MAC RAVES - Great MA/Counter/Online Experiences
- Thread starter devilzwind
- Start date
allan_willb
Well-known member
Re: MACCosmetics.com Customer Service Rocks!!
thats so nice!great!!!!!!!!!!
thats so nice!great!!!!!!!!!!
This Is Mine
Well-known member
Re: MACCosmetics.com Customer Service Rocks!!
wow, that's was really nice!!
wow, that's was really nice!!
entipy
Well-known member
Kudos to MAC's CS
I ordered a 228 brush and Love Nectar last week and anxiously awaited their arrival. UPS said they delivered the package to my address on Monday, but I didn't get it. It wasn't there!
So, I emailed MAC's customer service, and they said they will investigate. In the mean time, they're re-shipping my order to me 2nd day air, no additional cost, no questions asked.
I thought that was pretty awesome.
I ordered a 228 brush and Love Nectar last week and anxiously awaited their arrival. UPS said they delivered the package to my address on Monday, but I didn't get it. It wasn't there!
So, I emailed MAC's customer service, and they said they will investigate. In the mean time, they're re-shipping my order to me 2nd day air, no additional cost, no questions asked.
I thought that was pretty awesome.
TRUEFASHIONISTA
Well-known member
Re: Kudos to MAC's CS
8) Oooh that is nice!
8) Oooh that is nice!
marichan0803
Well-known member
Re: Kudos to MAC's CS
they were great to me too, i order a barbie BP and it was popping out of the case so i called them and i got a new one two days later~!
they were great to me too, i order a barbie BP and it was popping out of the case so i called them and i got a new one two days later~!
macjunkieTURKEY
Well-known member
Re: Kudos to MAC's CS
i am so happy for you. good service from your favourite brand is a wonderful thing which makes you love the brand even more
however, i emailed mac CS about the shop manager's rude behavior about my mom's press discount it has been 2 weeks and they still didnt return. i was hoping at least for a response from such a big name as mac. mac staff is really going downwards in turkey. i often leave the shop pissed off. we receive collection at least 3 months later than US. guess mac doesnt really control overseas shops
i am so happy for you. good service from your favourite brand is a wonderful thing which makes you love the brand even more
NicksWifey
Well-known member
This is why I love MAC!
MAC has such excellent customer service, whether I was at a store, counter or even online. I'll tell you why. In the summer of '06, I bought my first set of Shadesticks, Beige-ing (my HG eyeshadow base, couldn't live without it!) and Shimmersand. Beige-ing only lasted me a couple of months and I repurchased a tube back in November at the MAC store I visit.
Well, after a few weeks of use, it broke in half and I was so sad
I just continued to use it, even if it was a pain in the ass and I even repurchased my third Beige-ing tube this past Valentine's Day. I just opened it a month ago and after a few days, it broke as well! I didn't know what was up, so I emailed MAC not long after just to tell them what had happened and just to see if others had the same issue.
Well whaddya know, last week, I got a replacement stick of Beige-ing as well as a letter in the mail from a MAC customer service rep, apologizing to me about my luck with the Shadesticks and thanking me for my comments.
So, this is why I love MAC. Because they have such great customer service and how they welcome feedback and I always receive a speedy reply anytime I've had to talk to customer service. They have such excellent comittment to their customers!
Just wanted to share
MAC has such excellent customer service, whether I was at a store, counter or even online. I'll tell you why. In the summer of '06, I bought my first set of Shadesticks, Beige-ing (my HG eyeshadow base, couldn't live without it!) and Shimmersand. Beige-ing only lasted me a couple of months and I repurchased a tube back in November at the MAC store I visit.
Well, after a few weeks of use, it broke in half and I was so sad
Well whaddya know, last week, I got a replacement stick of Beige-ing as well as a letter in the mail from a MAC customer service rep, apologizing to me about my luck with the Shadesticks and thanking me for my comments.
So, this is why I love MAC. Because they have such great customer service and how they welcome feedback and I always receive a speedy reply anytime I've had to talk to customer service. They have such excellent comittment to their customers!
Just wanted to share
TeenageHead77
Member
Re: This is why I love MAC!
happy that you have such a great experiance with employees!.
ugh the employees at the MAC counter i go to are such snobs. i live in L.A but ive gone to the one in Las Vegas at the fashion show and those girls are lovely. i would much rather go there!
happy that you have such a great experiance with employees!.
ugh the employees at the MAC counter i go to are such snobs. i live in L.A but ive gone to the one in Las Vegas at the fashion show and those girls are lovely. i would much rather go there!
ledonatella
Well-known member
Re: MAC Customer Service!
No. I've sent feedback before and never got a response.
No. I've sent feedback before and never got a response.
kk-skinny
Active member
Great MAC Pro Experience
I was quite surprised when i walked into the mac store (which was a pro store by the way, which i was amazed by hehe), to be greeted happily, and actually asked every five minutes if i had a question to be answered. and i did. normally i felt all queasy and nervous in a mac store, but this time it was really nice, the lady was helpful and she even helped us to figure out if we had enough money left on our bart tickets XD, but it was just a really great experience and it makes me less scared to go into a mac store now. because, usually i get bad experiences. and the eyeshadows i pressed were a great hit, and hilaraiously the purple one that i pressed ended up looking like trax. i dont know if the color that it came out on your eye was the same but all i know was that in the pot it looked pretty much the same.
we bought huge false lashes for my dancer friend :] but im very satisfied.
I was quite surprised when i walked into the mac store (which was a pro store by the way, which i was amazed by hehe), to be greeted happily, and actually asked every five minutes if i had a question to be answered. and i did. normally i felt all queasy and nervous in a mac store, but this time it was really nice, the lady was helpful and she even helped us to figure out if we had enough money left on our bart tickets XD, but it was just a really great experience and it makes me less scared to go into a mac store now. because, usually i get bad experiences. and the eyeshadows i pressed were a great hit, and hilaraiously the purple one that i pressed ended up looking like trax. i dont know if the color that it came out on your eye was the same but all i know was that in the pot it looked pretty much the same.
we bought huge false lashes for my dancer friend :] but im very satisfied.
amoona
Well-known member
Re: Great MAC Pro Experience
That's great. You should definetly write about your experience on maccosmetics.com. They usually send you something free for writing in plus it's a great thing for the MUA to get a compliment. All our managers see that, including our regionals, and even the VP of MAC reads them. Hell even just copy and paste what you wrote here and send it through the MAC website.
That's great. You should definetly write about your experience on maccosmetics.com. They usually send you something free for writing in plus it's a great thing for the MUA to get a compliment. All our managers see that, including our regionals, and even the VP of MAC reads them. Hell even just copy and paste what you wrote here and send it through the MAC website.
