Returning anything from HK collection?

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Seeking Refuge

Well-known member
I just bought Mimmy and Cute-ster online. I wanted a BPB, but because I couldn't decide by looking at the swatches online and not on my fingers, I passed.
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I'm hoping I love both, which I'm thinking I will. As long as Cute-ster isn't like Ahoy, There! with its chunky glitter ...
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As of now, no. I really hate to return things, but there are times I can't help it.

Like last week when the MA insisted I was NW20 in the new concealer which I come to find out later I wasn't. She swatched it on the darker part of my hand instead of the lighter skin of my face, what a concept.

I also had to take one of the Cremesheen lipglasses back, because as hard as I tried, the drugstore taste made me gag and I wanted to keep it so badly. What made me mad was as much as I smelled them at the counter, I could only tell the difference later on. Now I regret not keeping it to sell/swap or send to a friend.
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xxManBeaterxx

Well-known member
Am i returning anything.... nope! But i kind of want to swap away my mimmy lipglass :\ the rest of the HK products i bought i love!!

As for the environment... were totally screwed anyway...
 

brownsuga lady

Well-known member
Quote:
Originally Posted by astronaut
I preordered Nice Kitty and She Loves Candy. Didn't pick them up yet but during the time of waiting for the items to be released, I don't want She Loves Candy anymore.

Return it.
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j/k Trying to lighten the mood in here...
 

LionQueen

Well-known member
Quote:
Originally Posted by caffn8me
Which store is the counter in? It might be a store policy (Nordstroms for example) rather than a M·A·C one. Standalone stores shouldn't have this policy as M·A·C allows its artists to offer samples for the customers to try. The M·A·C gives the correct procedures for artists to offer samples for customers to take home.

Some are reluctant to offer samples of pigment as they can easily be resold. I've been offered all sorts of samples to take and try at home over the years but I generally use standalone stores.


Ahh, that might be it then :/ It's in Nordstroms at Stonestown Mall. There's a freestanding store here in the city, or a Pro store or summat, but it's in an area where it's hard to find parking, and Stonestown Mall is literally four minutes from my house, so I just find it easier to pop down there... but maybe I should start going to the freestanding store. I guess it would be worth it to me if I could get samples of things
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BloopBloop

Well-known member
im very tempted to exchange cute-ster for something else. It looks too much like my viva glam v, doesnt make sense to keep both.
 

Lauren1981

Well-known member
Quote:
Originally Posted by TISH1127


I say for those who say it is so wrong for someone to return something that they simply can't use...you buy it from them so it doesn't go to waste.



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agreed!!!
i understand there are difference of opinions on here but i think this girls whole purpose was to just talk about how not happy she was with the hello kitty line (which i can agree a lot with and is the reason i bought none last night). and while i do understand where those that say it's wrong are coming from i think maybe giving suggestions as to what can be done with product one may not be pleased with will go over a lot smoother than just saying they're wrong for returning it or wanting to return it.
idk
i'm a libra
my thinking is always so damned balanced. lol! it could be 20 different opinions on this subject and i will understand where everyone of them is coming from. HAHAHAHAHA!!!
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Lauren1981

Well-known member
Quote:
Originally Posted by rocking chick
Any used cosmetics cannot be return to MAC in my country.

really?????
damn! MAC is NOT f*ckin around out there!! lol!
can i ask where you're from?

i've never seen anyone return anything here where i live now but back in missouri, while it pissed the ma's off to high levels of pisstivity, they would take back used product.....
 

Charlie'sAngel

Well-known member
Quote:
Originally Posted by caffn8me
I can't see how that's any different. The makeup returned still usually gets sent to B2M and is never sold again.


I'm not taking either sides here, I agree MAC has a wonderful return policy but sometimes returning products needs to be done.
I returned a Studio Fix foundation and concealer becuase the MA 'matched' me and when I went outside/home I looked like I had a pink face and yellow eyes.....thats a LOT of money to just suck up and throw away.
Another time I bought Creme D'Nude lipstick but was given Creme de la Femme lipstick and I didn't notice until I got home. I never used it or opened it, just brought it back the next day to return it and they THREW IT OUT!! I couldn't believe it! I mean.....it wasn't even opened....at LEAST save it for a tester or something!?
 

MsChrys79

Well-known member
I don't see where returning makeup makes a difference to MAC they simply turn around and recycle the plastic and use it to make something else....they are really smart if you think about it. they're reusing the stuff that costs the most (plastic). it probably only cost them about .5 to make each shadow.....
 

