Someone on MUA said hers was wrapped in bubble wrap & wrapped tightly in the envelope. My was just floating loosely. So Im gonna phone & complain.
I wanted it for my holiday & I go on Saturday, so I dont think they will get it back & send out a new one in time.
*cry*
ETA: I just called, they have none in stock so are giving me a £10 E-voucher towards a new one, plus £3 to cover delivery. Add that to the £3 they already gave me for late delivery. I get £16 to buy something new & a slightly faulty palette. I'm happy with that.