things cause they don't think they will use it People are gonna spend 500 dollars on makeup for their wedding then return it Lets stop arguing and talk about if we returned any Hello Kitty items, kay?

I had my hair done today and like ALWAYS, it's not what I wanted, but YOU MADE ME LAUGH. You have a nack for that, thanks!

 

[TISH1124]

No I haven't but I want to return something now damnit.....digging thru bag trying to see if I can part with any of my lovies! j/k But No I have not YET...but maybe

 

[OfficerJenny]

I'm not using anything until I figure a way to use it, so if I do end up hating something, I will sell it on eBay, and it will cost $50.

 

[TISH1124]

^^^ I have only used Fashion Mews and I luuurve it!!

 

[mszgrace]

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Originally Posted by caffn8me You've completely overlooked the environmental impact of waste. It has a real cost. The impact of throwing out a single jar of pigment is probably far greater than throwing out a plate of food because of all the chemical synthesis involved in making the ingredients. Perhaps you simply don't care about the environment but that doesn't mean others don't.

ouch. but i guess that has some truth behind it. reminds me of the whole sad kids in africa business