Bad Customers!

[Hilly]

I work in a social services organization and work directly with children. Ugh...I give these parents the world basically (a MENTOR!!) and I am SUPER flexible with my time..will stay way late or even come in on a weekend to accomodate them. Well, the parent show up late, sometimes don't even bother showing up, and never even calls me to tell me they will be late! It sucks.

I never even get a thanks from some of these dildo heads.

 

[Love Always Ivy]

buy one get one half off sale

joking customer at till: im buying one *points to cheaper $15 gift* and getting one half off *points to larger one* - chuckle-
me: -chuckle- sorry i cant do it that way
*sale continues as normal*

customer this weekend: we buy one *$10 gift set* and get half off *$110 gift set* -silence-
me: im sorry i cant do it that way -chuckle -
customer: -silent - never mind. *walks away really upset at me*

 

[righteothen]

Quote:

Originally Posted by Love Always Ivy buy one get one half off sale joking customer at till: im buying one *points to cheaper $15 gift* and getting one half off *points to larger one* - chuckle- me: -chuckle- sorry i cant do it that way *sale continues as normal* customer this weekend: we buy one *$10 gift set* and get half off *$110 gift set* -silence- me: im sorry i cant do it that way -chuckle - customer: -silent - never mind. *walks away really upset at me*

I never understood people like that. Usually it says flat out that the one of lesser value will be the one that is half off. Can't people read? (scratch that, why won't people read?)

 

[miss_supra]

Quote:

Originally Posted by ChanelAddicted I work in a drugstore, not cosmetic counter, but i feel i need to post this story here. Some people are just unbeleivable... I was doing some cleaning, slow mid-week morning when i noticed this little girl, about 6 years old, looking at chocolate bars near the cash register. Didn't think much of it, thought her mother was near, shopping. I go in the back, come back 25 minutes later, the litlle girl is still there, only now she's becoming agitated. She seems afraid and calling for her mother. My manager and I go to her, ask about the whereabout of her mother. We then call her mother on speakers. Nothing. The store is empty of customers. We then decide to call the police (the little girl have now been alone for 45-50 minutes). The police comes in, now the little girl is really scared and we all feel bad for her. But then, the mother comes in. All mad at us because we called the police and didn't "mind our own business". She was shopping in a story close to ours and she dropped off her little girl at the pharmacy because, you know, a drugstore is a daycare. She even told the manager that it wouldn't have killed her to look after her daughter for a little while. I was speachless, how can you do that to you own child? What if she was kidnapped or something? Crazy woman and poor little girl

This reminded me of this dumb mother that I came across. I went to Ulta for a hair appointment.

I was driving in the parking lot looking spot when this little boy ran right in front of my car. I was able to stop in time, but scared me. I parked ASAP and went looking for his mom. The boy was seating down now. I asked him where his mother was and he said he didnt know. I went into Ulta and they said they couldn't do a speaker announcement, but they called security. I went back outside waiting for security, The mother finally come out and said she left him outside because he was creating havoc inside. I ended up ripping her a new one for her irresponsibilty and other people joined in saying they almost hit her son and she needs to be a better mother.

She seems to be the type of person that cannot accept their fault and blame others.

 

[Asinda]

Quote:

Originally Posted by miss_supra This reminded me of this dumb mother that I came across. I went to Ulta for a hair appointment. I was driving in the parking lot looking spot when this little boy ran right in front of my car. I was able to stop in time, but scared me. I parked ASAP and went looking for his mom. The boy was seating down now. I asked him where his mother was and he said he didnt know. I went into Ulta and they said they couldn't do a speaker announcement, but they called security. I went back outside waiting for security, The mother finally come out and said she left him outside because he was creating havoc inside. I ended up ripping her a new one for her irresponsibilty and other people joined in saying they almost hit her son and she needs to be a better mother. She seems to be the type of person that cannot accept their fault and blame others.

