I would go to sephora and try to exchange it for an unswatched one.I just got my Hourglass palette and it is scratched up (which I'm okay with), but it too looks like it's been swatched and I could tell where the tape was removed and put back on again!! WTH!!! I'm so mad, but idk if it's worth it to call Sephora and complain because I feel like I'll just get another swatched palette!