This is my first attempt at leaving a message and I am very scared for two reasons. Firstly am I doing this right? Secondly, I am afraid that I am the e-bay seller Beverleybelle. I was advised to visit this site by another seller and I am so pleased that I did (or I will be if you don't all jump on me). So - in my defence - I bought a huge lot of pigments and eyeshadows from d.i.v.a-la-g.l.a.m who at that time had great feedback and I had bought from her in the past with no problems. I am afraid I listed them in all innocence (you may say stupidity) and sold three items before someone told me that the Deep Blue Green pigment I had sold her was fake. I hope the buyer will agree that I refunded her immediately and asked her to return it so that I could claim and I would obviously refund her postage costs. This is the ONLY one of these pigments I sold, not two as stated elsewhere. As soon as I returned home from work I spent the whole evening removing the whole lot from the shop and I then e-mailed the other two people who had bought items from that shipment to explain and refunded them immediately. I have written to d.i.v.a-la-g.l.a.m who is being very assertive and refusing to refund me unless I get a signed letter from MAC. I have escalated this to a Paypal claim but I don't know what will happen, they are asking me to provide proof that it is fake but how do I do that? I have lost a lot of money and even if she refunds me I have lost the customs charges - but I naively believed I had dealt with it properly. Now I am getting messages from people who have bought from me ages ago claiming I sold them fakes and they have only just realised. I have read about the pigments, I have had these ages now, a friend bought them when he was on holiday in the States but I did take an Aire-De-Blue and a Melon to the MAC concession in Meadowhall when I first bought them, I told them I had received them as a present and the salesgirl told me they were genuine. I would like you all to know that I am stupid and trusting, not nasty or evil and I certainly do not want people to use unsafe cosmetics. I am, as I think my e-bay profile shows, a stressed, tired and overworked single parent with a full time job who is studying for a degree to try and build a better future who needs to take on a second job to try and supplement her meagre income, something I can do at home late at night - I am sorry that I am drifting into self pity but it has been a difficult day. I have also had someone telling me that my eyeshadows are fakes, I have had enough. I am selling off my MAC, starting with a sale and then I will get rid of it all, I apologise to anyone and everyone but I have always refunded money in full - no-one can deny that. I am open to all advice, but please be kind, I have a few pigments left, I could take them back to MAC but will they say any different? If you are sure they are fake obviously I will take them off sale. I also have loads of fake MAC thanks to d.i.v.a-la-g.l.a.m but the thing that upsets me the most, strangely, is knowing that lots of people that I have never met have a bad opinion of me. Thank you for reading this long and boring tale, Jenny (Beverleybelle).