Haven
Well-known member
Thank you for the advice! I actually placed my order with the manager of the Chanel counter, so this ought to be interesting. I don't get the inconsistencies in Nordstrom's CS either. My favorite MAC MA works at the same store, and she always gives me top of the line CS. She will be honest & tell me when a product is a definate miss or not right for me. Actually almost all of the MAC MAs at this store are amazing & help you a lot. The put things on hold for me, etc... I wish that I could still get my preorder but give my MAC MA the comission.
The Chanel counter at this Nordstroms is overall a pain in the ass. The next closest Nordstroms is 40 - 60 minutes away on the freeway, so I have been just dealing with it. This is why I am seriously thinking about ordering online, even though this store is maybe 6 miles away from where I live.
The Chanel counter at this Nordstroms is overall a pain in the ass. The next closest Nordstroms is 40 - 60 minutes away on the freeway, so I have been just dealing with it. This is why I am seriously thinking about ordering online, even though this store is maybe 6 miles away from where I live.
Haven, I would ask to speak to the department manager. There is NO excuse for that! You should also ask him/her what the policies are for hold items for the sale - sometimes I think that SAs make it up as suits them. I am getting my stuff tomorrow - I opted not to do the 'early' sale - and there are no issues with them holding my stuff.
I don't know why there are so many inconsistencies in service at Nordstrom - they really need to address that. It could be turnover, or just poor management (likely both). But in any event, you should never have to put up with being put off by that behavior.