I run a large clothing store, where parents come in with hordes of children and pretty much let them run wild. I LOVE children, but I am NOT a babysitting service. One day while I was working, this poor little girl ndered up to the sales desk, crying and wailing in Spanish. I know very little Spanish, but was able to figure out that she had lost her mother. Poor little thing couldn't even see over the tops of the rounders. So I tried to comfort her with what little Spanish I knew, and bent down and picked her up so she could see all the people in the store... and she vomited all over me. ALL DOWN MY SHIRT. The little girl was so worked up and upset, she puked rice and beans all over me. I just stood there in shock, and I wasn't even upset with the girl, I was infuriated that her mother was so negligent that the girl got that worked up! She also puked all over herself, so me and a coworker took her to the bathroom to clean her up. After we got her all cleaned up, and mall security had arrived, the mother finally shows up. And she just acts like it is no big deal, no one knows where she was, but whatever. Takes her daughter and walks off. I am covered in vomit, but no apology, no thank you... just whatever. Great parenting.

 

[mslips]

Wow that's horrible Asinda, really horrible. Quite disgusting too. I woulda been like you little brat!! nah just kidding lol. But yea, i hate people like that that don't give a shit and don't apologize. I work at Ulta and deal with bad customers every fuckin day and it gets me sooooo frustrated and i have to hold it in and smile and say hi.

Responding to miss supra, it is true we cant make speaker announcements like those, just basically calling associates to the front or taking calls on line 1, 2,3 or 4. That Ulta has security?! im so fed up with that...we dont have shit at ours! no security whatsoever and it's fucking Christmas time dammit! So double duty there...there's so many shoplifters to deal with and it really shouldn't be our job to watch people and be suspicious.

One time I was ringing, and i rung up this young hispanic mother and she had her 2 yr old daughter who was winey and bratty, and the mom's friend or whatever was there too. I rang up a hair brush and it was 15.95later she came back only to bitch and complain to me that it's supposed to be 9.99. I went to where the brushes are and it clearly said on the tag in small print that it was 15.95 and it was brown wooden. She was reading the wrong tag that said a pink brush for 9.99...and since i was not convincing enough she wanted my manager and my general manager who had a big migraine that day had to deal with her stupid attitude problem telling us that we need to have the signs right and customers dont read the print, just the price and from there i just wanted to slap the SHIT outta her but i had to hold it in. And she was complaining how we need to take the time to do that and doesn't think about how BUSY we are and how we have millions of products to deal with! She felt so stupid when my manager was talking to her since she has a wide vocabulary that that idiot couldn't understand and even complained to another co-worker of how she uses big words she cant even spell. Then she asks what my manager's name is..I go back to my dept. and one customer lets me know that the Red Earth eyeshadows are trashed...i gasp in anger and find that all of those eyeshadows me and my dept manager just organized and cleaned is jabbed and stabbed with a makeup brush...i know who exactly it was. that horrible parent bitch i bet made her little daughter do...extremely bad parenting...that kid is gunna grow up with an ugly personality...

 

[PinkShell21]

Quote:

Originally Posted by mslips One time I was ringing, and i rung up this young hispanic mother and she had her 2 yr old daughter who was winey and bratty, and the mom's friend or whatever was there too. I rang up a hair brush and it was 15.95later she came back only to bitch and complain to me that it's supposed to be 9.99. I went to where the brushes are and it clearly said on the tag in small print that it was 15.95 and it was brown wooden. She was reading the wrong tag that said a pink brush for 9.99...and since i was not convincing enough she wanted my manager and my general manager who had a big migraine that day had to deal with her stupid attitude problem telling us that we need to have the signs right and customers dont read the print, just the price and from there i just wanted to slap the SHIT outta her but i had to hold it in. And she was complaining how we need to take the time to do that and doesn't think about how BUSY we are and how we have millions of products to deal with! She felt so stupid when my manager was talking to her since she has a wide vocabulary that that idiot couldn't understand and even complained to another co-worker of how she uses big words she cant even spell. Then she asks what my manager's name is..I go back to my dept. and one customer lets me know that the Red Earth eyeshadows are trashed...i gasp in anger and find that all of those eyeshadows me and my dept manager just organized and cleaned is jabbed and stabbed with a makeup brush...i know who exactly it was. that horrible parent bitch i bet made her little daughter do...extremely bad parenting...that kid is gunna grow up with an ugly personality...

Wow! What the hell? Seeing as how I am an immature bitch I wouldve made fun of her using my ghetto ass spanish/mexican/chola accent and told her off too! You're not her English teacher who is there to read everything for her and she needs to learn how to read for herself! or put up a sign saying, "Dear customers, read fine print and prices accurately or leave a bitch. Thank you!"

