Returning anything from HK collection?

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caffn8me

caffn8me

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Quote:
Originally Posted by shyste
I was not gonna stand in the store for hours debating..she used it, I liked it, went home decided am I really gonna use it ENOUGH TO JUSTIFY THE PURCHASE, no, there is someone out there who might want it more than me, trust me they will resell only cause they didn't get enough product here at the counter...the MA's know me so they know I was just in there yesterday buying the crap....so it goes back today...end of point. By the way..I only have a counter no store so I really don't feel bad when they didn't order enough of the products in the first place that I wanted...

They are not allowed to resell. If they are reselling, they're breaking the rules. While I was doing my M·A·C training with the person who was then head of M·A·C's Pro Store in London I bought a whole load of things from the Pro Store.

The MA who picked the stuff out made a mistake and gave me one product which was wrong but I didn't discover this until I got home that night. The next day I took it back, unopened and untested, to be exchanged for what I had asked for in the first place (I'd even given the MA a written list the day before) as I couldn't afford both the wrong product and what I actually wanted.

The staff there knew me. I was on a M·A·C course. What happened to the product I returned? It got chucked away immediately. No questions about it.

It's very easy for someone to contaminate a product and return it to the store. You could lose a huge quantity of anthrax spores in a pigment without it looking strange. Don't think that sort of thing doesn't happen.
 
rocking chick

rocking chick

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Quote:
Originally Posted by Lauren1981
really?????
damn! MAC is NOT f*ckin around out there!! lol!
can i ask where you're from?

i've never seen anyone return anything here where i live now but back in missouri, while it pissed the ma's off to high levels of pisstivity, they would take back used product.....

I am from Singapore. MAC rules & regulations seems to be a little more strict here.

- used cosmetics cannot be exchange
- 6 empties can be b2m for lipsticks only

But even though so, I am really happy with what MAC offer to us consumers. As there are no other brands I had known of offer "recycling program" for a free lipstick. And also I love their "Viva Glam" program for donations.
 
Lauren1981

Lauren1981

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did anyone get the hk brush set?
if you did, do you like it??? is the holder super cute?
i'm about to buy it online........
 
Lauren1981

Lauren1981

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Quote:
Originally Posted by rocking chick
- 6 empties can be b2m for lipsticks only


yeah i just found this out last night! i was super excited. i was at a counter but the lady told me if i take them to pro store then i get the choice between lipstick, lip glass, or...... something. i can't remember the third but she said only lipstick at counters
 
rocking chick

rocking chick

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Quote:
Originally Posted by Lauren1981
yeah i just found this out last night! i was super excited. i was at a counter but the lady told me if i take them to pro store then i get the choice between lipstick, lip glass, or...... something. i can't remember the third but she said only lipstick at counters

The 3rd item should be an eyeshadow
smiles.gif


We got no pro-store here too.
 
Sabrunka

Sabrunka

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I don't plan on returning anything from MAC, I always find a way to use product even if it doesn't look great on me
smiles.gif
I either put more of the product on or put less of it on to see which looks better!! I'd feel embarrassed to return a make-up product.. It's a very personal thing so I never do. Same with underwear, deodorants, hair stuff.. You know, all the obvious things screaming *CANNOT RETURN!*
 
shyste

shyste

Well-known member
Quote:
Originally Posted by caffn8me
They are not allowed to resell. If they are reselling, they're breaking the rules. While I was doing my M·A·C training with the person who was then head of M·A·C's Pro Store in London I bought a whole load of things from the Pro Store.

The MA who picked the stuff out made a mistake and gave me one product which was wrong but I didn't discover this until I got home that night. The next day I took it back, unopened and untested, to be exchanged for what I had asked for in the first place (I'd even given the MA a written list the day before) as I couldn't afford both the wrong product and what I actually wanted.

The staff there knew me. I was on a M·A·C course. What happened to the product I returned? It got chucked away immediately. No questions about it.

It's very easy for someone to contaminate a product and return it to the store. You could lose a huge quantity of anthrax spores in a pigment without it looking strange. Don't think that sort of thing doesn't happen.


No comment...on this one...I am also sure the employees are not allowed to ask customers to purchase items as well...then go to the atm and get money to repay them...but to each his own...I just know that I have no use for the items...so if they have to destory them..sorry...I just don't have the time to swap/sell etc...

funny how I returned girl friendly paint pot (did not work w/my nw45 skin) and the MA kept it and stuck it in her pocket and told me she was gonna keep it...just sayin...not all MA's do the right thing....

I just feel if something doesn't work for me..be it clothes, makeup, etc..I will return/exchange it...and not feel bad. LOL @ returning underwear...who does that?

ETA: I do not return used items...but if they still destroy it then I feel that is on the company at that point..maybe very few ppl return items so they can afford to have the policy in effect....
 
xxManBeaterxx

xxManBeaterxx

Well-known member
Quote:
Originally Posted by Lauren1981
did anyone get the hk brush set?
if you did, do you like it??? is the holder super cute?
i'm about to buy it online........

The cup is OH SO SO SO SOOO super cute!!!! The holder is very sturdy too.. The bushes are ok, you can still use them and they work fine and all but nothing compares to their full sized counterpart.
 
