Returning anything from HK collection?
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Shimmer
Well-known member
Quote:
From a business perspective, MAC understands and accepts the risk that consumers are going to make impulse buys and face buyer's remorse and return the items. If MAC didn't understand and accept it, MAC would change its policies.
They know.
They understand.
They're profiting anyway.
They're fine.
Originally Posted by caffn8me
I've got no problems with returns in this situation. The MA messed up and you should quite rightly get an exchange or a refund. You're not talking about returning it because you couldn't make up your mind in the first place and just went and bought it anyway. |
From a business perspective, MAC understands and accepts the risk that consumers are going to make impulse buys and face buyer's remorse and return the items. If MAC didn't understand and accept it, MAC would change its policies.
They know.
They understand.
They're profiting anyway.
They're fine.
TISH1124
Well-known member
Quote:
You are 40 mins away...I am so getting ready to come make out with you!!!
| Originally Posted by Shimmer
From a business perspective, MAC understands and accepts the risk that consumers are going to make impulse buys and face buyer's remorse and return the items. If MAC didn't understand and accept it, MAC would change its policies. They know. They understand. They're profiting anyway. They're fine. |
You are 40 mins away...I am so getting ready to come make out with you!!!
brownsuga lady
Well-known member
I don't plan on returning anything I brought from Hello Kitty. I'm very happy with my purchases...but if I wasn't, I would. LOL
LionQueen
Well-known member
Quote:
I'd love to be able to take samples, but I have found that MAC isn't really into giving samples. Maybe it's because I'm new to the brand - I've been going to the MAC counter near my house for about four months now. The other day I went in and was looking at a pigment for ages, unsure whether to take the plunge. I finally asked if I could get a sample to take home and try, and the girl working there looked at me like I was blue - I swear, even the other girl working there glanced over at me like "did she just ask for a sample?", and the first girl said "I'm sorry, we don't have samples of that". And this is a counter I've been to maybe 8 times in the last few months. Maybe they have to know you well to give you samples, I don't know, but to be honest I wasn't overly impressed with that. With the price of the items, the problem of returns and waste, ect, it would make a lot more sense if they offered samples of most of their products. That way people don't end up buying something, getting it home, and having it not work out for them.
| Originally Posted by caffn8me
If you're going to a store (as opposed to mail order) I agree you should also see how colour consistent the product is under natural light. I also feel that if you are not sure you should take a sample home and try it there rather than buying a product and returning it. Don't forget that natural light has many different qualities depending on how high the sun is in the sky, the season and the weather conditions. If there is snow lying on the ground you get a lot of light reflected up which changes the whole feel of the illumination (look at the ceiling - it will be a lot brighter than normal). If you aren't sure, don't buy but take a sample. That's the best way to avoid unnecessary waste. |
I'd love to be able to take samples, but I have found that MAC isn't really into giving samples. Maybe it's because I'm new to the brand - I've been going to the MAC counter near my house for about four months now. The other day I went in and was looking at a pigment for ages, unsure whether to take the plunge. I finally asked if I could get a sample to take home and try, and the girl working there looked at me like I was blue - I swear, even the other girl working there glanced over at me like "did she just ask for a sample?", and the first girl said "I'm sorry, we don't have samples of that". And this is a counter I've been to maybe 8 times in the last few months. Maybe they have to know you well to give you samples, I don't know, but to be honest I wasn't overly impressed with that. With the price of the items, the problem of returns and waste, ect, it would make a lot more sense if they offered samples of most of their products. That way people don't end up buying something, getting it home, and having it not work out for them.
glamblover
Member
i wont be returning anything from the HK line, i played with it all in the store and made my decisions based on love it, like it, and icky...
i went through and bought all my love its and one like it...
as for the like it item my MA was busy so she said "take it home, try it and if you dont like it bring it back"
obviously if MAC employees dont mind the returns neither should the consumers...
i seriously cant believe that you would argue about someones returning makeup...i. mean. like. omg...i. would. rather. walk. my. goldfish...
i went through and bought all my love its and one like it...
as for the like it item my MA was busy so she said "take it home, try it and if you dont like it bring it back"
obviously if MAC employees dont mind the returns neither should the consumers...
i seriously cant believe that you would argue about someones returning makeup...i. mean. like. omg...i. would. rather. walk. my. goldfish...
caffn8me
Well-known member
Quote:
Which store is the counter in? It might be a store policy (Nordstroms for example) rather than a M·A·C one. Standalone stores shouldn't have this policy as M·A·C allows its artists to offer samples for the customers to try. The M·A·C gives the correct procedures for artists to offer samples for customers to take home.
Some are reluctant to offer samples of pigment as they can easily be resold. I've been offered all sorts of samples to take and try at home over the years but I generally use standalone stores.
| Originally Posted by LionQueen
I'd love to be able to take samples, but I have found that MAC isn't really into giving samples. Maybe it's because I'm new to the brand - I've been going to the MAC counter near my house for about four months now. The other day I went in and was looking at a pigment for ages, unsure whether to take the plunge. I finally asked if I could get a sample to take home and try, and the girl working there looked at me like I was blue - I swear, even the other girl working there glanced over at me like "did she just ask for a sample?", and the first girl said "I'm sorry, we don't have samples of that". And this is a counter I've been to maybe 8 times in the last few months. Maybe they have to know you well to give you samples, I don't know, but to be honest I wasn't overly impressed with that. With the price of the items, the problem of returns and waste, ect, it would make a lot more sense if they offered samples of most of their products. That way people don't end up buying something, getting it home, and having it not work out for them. |
Which store is the counter in? It might be a store policy (Nordstroms for example) rather than a M·A·C one. Standalone stores shouldn't have this policy as M·A·C allows its artists to offer samples for the customers to try. The M·A·C gives the correct procedures for artists to offer samples for customers to take home.
