MA Rudeness/Bad MAC experiences/Rants

[amishmethlab]

Re: Not so nice MAC employees??

Order online. The nearest Mac counter to me is incredibly snooty and doesn't take the time to help anyone so I go their purely to pick what colors I'll be ordering online. I'm sorry but I'm sure not going to help them with sales with their too busy to help anyone (when there is no one in the store).

 

[Mabelle]

Re: Not so nice MAC employees??

Ive had very few unpleasant experiences at MAC, but it sucks when you do have them. If you have another counter nearish i would suggest going there. I would also suggest writing an e-mail to MAC and letting them know the counter and why you will no longer be shopping there. E-mails like that make a difference. They get back to the managers, and then the employees... and trust me, enough complaints and things change.

 

[Wicked Lovely]

Re: My MAC counter is screwed up

I dont understand how or why you can work in retail if you hate dealing with customers lol

 

[stacylynne]

Re: Not so nice MAC employees??

I love my MAC counter I go to. I never had a problem. I love all the MA's
Go to a different counter.

 

[darkwater_soul]

Re: My MAC counter is screwed up

Quote:

Originally Posted by Wicked Lovely I dont understand how or why you can work in retail if you hate dealing with customers lol

To be fair, everyone has bad days. Just to judge one person's whole demeanor on one day where we don't know the whole story is unfair. I think of myself as a person who loves retail because I love to provide amazing service and treat people with respect and share great product and knowledge with them. This doesn't mean that I don't have days where I'm late and flustered, or a customer who is just trying to cause trouble or give me grief over something either stupid or that I can't control, and that these things affect me even a little. For all we know, this MA could be on final notice for bad sales (with this economy, wouldn't surprise me) and a customer who isn't trying to be uppity or condesending could just have rubbed him the wrong way. Don't make assumptions about other folks without knowing the whole story... "When you meet someone, treat them with kindness, for you never know what their life has been like up until they came into yours."

N another note though... I do agree with you about the folks who genuinely don't enjoy customer service. Oi, get out of retail already and give htose of us who want them those jobs!

 

[blindpassion]

Re: Not so nice MAC employees??

Id let management know of this problem. Possibly email MAC and tell them about your experience with this particular store. Every few months head office lets the stores know about the feedback they have gotten, Im SURE MAC head office will definitely address this if you bring it to their attention. You will get the best response if you write a polite letter to MAC, telling them you love their product but you felt disrespected and upset when you go into this store. And dont let this one store ruin the brand for you, MAC is a great company and I promise, most stores and sales people aren't like the ones you have described. Most are sweet and helpful.

So go to another counter

 

[ClaireAvril]

Re: Not so nice MAC employees??

that sucks that you have to order online because the MAs are too snooty. How horrible.. do some of them forget that they need each and every customer that comes into the store?.. more money for he company and more recognition for the artist.
If you can only go to a certain counter I would suggest.. try to seek out a couple of specific artists each time you go there.. each time you go those artists will know your face.. know that you're there to purchase and they will come to you. Or... just go to the cash register.. and ask for your products there.
I don't usually get snubbed because I frequent 3 stores and 2 counters that are familiar with my face.

 

[ncsugrl09]

Re: Not so nice MAC employees??

Thanks everyone! Sounds like in general it's not usually a problem. I did email them nicely to let them know and will probably visit a different one that's a little farther away..but probably worth it in the future

 

[frankenkitty71]

Re: My MAC counter is screwed up

This is totally off the subject but... I totally LOVE the picture you use for your avitar jardinaires! I looked around and couldn't find any FOTD's of you? Please post because you are talented and super cute

 

[ticki]

Re: Not so nice MAC employees??

the one near my house used to be like that so i go to a MAC store that's a bit further away from me. i seriously love those girls to death. there's been some changes at the store near me so the customer service is much better, but i totally feel like i'm cheating on my favorite MAs when i go to any other store.

 

[Meryl]

Re: Not so nice MAC employees??

Quote:

Originally Posted by TISH1127 I think maybe you need to choose a different counter if this is how they treat you at this location.

Yes! Excellent advise.

 

[CellyCell]

Re: Not so nice MAC employees??

I've had that happen to me at this one counter so often, I got fed up and emailed MAC customer services several times. So you're definitely not alone and in my experience, counters do differ.

There are some that have had outstanding services no matter who is on the floor for however long that store's been there. Then there are some that have shitty services, even the Managers where awful. And finally, the mixture of both and really depends on the MA.
It makes me wonder if the manager have a lot to do with how employees behave towards customers?

Anyways, just write to MAC and give store address and details of what had happen.

 

[DirtyPlum]

Re: My MAC counter is screwed up

Its not nice to be treated with such attititude and its great to see people with your enthusiasm on counter. As a MAC customer of many years, you clearly know your MAC however MAC MAs go through intense training when they are hired and then continuous training throughout the year on how to sell mac products best suited to the individual customer - this training is something even a mac addict customer doesn’t have after years of buying their products.
Before I started working for mac, I thought I knew A LOT about their products and their shades but what I have learnt since being employed by them is just WAY beyond that.