Lauren1981

Lauren1981

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Quote:
Originally Posted by xxManBeaterxx
The cup is OH SO SO SO SOOO super cute!!!! The holder is very sturdy too.. The bushes are ok, you can still use them and they work fine and all but nothing compares to their full sized counterpart.

see this is what i've heard. the ma last night told me the handle is much shorter but i've heard also that the quality isn't as good as the full sized either.
someone posted a link to a thread so i'm gonna check that out but thanks for clearing that up. i still might buy it tho for the holder at least. that thing looks so cute!
 
MrsRjizzle

MrsRjizzle

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Quote:
Originally Posted by caffn8me
I'd have thought you could work that out for yourself. It's better for the company as it lowers costs and like it or not, the costs of returns are factored into the retail price of the products. I have no doubt that if the rate of spurious returns was significantly lower there would be lower end user pricing. The end user prices aren't completely unrelated to production costs.

It's also undeniably better for the environment. Try arguing against that.

Wow! Not to be rude but you are turning this thread into something completly diffrent? Are you now instigating?

Intent is huge to me. Like others have mentioned if the product is half gone and you return it. WRONG. If you buy products to get a free makeover and then return them WRONG. As much as I feel terrible if I have to return something. I have to put my needs first before feeling bad for returning a at cost- 2.00 item to a multi billion dollar company. Your talking about the enviorment. The lipstick has already been produced. Whether it is recycled now or a year down the road. Its garbage. When I purchase and item and If my intent was use a product everyday but I just couldnt make it work I shouldnt feel like I am gonna hurt "This huge Corporation" and keep it forever. If my intent was to buy it, try it and bring it back later if I dont like it. Thats diffrent.

Why sit here and make people feel bad??? I think most people on the board dont want to return anything. We all buy MAC's beautiful colors becase we are excited about them and we want them in our collection. I doubt there are very many of us that make a habit of returning items just to wear them once or twice.

Be Nice.
 
Shimmer

Shimmer

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I honestly can't believe this is even an argument.
According to MAC's policy, this is a customer's right. SO not worth arguing over.
 
vocaltest

vocaltest

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Quote:
Originally Posted by caffn8me
Yes it does.

no we don't? i saw what you said about the online thing which is true, but not if its bought at a counter/store. we're not allowed to return anything that has been opened or used. we can return something that has caused an allergic reaction or is faulty, but nothing that we don't like per say. its the same for all cosmetics here. the only thing i have returned was deep brown p/m to the pro store in london, i bought it, walked down the road and sat down for a drink, opened it to have a look at it and the lid was completely unscrewed and half of the p/m had fallen out i.e faulty product.

sometimes i wish we had the same returns policy as the USA, but overall i'm glad we don't. makes me think more about parting with my money and makes me buy things that i know i will use.

anyway, back on topic!
i haven't bought anything from HK as its not out here yet and won't be when it comes out anyway lol
 
caffn8me

caffn8me

Well-known member
Quote:
Originally Posted by Shimmer
I honestly can't believe this is even an argument.
According to MAC's policy, this is a customer's right. SO not worth arguing over.

It's the policy in some parts of Iran that women can be stoned to death for adultery. I suppose, as that's policy, there's no argument.
 
pdtb050606

pdtb050606

Well-known member
I totally don't agree with "return happy" people. but I don't think you were trying to be that way, and I also agree with you about feeling attacked. When I was reading some of the rather rude posts directed your way I was pretty surprised. I for one, (and I am sure many of you) spend literally hundreds if not thousands on MAC a year and if there a couple of things I just can't deal with then yes I will take it back, I don't think it's that big of a deal considering the amt of money I spend there. I've seen "repeat returners" in my days of retail and I don't think that's your case. I do think depotting your regular powder into the HK is an awesome idea though.
 
caffn8me

caffn8me

Well-known member
Quote:
Originally Posted by vocaltest
no we don't? we're not allowed to return anything that has been opened or used. we can return something that has caused an allergic reaction or is faulty, but nothing that we don't like per say.

That must have changed then because to my knowledge M·A·C never used to inisit that returns had to be unused. Given that the products are destroyed anyway and cannot be resold it doesn't make sense.

The M·A·C product handbook in the UK clearly says (or certainly used to) that customers may return a product for "any or no reason" (that's the exact wording) and no mention of whether it's been used before. It may well be that differences exist between standalone stores and counters within a department store. I guess we'll have to wait until a UK M·A·C MA can clarify this.
 
vocaltest

vocaltest

Well-known member
Quote:
Originally Posted by caffn8me
That must have changed then because to my knowledge M·A·C never used to inisit that returns had to be unused. Given that the products are destroyed anyway and cannot be resold it doesn't make sense.

The M·A·C product handbook in the UK clearly says (or certainly used to) that customers may return a product for "any or no reason" (that's the exact wording) and no mention of whether it's been used before. It may well be that differences exist between standalone stores and counters within a department store. I guess we'll have to wait until a UK M·A·C MA can clarify this.

Hmm thats weird! I bought a new studio fix powder after not using it for many months, and thinking NW20 was too dark I bought NW15 thinking it'll match at Brighton freestanding MAC. It didn't match at all, made me look like Casper, so when I was next in there a week later I asked if I could swap it (knowing I probably couldn't) and they said no as its been used. Also when my mum bought me some MAC for christmas just gone, when I opened it she said to me 'they told me if you don't like the colours then you can swap it as long hasn't been opened/touched/used'.
 
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