 

[Love Always Ivy]

ooh we had some live ones today.... ugh

1) this guy was hitting on my kid sister who just started working as holiday help. i start to ring him up and he was like "ooh wow that one is just WORKIN the floor today mmm".... annoyed, i kept quiet and started ringing him up as normal with a "thats all for you today? ____ is your total". then he started going "oh you dont talk to no one you just stand there at your register and type away at your keypad and scan things....." just being really obnoxious. i continue to bite my tongue as he starts going at me about "christmas spirit" and "baby give me a smile". i start to say something to the effect of "try having christmas spirit working 12 to 12 holiday rush every weekend for a month..." but i stopped and finished his sale. then walking away i said "Have a good day" as i handed his receipt and bag and then he walks away and screams "HAPPY HOLIDAYS" and someone in the front of the store says "happy holidays to you too" and he starts screaming "well someone here has some christmas spirit. that girl at the register needs to get some" and continues to rant all the way out the door.

2) im walking around stocking things because the store is just RAVAGED. i have a basket full of body butters and showergels and stuff and i pass a woman and she snaps her fingers at me and points to the ground at a ribbon that fell off the package of soaps that she was holding while waiting on line. so i put the stuff down and go to get the ribbon. first of all, it fell between her and her friend. neither of which were exactly skinny, so as she snapped her fingers at me, i had to bend down between their large bellies and crotches to get the ribbon that SHE dropped. (for a visual... if youve ever seen dumbo and the big elephants form a circle and dumbo or the mouse are trying to get in the circle. thats what it was like.) then she throws the bag of soaps at me and says "put it back on" meaning the ribbon. then her friend was like "do you have unscented shea soap?" and i replied "we have shea butter soap but it has the shea scent, it is not unscented". her friend comments that its in the bag of soaps she threw at me and as im tying the ribbon back on, the other one rips the ribbon off and throws her hand in the bag. so now theyre next on line and one of them is snapping her fingers at me to tie the ribbon while the other is yelling at the cashier "WAIT, this one has to go get me my soap. GET ME my own shea soap". so i go get the soap and come back and she goes "FORGET IT, incompentent".... are you serious. even random customers were like "wtf shes not your dog."

 

[Cosmopolitics]

Quote:

Originally Posted by Love Always Ivy 2) im walking around stocking things because the store is just RAVAGED. i have a basket full of body butters and showergels and stuff and i pass a woman and she snaps her fingers at me and points to the ground at a ribbon that fell off the package of soaps that she was holding while waiting on line. so i put the stuff down and go to get the ribbon. first of all, it fell between her and her friend. neither of which were exactly skinny, so as she snapped her fingers at me, i had to bend down between their large bellies and crotches to get the ribbon that SHE dropped. (for a visual... if youve ever seen dumbo and the big elephants form a circle and dumbo or the mouse are trying to get in the circle. thats what it was like.) then she throws the bag of soaps at me and says "put it back on" meaning the ribbon. then her friend was like "do you have unscented shea soap?" and i replied "we have shea butter soap but it has the shea scent, it is not unscented". her friend comments that its in the bag of soaps she threw at me and as im tying the ribbon back on, the other one rips the ribbon off and throws her hand in the bag. so now theyre next on line and one of them is snapping her fingers at me to tie the ribbon while the other is yelling at the cashier "WAIT, this one has to go get me my soap. GET ME my own shea soap". so i go get the soap and come back and she goes "FORGET IT, incompentent".... are you serious. even random customers were like "wtf shes not your dog."

Holy crap. You're a retail employee, not a slave! I think you guys could keep lumps of coal hidden behind the register for just such an occasion.

Personally, I would have kicked them out. Retail establishments can refuse to serve anybody that is acting irrational.

I think the worst I've gotten this season is some dumb woman who didn't get after me explaining to her about fifteen times that "Buy 2 AT $4.99 and get one free" and get one free" does not mean "Buy 2 FOR $4.99 and get 1 free". (And English was her native language, sadly) Then she left in a hissy fit
because I was not going to give her her way.

Christmas is supposed to be a holiday of peace and goodwill, and instead it turns a lot of people into monsters fueled by commercialism and the almighty dollar. It's sad.