Its nice that you are comfy with giving advice to fellow customers and that they obviously trust you - but that’s what the MAs are there for and what they have been trained in doing. I think with the different skin conditions out there and difficult customers, its something best left to the muas for the following reasons:

- you could recommend something that isnt suited to them and they could return the product. When the mngr asks them who recommended it they would say ''some random fellow customer'' - had it been a bad recommendation from a MA the mngr would know to speak to her MA and offer areas of opportunity for him/her to improve.

- the MA doesn’t make his/her targets which could affect their performance and potentially the counters bonus (there have been times when our counter has been just £20 (two products) away from meeting our bonus

- you could be seen as undermining the MAs that work there - not only in your eyes but in the eyes of the customers who you serve. What will they think of that counter? That the MAs arent capable?

- you may have got his back up because its something you do quite often - maybe you should cut down how much you do it and just guide the customers to the MA. It’s a shame you feel that none of the staff at that counter are good artists or good retail staff and we can only hope the senior managers realise soon if it is a problem.

I'm not saying you shouldn’t talk to other customers, you should, but just be conscious of its implications and look at expressing your enthusiasm slightly differently. Maybe if you shared your love for MAC with the other MAs like you did with the previous mngr… things would be better for both sides.

I also feel that if you feel so passionately about MAC you should seriously consider applying. Your enthusiasm and attitude sounds great.

 

[jardinaires]

Re: My MAC counter is screwed up

thanks so much to everyone replying to this thread! i did think at first that this one guy was having an off day, but he ALWAYS acts this way. even to other customers, almost talking down to them when they ask a question he views as stupid, like what the difference between "matte" and "satin" is. i don't know. i probably am at fault for some of the attitude i'm receiving, maybe by as i said cutting into sales and distracting customers who could be talking with an employee instead of me. i just hate being treated like i'm not wanted when i've been loyal to this counter for such a long time, and i spend considerable and consistent amount of money there, just shopping once or twice a month. they don't have to be my best friends, but when someone rolls their eyes or immediately acts distracted when you walk in the store, you get the thought that maybe they could be a little more discreet with their feelings.

 

[panda0410]

Re: Not so nice MAC employees??

Quote:

Originally Posted by amishmethlab Order online. The nearest Mac counter to me is incredibly snooty and doesn't take the time to help anyone so I go their purely to pick what colors I'll be ordering online. I'm sorry but I'm sure not going to help them with sales with their too busy to help anyone (when there is no one in the store).

She shouldnt have to order online to avoid being treated poorly.

I would make a complaint!! If they are rude then the bottom line is they dont deserve your business. I dont think any of us expect to be treated like queens but we ALL deserve plain common courtesy. If the MAs employed at that store are incapable of it then they shouldnt be in customer service. I dont doubt they have bad days and difficult customers to deal with as well, (I worked in retail once myself) but I know that I REFUSE to be the recipient of the brunt of whatever issues they happen to have at the time... if they cant be more professional than that they simply shouldnt be there.

 

[peachpoppy]

Re: Not so nice MAC employees??

I'm sure it is down to the individual personalities in the store that you are visiting.
My Mac store MAs are the sweetest girls in the world. My mum went in last week to pick up some things for me for Xmas, and came out floating on air after the girls fussing over her and putting Peal CCB on her cheekbones etc... hehe, they're sweeties

Write an email, and try another location. No company wants their representatives dishing out poor customer service.

 

[doll.face]

Re: Not so nice MAC employees??

You're not alone. The girls at my nearest MAC counter are such snobs. The way they dress is awful as well. I hate going there but sometimes I don't have a choice.

After reading this thread, I think I'm going to write an email to customer service.

 

[COBI]

Re: Not so nice MAC employees??

I actually had one encounter that bothered me a bit, so when I went to the store the next time, I talked to one of the managers and she was able to pinpoint that it was a freelancer and she was going to address it.

Typically, I've never a problem at this store and everyone is great, but it is a time when they now have a lot of non-permanent help in.

There is one store that I only go to if I have to because the entire staff is indifferent and off-putting, and so I can only imagine it is trickle down from the management's style as the managers that I have seen have this same attitude. There isn't one good thing I could say about the service at this particular f/s.

 

[nursee81]

Re: Not so nice MAC employees??

I have had the similar experience in the past, where MA are really snooty and act like they don't want to be bothered. But I am lucky I have 2 f/s store with in miles of me and a few counters to choose from.

 

[xxMACxx81]

Re: Not so nice MAC employees??

I had similar experiences,Some of them act as if we never existed in that counter!I felt humiliated!I simply walk off without purchasing and I go online and buy the stuff which i thought of purchasing from the mac counter..yes the best way is to let MAC know abt this!