I read all the thread and i just wanted to say my opinion about returning the item and stuff.
I have a point of view which is a little in between "return always and in all situations" and "never return".
I like the fact that you can return an item you don't like, even if you have already used it, because i think it makes you feel comfortable when you shop and it makes you feel like the brand has a costumer-friendly point of view...of course this is a market strategy in my opinion, but it's a good one, fair and right, because we pay for our MAC goodies (and oh my gosh, sometimes soo much!XD) and it's good to feel that the brand want you to be happy with the products in any possible way, even if it means returning an used item.
But i do really dislike the fact that someone thinks "oh well i don't love it but it's cute, i'm buying it, i'm trying it at home and if i don't like it i can always return it"...i mean...they don't raise the prices for this, they always recicle...so what? It's like buying without making your brain work before. Just "oh my god HK!!! I'm going out of my head!! I gotta have it!!!" (i'm dangerously in this mood but i'm trying to calm down before it comes in stores in europe XD) then when the excitment goes away you just realize that you bought on impulse, without thinking about it. It is called sauvage consumism, and i don't want to act like the Naomi Klein of the situation, because i'm a consumist myself, but i just think we could just stop a moment and think about it before spending our money in something that we don't really want. If you're not sure you can always put the item on hold at your shop, if it's LE, and go back a few day after to buy if you still want it.
I think it's really a pity and a waste if something i bought without thinking about it it's just thrown away because i didn't take even a couple of hours to think if i really wanted it or not. Someone return items that are even not opened...i really can't understand this...it's not like it doesn't show good on your skin in natural light or outside the shop, it's just that too often we don't think before buying (even though the MAC MAs should check better what they're selling you because it's a pity if they give you the wrong item, you realize it at home and the day after they throw it away even if it's unopened, like Charlie'sAngel says). Ok, MAC allows me to do it...so what? If you really had the wrong idea by trying it in the shop ok, return it, but in my opinion it shouldn't become a habit.
And I think we should always consider how to use a product in another way, before deciding it's not working for us. I recently bought studio fix, and the MA matched NC20 for me, but using it i realized that it's just too dark and yellowish for me. Today i bought the studio sculpt and realized that NWs are better for me and bought NW15 but i will not return the studio fix because i think i can always use it to fix my make up and control shine in summer. Same goes with honesty e/s: it was good swatched on my hands but on my eyelids it turns into just some pale tiny glitters. I think in this case it's ok to return but i will try to use it in some way before i decide to return it.
What i simply wanted to say with this mega-unuseful-post it's that i think that we could just think more before buying...i sometimes buy some "must have" item on impulse too and i hate it, because i feel like i don't have control on my own decisions.
I really don't want to judge anybody, but i think that a more responsible attitude in buying would be great, for us and for MAC too XD