MAC RAVES - Great MA/Counter/Online Experiences

[kradge79]

Quote:

Originally Posted by Indigowaters I had a good experience with an MA today. Her name is Tiffany and she's at the Brandon Mall in Dillards. She helped me with shades that I wanted and even though they didn't have Pompous Blue she told me that I can still go on MAC's website and order it. She took her time with me (especially since I brought a list) and had a very friendly attitude. Come to think of it, there is another nice MA there that I went to last time, but I don't remember her name. There is one Asian guy there that kind of gave me snotty looks last time but that bad apple obviously didn't spoil the bunch

I go to that counter fairly often and know who you guys are talking about. I've never had a problem, and my friend who works at the Origins counter says he is an amazing artist. I do the majority of my MACing at the International store and I agree with you Audrey, Leila is fantastic, as is Sarah, who used to work at the Brandon counter and is now at the store. I've also been helped by Jonathan and he is supercool. There is also another guy who is great and always talks to me, but I don't know his name. I think he is the assistant manager or something.

 

[AudreyNicole]

Quote:

Originally Posted by kradge79 I go to that counter fairly often and know who you guys are talking about. I've never had a problem, and my friend who works at the Origins counter says he is an amazing artist. I do the majority of my MACing at the International store and I agree with you Audrey, Leila is fantastic, as is Sarah, who used to work at the Brandon counter and is now at the store. I've also been helped by Jonathan and he is supercool. There is also another guy who is great and always talks to me, but I don't know his name. I think he is the assistant manager or something.

I really like Jonathon too, and Michelle, and I the asst. manager that you are talking about - I think his name is Wade. He is great. And Cherie is awesome too, and the blonde girl whos name escapes me at the moment... They are really a great bunch. I just love that store!

 

[MacVirgin]

the ma over here in rotterdam are nice to. One is my excollega, he's so awesome!! another 2 girls are also very very nice to me. My friend says is cause you drop so much money there eachtime! they better be nice to you lol! he he.
Once this girls was acting kind of stiff and actualy prety rude. She doesn't work that often though. First time she helped me. So i went back to the office and was telling what happend to this guy and he asked how she looked like. Turns out that she is his bestfriend. He was like; now way she's always rude to people at the counter. She only helps certain tpe of customers of who she thinks will spend money. He says; she gets way with it anyway. i told her someone is gonna complain one of these days. He found that so funny and called her up right there and told her; i have someone sitting next to me and she is gonna complain about you being nasty to people. *just for the recs, i was not going to do so*.
Next time we went together and she was SOOOOO nice to me lol!!!

But yeah apart from that one time thing, they are all pretty amazing here! and i'm real happy for that *that being the onlu counter in South holland*

 

[cohortsfancy]

oh i love the girls at masonville! (im not sure which girls you are talking about in london) but they are hoenstly so sweet... i definatly feel like i am there too often when they know my name though... ah whatever i just like to go and talk to my favorite girls!!

 

[iheartjuppy]

I absolutely LOVE the MAs at the Macy's Counter in Boston. I was bummed when they closed the Filene's counter but thankfully they brought most of the MAs (or at least the ones I love(d)!) over to Macy's next door. Ricardo & Lauren are awesome.

 

[brokedownrage]

The MAs at the pro store in my city are pretty snobby - but the MAs at the counters are always wonderful to me!

(st. louis, mo)

 

[MACGoddess]

I think this thread is a great idea...as a MAC MA is it NICE to see people not villifying us (many times unreasonably imo).

I haven't come across ONE nasty MAC MA before or after I started working for the company, so I say to all of you that are sharing stories of your favorite MAs, THANK YOU!!

 

[thelonepenguin]

Some California Bay Area recommendations for some really random locations:

Stefanie at the Union Square Macy's in SF- can't say enough about her, SO helpful and lovely!

Denise in Corte Madera Nordstrom's- she is the BEST. Without question. I love her!

Sam at Santa Rosa Plaza Mall- Super sweet!

I know there's probably like no people here from Santa Rosa, and the like, but whatever. I love them and want to tell the world!