MsChrys79

Well-known member
I never used it or opened it, just brought it back the next day to return it and they THREW IT OUT!! I couldn't believe it! I mean.....it wasn't even opened....at LEAST save it for a tester or something!?[/quote]

Totally agree with that! they could do better things with the returns....but that's on them not us....
 

Eire3

Well-known member
I read all the thread and i just wanted to say my opinion about returning the item and stuff.

I have a point of view which is a little in between "return always and in all situations" and "never return".
I like the fact that you can return an item you don't like, even if you have already used it, because i think it makes you feel comfortable when you shop and it makes you feel like the brand has a costumer-friendly point of view...of course this is a market strategy in my opinion, but it's a good one, fair and right, because we pay for our MAC goodies (and oh my gosh, sometimes soo much!XD) and it's good to feel that the brand want you to be happy with the products in any possible way, even if it means returning an used item.

But i do really dislike the fact that someone thinks "oh well i don't love it but it's cute, i'm buying it, i'm trying it at home and if i don't like it i can always return it"...i mean...they don't raise the prices for this, they always recicle...so what? It's like buying without making your brain work before. Just "oh my god HK!!! I'm going out of my head!! I gotta have it!!!" (i'm dangerously in this mood but i'm trying to calm down before it comes in stores in europe XD) then when the excitment goes away you just realize that you bought on impulse, without thinking about it. It is called sauvage consumism, and i don't want to act like the Naomi Klein of the situation, because i'm a consumist myself, but i just think we could just stop a moment and think about it before spending our money in something that we don't really want. If you're not sure you can always put the item on hold at your shop, if it's LE, and go back a few day after to buy if you still want it.
I think it's really a pity and a waste if something i bought without thinking about it it's just thrown away because i didn't take even a couple of hours to think if i really wanted it or not. Someone return items that are even not opened...i really can't understand this...it's not like it doesn't show good on your skin in natural light or outside the shop, it's just that too often we don't think before buying (even though the MAC MAs should check better what they're selling you because it's a pity if they give you the wrong item, you realize it at home and the day after they throw it away even if it's unopened, like Charlie'sAngel says). Ok, MAC allows me to do it...so what? If you really had the wrong idea by trying it in the shop ok, return it, but in my opinion it shouldn't become a habit.

And I think we should always consider how to use a product in another way, before deciding it's not working for us. I recently bought studio fix, and the MA matched NC20 for me, but using it i realized that it's just too dark and yellowish for me. Today i bought the studio sculpt and realized that NWs are better for me and bought NW15 but i will not return the studio fix because i think i can always use it to fix my make up and control shine in summer. Same goes with honesty e/s: it was good swatched on my hands but on my eyelids it turns into just some pale tiny glitters. I think in this case it's ok to return but i will try to use it in some way before i decide to return it.

What i simply wanted to say with this mega-unuseful-post it's that i think that we could just think more before buying...i sometimes buy some "must have" item on impulse too and i hate it, because i feel like i don't have control on my own decisions.
I really don't want to judge anybody, but i think that a more responsible attitude in buying would be great, for us and for MAC too XD
 

TISH1124

Well-known member
Quote:
Originally Posted by Eire3

What i simply wanted to say with this mega-unuseful-post it's that i think that we could just think more before buying...i sometimes buy some "must have" item on impulse too and i hate it, because i feel like i don't have control on my own decisions.
I really don't want to judge anybody, but i think that a more responsible attitude in buying would be great, for us and for MAC too XD


I feel like people have a right to choose how to spend their earned money ....if they don't care to think about how they spend it is their decision...If they buy something they cannot use, that to is their decision to exercise the companies return policy that they bought it from. Careful purchase thoughts still lead to items that may or may not be workable for them. But to think people will analysis every single purchase so that they may never have to return it...is pretty ridiculous...and this is not just for Makeup this is for anything I personally purchase. If companies have problems with returns then they need to change their return policy. When you work in retail and sales positions you have to understand that this is one of the down sides to your job...If people do not like those downsides...maybe THEY should consider different fields.
So if I decide not to think before buying wth my own money...that is merely my own decision and should have nothing to do with anyone outside of my household that it could indirectly affect or that I care if it affects. If returning one item messes up a sales persons sales for the day...they totally have had a shitty sales day more than likely overall. When I shop it is not my intention to buy items to please my salesperson or increase their sales quota but to please myself. My buying pleases me...without a problem...if it does or does not please MAC...I personally could careless because they are not suffering by any means whatsoever. Pro-Anti-Return Advocates are baggering a policy that MAC has in place...if you don't like their policy ask them to stop taking returns....see how that works out for ya. If MAC is comfortable with their policy...what is your beef with it...
 