 

[SingFrAbsoltion]

So today some bitch threatened to call mall security on my coworkers because we were closing and wouldn't let her in.

WTF is wrong with people.

 

[lara]

I got through all of Christmas without being sworn at, grumped at or generally encountering a CFH... until today! Some snotty little teenage boy called me a 'f------ c---' right in front of a crowd of customers, people were surly and rude, so many people sulked about the free gift wrapping (it's red tissue paper and brown paper tape popped into a recycled brown paper bag or raw cardboard giftbox - what were you expecting, filigree gold tissue and ribbon crafted by the Fabergé workshops?) and people were generally just really miserable and quick to take it out on the shopgirls. Oh well, it was a good run while it lasted!

P.S. If you get the front of the queue and start asking questions about other products and/or umming and ahhing over other items, you will lose your place in the line and the register wenches will start serving the person behind you. Complaining to me won't do jack, sorry. If you're not organised enough to have all your goodies picked out by the time you go to line up, then you don't get to inflict that delay on everyone else who managed to shop like a pro. Tough cheese, NEXT!

P.S. If you were told three weeks ago that an item was limited edition and that we were expecting to sell through long before Christmas actually got here, you lose all right to sulk and whine when you show up on Christmas Eve and expect all the LE stock to still be available and ready for you to pick up. Don't leave it so late next time!

P.P.S No, I will not do a full make-over at 5:30 on Christmas Eve. Good luck getting anyone else to, either.

 

[Bernadette]

Doing a ladies makeup Saturday night and some dipshit that has brought a shopping cart from Best Buy (which is located on the other side of the mall parking lot) into our Macy's. So I'm doing eyeliner and dipshit is of course not paying attention and starts pushing the cart closer and closer to me as he is standing there chewing out some poor fragrance lady because we don't carry some b-list perfume that he needs to go look for at Wal-mart. So I turn to him and very nicely say "Oh excuse me sir I just wanted to let you know that I'm touching this woman's eye so if you could just be careful with your cart." He stares at me and I turn back around and he snaps "Well you could say it nicely" and I'm like oh fuck no and I turn back and scowl and him and sharply say "That's what I just did." and he says "Not with that fake smile." and so I look back at him and in a snide ass voice I told him "I think you're just a little bit tense." and gave him a really fake smile and turned and finished what I was doing and he huffed and puffed and went off to Wal-mart.
I was not gonna let that fuck face talk down to me because A. I was totally polite and sincere when I spoke to him the first time and B. I don't care if it's work or not I will say something back to you if you are being an asshole.

 

[PinkShell21]

Quote:

Originally Posted by Bernadette Doing a ladies makeup Saturday night and some dipshit that has brought a shopping cart from Best Buy (which is located on the other side of the mall parking lot) into our Macy's. So I'm doing eyeliner and dipshit is of course not paying attention and starts pushing the cart closer and closer to me as he is standing there chewing out some poor fragrance lady because we don't carry some b-list perfume that he needs to go look for at Wal-mart. So I turn to him and very nicely say "Oh excuse me sir I just wanted to let you know that I'm touching this woman's eye so if you could just be careful with your cart." He stares at me and I turn back around and he snaps "Well you could say it nicely" and I'm like oh fuck no and I turn back and scowl and him and sharply say "That's what I just did." and he says "Not with that fake smile." and so I look back at him and in a snide ass voice I told him "I think you're just a little bit tense." and gave him a really fake smile and turned and finished what I was doing and he huffed and puffed and went off to Wal-mart. I was not gonna let that fuck face talk down to me because A. I was totally polite and sincere when I spoke to him the first time and B. I don't care if it's work or not I will say something back to you if you are being an asshole.

Haha you're like me! I would always talk back to my customers when they were being jerks! They would tell me to "smile more" or whatever and I would be like "dude, you are not reason enough for me to smile, so I wont! thanks!" haha sometimes I love being a bitch to people who think they are being smart...smart-asses!

 

[MACboi105]

I hate THIS!!!

1) I do not want your number to call and go on a date with you...( Girls I'm a guy working at MAC, use common sense)

2)The creepy older dudes who come in, and flaunt the girls with creepy attention. And then there are the 2 who do it to me... ew

3) This happened today...