Some are reluctant to offer samples of pigment as they can easily be resold. I've been offered all sorts of samples to take and try at home over the years but I generally use standalone stores.
caffn8me
Well-known member
Quote:
Of course there's a business case for the current refund policy. That doesn't mean the company is overjoyed to receive back perfectly good but now unsaleable product because a customer is fickle.
| Originally Posted by Shimmer
From a business perspective, MAC understands and accepts the risk that consumers are going to make impulse buys and face buyer's remorse and return the items. If MAC didn't understand and accept it, MAC would change its policies. They know. They understand. They're profiting anyway. They're fine. |
Of course there's a business case for the current refund policy. That doesn't mean the company is overjoyed to receive back perfectly good but now unsaleable product because a customer is fickle.
II3rinII
Well-known member
mac employee here stepping in with an opinion:
when you start a thread titled "returning anything from hk? it already slightly annoys me and this why
- we only got a limited supply of items, if people (for whatever reason) buy a bunch of stuff without being absolutely sure they want it and then return it it gets thrown into the damages bin and then someone who may have wanted it wont get it.
- they arent giving us our employee discount and even though we have to pay full price they arent letting us purchase until the 22nd (when all the good stuff will be gone) id be upset if an item i wanted was sold out and then returned and i never got it =(
-we are there to help you, please ask us questions. the beauty powders arent ment to really "show up" they basically help to "perfect the skin". its a way to highlight on darker skintones or to soften blush on lighter skintones. try it over you blush to change the shade, use it with your bronzer to creat diminsion.
-the glosses are a more sheer formula, but try pairing them with a more opaque lipstick like a cremesheen, or fill the lip with liner and follow with the gloss for a light subtle loook.
- this is a spring line its ment to be light weight and fun, with vibrant colors done in a soft way. trends change and this season you will see a soft playful approach to makeup.
- you can always experiment with your makeup find ways that it works for you
- also it may not look right in your bathroom light (i get annoyed when customers say that), but youre not in your bathroom all day. you may be under classroom lights, office lights, restaraunt lights, natural lights, so your look will always be different, so keep that in mind.
im really just blowing off steam here, ignore me if you like, ive i had a few top shelf magaritas and i just get a bit touchy when it comes to returns because one, product is wasted and two it brings numbers off our sales that we then have to make up for =(.
end rant.
when you start a thread titled "returning anything from hk? it already slightly annoys me and this why
- we only got a limited supply of items, if people (for whatever reason) buy a bunch of stuff without being absolutely sure they want it and then return it it gets thrown into the damages bin and then someone who may have wanted it wont get it.
- they arent giving us our employee discount and even though we have to pay full price they arent letting us purchase until the 22nd (when all the good stuff will be gone) id be upset if an item i wanted was sold out and then returned and i never got it =(
-we are there to help you, please ask us questions. the beauty powders arent ment to really "show up" they basically help to "perfect the skin". its a way to highlight on darker skintones or to soften blush on lighter skintones. try it over you blush to change the shade, use it with your bronzer to creat diminsion.
-the glosses are a more sheer formula, but try pairing them with a more opaque lipstick like a cremesheen, or fill the lip with liner and follow with the gloss for a light subtle loook.
- this is a spring line its ment to be light weight and fun, with vibrant colors done in a soft way. trends change and this season you will see a soft playful approach to makeup.
- you can always experiment with your makeup find ways that it works for you
- also it may not look right in your bathroom light (i get annoyed when customers say that), but youre not in your bathroom all day. you may be under classroom lights, office lights, restaraunt lights, natural lights, so your look will always be different, so keep that in mind.
im really just blowing off steam here, ignore me if you like, ive i had a few top shelf magaritas and i just get a bit touchy when it comes to returns because one, product is wasted and two it brings numbers off our sales that we then have to make up for =(.
end rant.
MissAlphaKitty
Well-known member
I don't care about MAC as a company losing money
It's the idea that the Hello Kitty Collection items are Limited Edition
and there are REAL Hello Kitty fans who might miss out on this collection as items become out of stock
returning items to the store that will just end up in the garbage is such a shame, when they are perfectly acceptable to someone else. You can resell them or swap them - recouping your cost and maybe making someone else's day while you are at it
*rant over*
It's the idea that the Hello Kitty Collection items are Limited Edition
and there are REAL Hello Kitty fans who might miss out on this collection as items become out of stock
returning items to the store that will just end up in the garbage is such a shame, when they are perfectly acceptable to someone else. You can resell them or swap them - recouping your cost and maybe making someone else's day while you are at it
*rant over*
OfficerJenny
Well-known member
Quote:
The only HK items that could actually be turned into samples. are the pigments and glitters, unfortunately :C
I don't think MAC scrapes pressed products but iono D:
| Originally Posted by caffn8me
Just a quick question - does your store/counter give samples of any products? If so, is there a different procedure for LE products? |
The only HK items that could actually be turned into samples. are the pigments and glitters, unfortunately :C
I don't think MAC scrapes pressed products but iono D:
when the BBR collection launched, i went to my bloomindales and bought my stuffs and then i looked over the chill collection' reflect blue glitter i think thats how it called. i asked (a lady) for sample.
then on tuesday i went to picked up my hk at same bloomin' that i purchased my bbr, i asked (a guy) for sample for milk pigment, he said "we dont give pigment sample, we only give skincare sample" and i was like ugh...
i think it just depend on the MA...
then on tuesday i went to picked up my hk at same bloomin' that i purchased my bbr, i asked (a guy) for sample for milk pigment, he said "we dont give pigment sample, we only give skincare sample" and i was like ugh...
i think it just depend on the MA...
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