iadoremac

Well-known member
personally i dont like returning things because its stresssful for me but if i buy something from MAC and I dont like it I would return it because I dont have time to sell it on ebay or to do a sale or swap, i think its a total waste of time. So if you buy something and you dont like it please return it afterall you work hard for your money and you should be able to enjoy it. A company like MAC expects a few returns every now and then and thats probably the reason why they hike up the prices every year. But lets face it somethings are unavoidable. I have never returned anything from MAC because I know my skin and i know what works and what doesnt and some people dont.
 

shyste

Well-known member
caffn8me...I see u take the whole return thing seriously...but I don't feel bad...I bought the reflects glitter in very pink & girl groovy glitter eyeliner YESTERDAY AND I DON'T WANT IT...now if someone wants it, has the money today and can WIRE it to me I will express mail the ish to them...other than that it is going back to MAC TODAY with a quickness and I won't feel guilty at all..say what u may I am not keeping something I have changed my mind on..HK or not...and no I haven't used it..cause it is all still in the bag...so for all the judgemental ppl out there don't know what to tell you...be it what it may..if it couldn't be returned their would be no policy....

I was not gonna stand in the store for hours debating..she used it, I liked it, went home decided am I really gonna use it ENOUGH TO JUSTIFY THE PURCHASE, no, there is someone out there who might want it more than me, trust me they will resell only cause they didn't get enough product here at the counter...the MA's know me so they know I was just in there yesterday buying the crap....so it goes back today...end of point. By the way..I only have a counter no store so I really don't feel bad when they didn't order enough of the products in the first place that I wanted...
 

sweetie

Well-known member
"i think maybe giving suggestions as to what can be done with product one may not be pleased with will go over a lot smoother than just saying they're wrong for returning it or wanting to return it."

Yes! I only learned there was a such thing as makeup swapping and selling on different boards a few weeks ago and I just learned that it can be done on this board since I'm new and just recently got access to the clearance bin. I also only learned a few weeks ago the whole thing about them throwing out returns or whatever. I thought they used them as testers since the testers are 'used' anyway and they sanitize before you use. So you're right, informing someone that hey you have this option also is alot better (which alot of posters did do in a nice way). Someone may not have even known. But in the end return it if you want to without the fear of causing the total downfall of MAC or whatever else. It's so weird to me because it seems people are saying that you should not purchase a product that you believe you will absolutely love and that you loved in the store unless you have been given the divine wisdom that it will absolutely, positively work for you because you may be taking the product from someone who has been granted that divine wisdom. My MA would have lost out on a lot of money if I was not willing take a chance on a product. Shoot, she uses it as a selling tool IMO.. "just take it home and try.. you can always bring it back".
 

user79

Well-known member
Wow. I wish we had such a lax return policy in Europe. We can't return anything - period. :/
 

ohnna-lee

Well-known member
Quote:
Originally Posted by caffn8me
Lipsticks can be sampled without too much trouble. Pressed powders are, I agree, difficult as are things like liquid eyeliner.

Even more reason to go get dolled up by your MA with the Hello kitty collection.
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emmy282

Well-known member
Quote:
Originally Posted by MissChievous
Wow. I wish we had such a lax return policy in Europe. We can't return anything - period. :/


I was just about to say the same thing.
I don't know enough about every particular country to say, but in Spain you can ONLY return it if it's defective. This applies to MAC as well as any other cosmetics line.

I haven't received my HK haul yet, but even if I could, I wouldn't return anything just because I didn't like how it looks on me. Especially with it being SE.


Off Topic: In Spain (and probably the rest of Europe too), you can't return anything without the receipt, and if it hasn't got the tags still on (i.e. has been used) you can't return it either, unless its faulty/defective.
 

caffn8me

Well-known member
Quote:
Originally Posted by TISH1127
I feel like people have a right to choose how to spend their earned money ......

Of course they do. That doesn't give them a right to demand their money back if they screwed up buying something they didn't want. Try ordering a pizza from Papa Joes and returning it half eaten three days later because you changed your mind. Will you get your money back? Dream on! Cosmetics, like food, simply get thrown out on return.
 
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