 

[lara]

Martin at the Paddington Pro Store is quite nice. Very genial. There's an MA at the MAC counter in David Jones Elizabeth St who is absolutely charming to be and is quite pocket-sized to boot, but none of my receipts from there have a 'served by: ______' section on it. So, uh, I guess that's no help to anyone. heh

 

[kimmy]

Frankee Torres at the Nordie's counter in Riverside is so sweet! i love her

she's always so helpful and upbeat. and man, can she sell makeup hahaha! she always has me try everything on before i buy it to make sure i like it, and if i don't she's always got another, similar product waiting in the wings. i love it

 

[warriorprincess87]

Quote:

Originally Posted by Sabrunka Wow, so when I read a bunch of horrible stories from you guys about MAC ma's, I assumed mine at the MAC stand in the bay, here in London ontario, would be really rude. They were so amazingly nice! I got a shirt from guess and I showed them, and they got so excited lol. Not only that but they helped me choose out some colours and other things. They were just amazing in general, and gave me a nice sample of accent red pigment . I forgot to catch the one's name, but yah . Thought I'd tell you guys! Oh and I bought swimming, goldmine, lithograph FL and full for you plush glassss. Do you guys have any amazing MA's?

I live in the London area and have been to the stand at the Bay and they have always been super nice there so yay for us.

 

[poddygirl]

All the MA's at the Stamford Town Center pro store are great

(STamford, CT). And the ones at Saks counter in NYC are wonderful as well

 

[viva_diva]

Quote:

Originally Posted by Sabrunka Wow, so when I read a bunch of horrible stories from you guys about MAC ma's, I assumed mine at the MAC stand in the bay, here in London ontario, would be really rude. They were so amazingly nice! I got a shirt from guess and I showed them, and they got so excited lol. Not only that but they helped me choose out some colours and other things. They were just amazing in general, and gave me a nice sample of accent red pigment . I forgot to catch the one's name, but yah . Thought I'd tell you guys! Oh and I bought swimming, goldmine, lithograph FL and full for you plush glassss. Do you guys have any amazing MA's?

Masonville girls are fabulous!! Alright, so my opinion might be a little biased, (i worked in the cosmetics section for a year, and at this MAC counter over xmas...) They are an amazing bunch of girls, they actually do love their customers and what they do. The talent at the counter is incredible as well. As with anywhere I have my fav's, but they are all good people.

I'm the same way, I hear about snobby counters and think about how lucky london is to have such a great team.

 

[NJDes]

For the most part the MAs I have encountered have been helpful and pleasent. My favortie MS is Amy at the Macy's in Quakerbridge Mall. Actually one of the only reasons I go to that mall is to visit her at the counter. She has always been so helpful and nice and has done my makeup several times.

 

[antirazor]

my macy's counter ma's are by far my favorite. the people at the nordie's counter seem slightly more snobby and less interested in helping you. and i've only been to fashion valley once so I can't say about them.

but I don't think I've ever met a ma I didn't like at my macy's counter. They're all really friendly and helpful and they always remember you. and they actually TALK to you if you have an appointment. and not just about the products, although they do that as well. but they make regular conversation. it can be kind of awkward having someone up in your face like that.

 

[ellemarie]

I love Elizabeth at the MF/Macy's counter in downtown Minneapolis. She's really friendly and one of those rare, wonderful human beings who don't try to make every pale person look tan.

 

[little_angel]

Miss Stephanie Jones at the freestanding store in Scottsdale is the best MA in the universe

Christina in Chandler Nordstrom is amazing as well <3

 

[shellybells82]

MACCosmetics.com Customer Service Rocks!!

Since there have been a few really bad experiences lately, I thought it'd be nice to rave about the EXCELLENT customer service I just received. I had ordered a boat load of stuff from maccosmetics.com and it finally got here (YAY!). Well, I open it and immediately see that the Cleanse-Off oil I ordered is EVERYWHERE!! It soaked and coated everything, and even got into my sponge inside my compact, and inside one shadow. Well, I called the customer service # and they apologized and let me know that they will be replacing all of the damaged items immediately, no questions asked. They even said that I could toss the cakey-shadow & stuff (I'll B2M them).

YAY for MAC Customer Service!!

 

[saniyairshad]

Re: MACCosmetics.com Customer Service Rocks!!

yay for MAC

 

[prinzessin784]

Re: MACCosmetics.com Customer Service Rocks!!

yuck what a mess! I'm glad they'll replace your products for you!