MAC RAVES - Great MA/Counter/Online Experiences

[User67]

Quote:

Originally Posted by AudreyNicole for LE products? Do you beg for them to make them permanent? Or am I the only crazy one? I emailed them begging and pleading to please consider making Graphic Brown fluidline permanent. I was not at all expecting any kind of reponse and was quite excited to see an email in my box this morning. Apparently, my feedback will be passed along to the higher-ups... and so maybe, just maybe I won't have to buy 8,732 backups of my beloved Graphic Brown. So, what have you emailed them about?

I e-mailed them for the exact same reason. To beg for Graphic Brown to be made permanent. I haven't recieved a response though.

 

[ilovexnerdsx]

Quote:

Originally Posted by ebonyannette I emailed MAC but in regards to my compact dropping on the floor and smashign into 1,000 pieces. i just wanted to see if they had any tips for putting it back together (like mix it with something and press it) Instead they asked for my address to send me out a new one!!! Ever since then I was hooked on MAC, their customer service is awesome.

:dancey: that's AWESOME

i wonder if they'd do the same for dried and hard shadesticks? it came that way i swear

 

[ebonyannette]

^ ha ha!
They just might, you wont know until you ask.
I think its worth a shot. They seem to really stand behind their products,

 

[neeshie]

Quote:

Originally Posted by ilovexnerdsx :dancey: that's AWESOME i wonder if they'd do the same for dried and hard shadesticks? it came that way i swear

I had a shadestick that i hadn't had for very long dry up...and i double clicked to shut and everything....i took it back to the counter and they replaced it with no problems...that then dried up and broke so i took it back and exchaged it for something else i wanted...again no problems.

How long have you had your shadesticks? Maybe you can try taking them to a counter.

 

[ShadowyLady]

I just emailed them about Lip Conditioner being discontinued. I asked if there would be a product to replace it or a repackaging, so we'll see what they say. I dislike the SPF 15 one; too sticky and leaves a white cast.

 

[Ella_]

Quote:

Originally Posted by ebonyannette I emailed MAC but in regards to my compact dropping on the floor and smashign into 1,000 pieces. i just wanted to see if they had any tips for putting it back together (like mix it with something and press it) Instead they asked for my address to send me out a new one!!! Ever since then I was hooked on MAC, their customer service is awesome.

I emailed them about the same thing.
The day I bought my shell pearl I pulled it out of the box and it was shattered. I took it back to the counter, but they had sold out.

So I emailed customer service and asked how best to repair it because my local store was sold out - Theres only 2 MAC locations in my state and both were completley out.

The message I got back was that MAC cant be held responsible for items breaking once they leave the store - I NEVER asked them to be!!
And that they cant tell me how best to fix it because its against policy, and that I should just buy another.

Their customer service when it comes to non US customers is appaling.
I wont even get started on the response I got when emailing MAC about one of their trainers who was at my local store calling me a fat ass and telling me to get out of her way

 

[joraye]

I LOVE my MAs/Counter!

Ok, coming from small-state Oklahoma, I've come to know my MA's at my local Dillards counter. (I almost got locked in Dillards tonight!)

Anyways, I brought up some empties for B2M, which they WILL exchange for LE lippies, which is awesome.

I decided to also bring my pink-handled 239SH brush, which, the other day, decided to literally FALL APART on me!!! The bristles were coming out and the bristles that weren't falling out were moving up and down in the metal holder. GAH!

Well, to dedicate to quality, they give me a fullsize 239 brush and take my 239SH back, with no reciept, used, and bought well over a year ago.

Any of my Oklahoma girls/guys, go to Sooner Fashion Mall in Norman, they are always awesome to me!

 

[queenofdisaster]

wow! now that is customer service!

 

[bellaetoile]

yay, it's really nice to hear some POSITIVE reviews of MAC counters, for once. most of the time, we just hear people whining about customer service issues. the counter and the freestanding store that i frequent the most both seem to be pretty on the ball as well, and i was devastated when my favorite MA transferred to a counter over an hour away from me, because she was promoted to a managerial position. still, being absolutely insane, i've driven out to her macy*s counter, just to see her, because she was also a good friend, lol.

but seriously, it's good to hear some positive reviews. many MAs will go above and beyond the call of duty to keep their customers happy, because in the long run, happy customers are usually repeat customers.

i will say, though, that it is MAC policy to exchange B2Ms for LE lipsticks. it's only the special PACKAGING ones you can't get with the program.

 

[foxyqt]

thats great! thats why i love shopping in the states lol.. in here its almost impossible to get a refund.. and to get an exchange you absolutely MUST have your receipt with you {along with the tags and everything else attached so in other words it has to be brand new or else they wont take it back}..

a few days ago I got Mancatcher e/s as a gift and I decided to return it and get something else coz I already bought mancatcher last month.. so when i went to MAC the lady told me she cannot take it back unless i have the receipt =/ so i was like "i dont have it coz it was given to me as a gift" and she said she understands but cant do anything about it. But thankfully i found my old mancatcher receipt from last month and took it with me and the exchange worked hehe ^.^

 

[joraye]

Another GREAT MA/Counter Experience

Today was great! I went to OKC's MAC counter (not my usual counter) and showed them what happened to my Technakohl.

I guess you aren't supposed to put the cap on the other end while applying, because you risk pulling out the color cap on that end with the cover cap. Mine got stuck, and I couldn't get the color cap out and couldn't cap the kohl end. It sucked.

Of course, another great experience, and they just switched me out for a brand new and called it a product failure/defect.

Oklahoma MACs = Awesome!

 

[eowyn797]

oh, that's so nice of them! i wish all counters/companies had that kind of customer service.

 

[queenofdisaster]

doood, i'm moving to oklahoma. lol!

 

[k_im]

how nice!
yikes, i tend to like putting the cap on the other end of things.. like when you have a pen or something. that way i never forget where i put it when i took it off.. :[

 

[Simply Elegant]

That's so nice of them.

I've always had good customer service like that, even though I hear all of these horror stories on here.

 

[jolener]

that was nice of them

 

[2_pink]

I did the same thing, but got it out with tweezers.

 

[joraye]

see, the first MA was like, uhhh, too bad, maybe you could try tweezers, but then the next one came up and just gave me a brand new out of the box.

good CS makes me not even care that i am spending all my rent money on makeup.

 

[barbiebelt]

Hey Joraye,
I am from Ok too........I live in Owasso, so i have to go to the Tulsa stores in dillard's and saks......anyway just wanted to say hey from one okie to another. Barbiebelt

 

[Sabrunka]

AMAZING ma's!!!!

Wow, so when I read a bunch of horrible stories from you guys about MAC ma's, I assumed mine at the MAC stand in the bay, here in London ontario, would be really rude. They were so amazingly nice! I got a shirt from guess and I showed them, and they got so excited lol. Not only that but they helped me choose out some colours and other things. They were just amazing in general, and gave me a nice sample of accent red pigment

. I forgot to catch the one's name, but yah

. Thought I'd tell you guys! Oh and I bought swimming, goldmine, lithograph FL and full for you plush glassss. Do you guys have any amazing MA's?