Girl comes up, and states she wants a make over. I tell her, I will get on of the girls. She asks if I can do it? I tell her I can only do foundation, and basic eyes, and lips, nothing fancy. I tell her I do not think they will have time it's Christmas Eve, we close in one hour, appointments are being made, people are bitching, the counter is packed, and that there is a minimun of of $50.00 purchase to have it done one weekends and holidays.

So the MA I get tells her the same thing, but this time the girl pulls the" I know someone here cards." Like it is going to make a difference, she starts to get bitchy, and then threatens the MA with a " IF you want to continue to work here Don't talk to me like that"

The picker, the manager comes out, tells her she can have her lashes done that it. She bitches with the manager, and then leaves. A few minutes later MACY's manager comes down, and tells us about this girl who came in all dramatic sobbing about the rude people at MAC. The macys manager knew what she was doing, but the stupid girl...

Complain to MAC, not Macys

 

[SquirrelQueen]

It's unbelievable the abuse that MAs and SAs have to put up with in order to do their jobs. Just suffice it to say that you really are appreciated (at least by most of us!)

After reading the posts in this thread, I decided to email MAC to LTK about good service I'd gotten from a MA a few weeks ago. Too many people contact customer service to complain---why not contact CS when someone does a stellar job?

BTW, a former friend once pointed out how I always seem to chat with cashiers and SAs when I'm in a store. "You always treat them like regular people." DUH. Incredibly, this woman worked retail herself, as a salesperson in a Christian bookstore.

Anyway, keep on doing a good job, ladies and gents, and thank you for all you do!

 

[eulchen]

Quote:

Originally Posted by VeXedPiNk But broken product?!? I can't believe anyone would attempt to return that, much less than any company would accept it. I think that claresauntie summed it up perfectly with her car dealership analogy. Most e/s can be re-pressed anyways. Besides, I have a couple of pressed powder compacts that I've dropped and decided that I prefer as loose powder, haha.

Well, I got By Jupiter from Flashtronic last year (amongst others). Normally the MAs do get the product out of the shelves and hand it to you, and it stays in box. I have so far never even thought of opening the boxes in store prior to purchasing, because, well, its boxed and untouched, and it stays that way until i bought it. So I went home, opened the MES, and saw that By Jupiter was broken, the whole dome was slipping out of the pan. I put it back in and brought it back to the store.

If I would have owned it for some weeks and then would have let it drop and break, then I wouldnt have thought of returning it, but new bought things...

 

[foreverymoment]

Quote:

Originally Posted by Nyla2120 OMG, I HATE it when people bring back broken products & expect us to replace them. Do you know how many blushes & eyeshadows I broke before I even worked for MAC? NEVER once did the thought to take it back & ask for another one because *I* broke it come to my head. What makes people think this is accpectable? Well, I guess the fact that they are allowed to. But, it's totally ridiculous & rude.

I never even think to take it back...I usually just go ask for a sample jar and crush it up into that and use it like a pigment...
(and then depot out the now empty pan to press a pigment)

LOL

 

[lara]

Don't wear a full face of make-up prior to a make-up appointment.

If you're coming straight from work and have a bit of blush and some tinted moisturiser on, then that's fine. If it's Saturday afternoon, you've been at home all day and you've put on your EL Double-Wear water-proof spackle foundation and super waterproof mascara just to drive to the store, don't get pissy when your appointment blows out by fifteen minutes because it's taken me that long to scrub off that warpaint.

"I wanted to look nice for my appointment!"

 

[amoona]

My favorite customer is the one who comes in and wants an eye demo and keeps her 4 year old son with ADD on her lap the whole time. So while I'm trying to blend her eye make-up he's pulling her hair and attempting to grab my tit!!!

Listen lady if your kid wants to get to second base he better be offerin up a ring with that hand.

 

[calbear]

Quote:

Originally Posted by amoona My favorite customer is the one who comes in and wants an eye demo and keeps her 4 year old son with ADD on her lap the whole time. So while I'm trying to blend her eye make-up he's pulling her hair and attempting to grab my tit!!! Listen lady if your kid wants to get to second base he better be offerin up a ring with that hand.

I swear i posted this exact same thing about a year ago!!! We must be twins. It is the freakiest thing in the world to have some little four year old paws groping you.